Vic Energy Solutions – Contractor Onboarding

Contractor Compliance Agreement

CONTRACTOR COMPLIANCE AGREEMENT

Parties: Vic Energy Solutions Pty Ltd (ABN 66 675 171 534) of 4/902 Mt Alexander Road, Essendon VIC 3040 (the Accredited Person); and {q5_textbox3} ({q6_textbox4}) of {q8_address6} (the Contractor).

Background: The Accredited Person participates in the Victorian Energy Upgrades program and requires that all marketing, lead generation and installation activities carried out on its behalf comply with the law. In consideration of the Accredited Person engaging the Contractor to carry out Victorian Energy Upgrades activities on its behalf, the parties agree as follows.

1. Compliance with Laws. The Contractor must comply with all applicable Commonwealth and Victorian laws relating to its marketing, lead generation and installation activities, including the Victorian Energy Efficiency Target Act 2007, the regulations made under it, the VEU Code of Conduct and the Australian Consumer Law (together, the Laws).

2. Representations and warranties. The Contractor warrants that (a) it is familiar with the Laws and will comply with them in all respects; and (b) all materials used and activities undertaken by it on behalf of the Accredited Person will comply with the Laws.

3. Training. The Contractor confirms it has read the Accredited Person's VEU Contractor Training Manual and will follow it.

4. Termination for breach. In addition to its other rights, the Accredited Person may terminate this Agreement, and any other arrangement with the Contractor, immediately by written notice if the Contractor breaches this Agreement.

5. Indemnity. The Contractor indemnifies the Accredited Person and its officers, employees and agents against all claims, losses, damages, liabilities, costs and expenses (including reasonable legal costs) arising out of or in connection with any breach of this Agreement by the Contractor.

6. Relationship to other agreements. This Agreement is in addition to, and does not replace, any other agreement between the parties.

7. Electronic execution. The parties agree this Agreement may be signed electronically and in counterparts, and that an electronic signature is as binding as a handwritten one. This Agreement takes effect when signed by the Contractor.

8. Governing law. This Agreement is governed by the laws of Victoria.

EXECUTION

Signed for and on behalf of the Contractor
Name: {q3_fullname1}
Position: {q4_textbox2}
Signature and date: see below

Signed for and on behalf of Vic Energy Solutions Pty Ltd (Accredited Person)
Name: Daniel Hawkins
Signature: to be countersigned by Daniel Hawkins on behalf of Vic Energy Solutions Pty Ltd after you submit. You will receive the fully signed copy by email.

VEU Contractor Training Manual

VEU CONTRACTOR TRAINING MANUAL — PART A

1. What is the VEU Program?
The Victorian Energy Upgrades (VEU) program is a government-regulated scheme designed to reduce greenhouse gas emissions by encouraging energy efficiency improvements.
– Accredited Persons (APs) create Victorian Energy Efficiency Certificates (VEECs) for eligible activities.
– Because this is a regulated scheme, all activities must strictly comply with legislation, regulations, and the VEU Code of Conduct.
– Any non-compliance can result in certificate rejection, financial penalties, or regulatory investigation.

2. Role of the Accredited Person
The Accredited Person is legally responsible for all certificate creation activities.
– This responsibility includes actions taken by installers, sales staff, marketers, and subcontractors.
– Even if a contractor makes an error, the regulator may take action against the Accredited Person.
– For this reason, all contractors must understand and strictly follow compliance requirements.

3. Contractor Responsibilities
Contractors must perform all activities honestly, accurately, and in accordance with program rules.
– All representations made to customers must be truthful and not misleading.
– You must only perform approved activities and follow approved installation standards.
– You must immediately report any compliance concern or mistake to the Accredited Person.

4. VEU Code of Conduct
The Code of Conduct sets behavioral and marketing standards for anyone operating under the VEU scheme.
– Cold-call telemarketing and unsolicited door knocking for lead generation are prohibited.
– High-pressure sales tactics are not allowed.
– Customers must receive clear, accurate information about the upgrade and any costs involved.
– You must act professionally at all times and protect consumer interests.

VEU CONTRACTOR TRAINING MANUAL — PART B

5. Australian Consumer Law (ACL) Principles
Misleading or deceptive conduct is strictly prohibited.
– You must not make false claims about savings, rebates, eligibility, or product performance.
– Customers must not be pressured or misled into signing documents.
– All representations must be evidence-based and capable of substantiation.

6. Documentation and Evidence Requirements
Accurate documentation is essential for certificate creation.
– All forms must be completed truthfully and signed by the customer.
– Photographic evidence must be clear and meet program standards.
– Incorrect or falsified documentation may result in certificate invalidation and serious penalties.

7. Monitoring and Audit Process
The Accredited Person conducts internal audits of installations and documentation.
– The regulator may also conduct independent audits or site inspections.
– You must cooperate fully with any audit or investigation.
– Failure to cooperate may result in suspension or termination.

8. Consequences of Non-Compliance
– Certificates may be rejected or cancelled.
– Financial penalties or repayment obligations may apply.
– Contracts may be terminated immediately.
– Serious breaches may be referred to the regulator for enforcement action.

9. Contractor Declaration
By completing this training, you acknowledge that you understand your obligations under the VEU program.
– You confirm that you will comply with all regulatory requirements and internal policies.
– You understand that failure to comply may result in disciplinary action, termination, or legal consequences.

10. CONTRACTOR DECLARATION & ACKNOWLEDGEMENT
By signing below, I confirm that I have read, understood, and agree to comply with all obligations outlined in this Contractor Training Manual, including but not limited to:
• The Victorian Energy Upgrades (VEU) program rules and regulations
• The VEU Code of Conduct, including prohibitions on cold-call telemarketing and high-pressure sales tactics
• Australian Consumer Law (ACL) principles, including prohibitions on misleading or deceptive conduct
• Accurate documentation and evidence requirements for certificate creation
• Full cooperation with internal and regulatory audits or investigations
• Immediate reporting of any compliance concern or mistake to the Accredited Person
I understand that failure to comply may result in disciplinary action, contract termination, or legal consequences.

Contractor Details
Full Name: {q3_fullname1}
Company / Trading Name: {q5_textbox3}
ABN: {q6_textbox4}
Phone Number: {q38_phoneNumber}
Email Address: {q11_email9}