Refund Policy – GM Performance Coaching
This policy applies to all personalised nutrition plans and meal plans purchased through GM Performance Coaching.
1. Payment
Payment must be made in full before work begins on your personalised nutrition or meal plan, unless otherwise agreed in writing.
2. Change of mind
Once a nutrition or meal plan has been purchased, refunds will not ordinarily be provided if a client changes their mind, loses motivation, changes their goals or decides they no longer wish to follow the plan.
3. Non-use of the nutrition plan
Refunds will not ordinarily be provided if a client chooses not to start their plan, stops following it, does not use the meal suggestions or recipes provided, or decides not to complete the agreed programme. Clients are responsible for their decision not to use the service they have purchased.
4. Unexpected or exceptional circumstances
GM Performance Coaching understands that unexpected or unfortunate circumstances can arise. If a client experiences exceptional circumstances that significantly affect their ability to use their nutrition plan, a refund or alternative arrangement may be considered on a case-by-case basis. Any decision will depend on the individual circumstances and will remain subject to applicable consumer rights.
5. Errors or issues with the nutrition plan
If a nutrition plan contains an error or does not reflect the agreed requirements, preferences, dietary needs or relevant information provided during onboarding, clients should contact GM Performance Coaching so the issue can be reviewed and addressed appropriately.
Clients are responsible for providing accurate and complete information about their dietary preferences, allergies, intolerances, medical conditions and other relevant circumstances. Any concerns about the suitability of a plan should be raised before following it.
6. Individual results and nutritional guidance
Nutrition plans are designed to support individual dietary and fitness goals; however, results vary from person to person. GM Performance Coaching does not guarantee specific outcomes, such as weight loss, muscle gain or changes in body composition, as these depend on factors including consistency, activity levels, lifestyle, health and individual circumstances.
Nutrition plans are intended to provide general nutritional support and are not a substitute for medical advice, diagnosis or treatment. Clients with medical conditions or specific clinical dietary requirements should seek appropriate advice from a qualified healthcare professional.
7. Statutory rights
Nothing in this policy excludes or limits any statutory consumer rights. Where a refund or other remedy is required by law, it will be provided in accordance with applicable legislation.
8. Refund requests
All refund requests must be submitted in writing to GM Performance Coaching, with a brief explanation of the circumstances. Requests relating to exceptional circumstances will be reviewed individually.