Refund Policy – GM Performance Coaching
This policy applies to all personalised 6, 8 and 12-week training plans purchased through GM Performance Coaching.
1. Payment
Payment must be made in full before work begins on your personalised training plan, unless otherwise agreed in writing.
2. Change of mind
Once a training plan has been purchased, refunds will not ordinarily be provided if a client changes their mind, loses motivation, changes their goals or decides they no longer wish to follow the programme.
3. Non-use of the training plan
Refunds will not ordinarily be provided if a client chooses not to start their plan, stops training, misses workouts or does not complete the full 6, 8 or 12-week programme. Clients are responsible for their decision to stop participating or not make use of the service they have purchased.
4. Unexpected or exceptional circumstances
GM Performance Coaching understands that unexpected or unfortunate circumstances can arise. If a client experiences exceptional circumstances that significantly affect their ability to use their training plan, a refund or alternative arrangement may be considered on a case-by-case basis. Any decision will depend on the individual circumstances and will remain subject to applicable consumer rights.
5. Errors or issues with the training plan
If a training plan contains an error or does not reflect the agreed requirements provided during onboarding, clients should contact GM Performance Coaching so the issue can be reviewed and addressed appropriately.
6. Individual results
Training plans are designed to support individual fitness goals; however, results vary from person to person. GM Performance Coaching does not guarantee specific results, as progress depends on factors including consistency, effort, recovery and individual circumstances.
7. Statutory rights
Nothing in this policy excludes or limits any statutory consumer rights. Where a refund or other remedy is required by law, it will be provided in accordance with applicable legislation.
8. Refund requests
All refund requests must be submitted in writing to GM Performance Coaching, with a brief explanation of the circumstances. Requests relating to exceptional circumstances will be reviewed individually.
By purchasing a training plan, clients acknowledge that they have read and understood this policy.