Bodily Fluids and Biohazard Materials
For health and safety reasons, we do not accept items contaminated with blood, urine, feces, vomit, or other biohazard materials. Any load containing these materials may be refused or returned unwashed.
Items not accepted
Items with excessive mud, grease, oil, or other heavy buildup must be disclosed before pickup and may be refused. Please shake off loose dirt and remove excess mud before bagging laundry. Items soaked in automotive oil, fuel, solvents, or other flammable substances will not be accepted.
We do not accept laundry containing bedbugs, fleas, lice, cockroaches, or any suspected pest infestation. Please do not send contaminated items, even in sealed bags.
If these conditions are discovered after pickup, service may be stopped and the affected order returned unwashed. Any additional cleaning charges must be explained and approved by the customer before work continues.