If I have a valid concern, I will handle it in a biblical manner through the proper channels. First , I will contact the person (preferably by text or email) to set up a time to discuss the concern and then the managing director, CEO or board if needed.
I will support the program, management, staff, and encourage the team. I will refrain from gossipping about my criticism of management, staff, and/or team members.
I will agree to follow the following complaint procedure:
If you have concerns with management, staff, or volunteers, we ask that you please do not address these problems during chore time or sessions unless in a situation of danger or immediate emergency.
First, please pray about the situation, and, if at all possible, allow at least 24 hours to pass before you contact the other person.
Please contact the other person (preferably by text or email) after 24 hours and then allow them time to respond to your message.
Set a time to talk in a private face-to-face conversation or by phone.
Please refrain from discussing with other volunteers or staff. We want to encourage our team to handle situations in love and avoid gossip.
If another conversation is required, please reach out to someone in management for support.
I agree to abide by this code of conduct.