Patient Satisfaction Survey
Select the department you visited and share the date of service and provider name if available.
What department did you visit?
*
Please Select
Associated Medical Arts
CardioPulmonary Department
Dietary Department
Emergency Department
Imaging Department
Inpatient/Care Management Department
Laboratory Department
Rehab Department
Southwest Medical Associates
Surgery Department
Date of Service
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Month
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Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Who was your provider?
Dietary Department Survey.
We would like to know how you feel about the services we provide so we can be sure we are meeting your needs. Your responses are directly responsible for improving our services to you and your family.
Timeliness of meal delivery.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Overall quality of your meals including taste, temperature and appearance.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Variety of menu choices.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Responsiveness of the dietary department staff to your requests and concerns.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Overall satisfaction with dietary services.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I would recommend Hermann Area District Hospital and its services to others.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
What could we have done to make your experience better?
What did you appreciate most about us?
Cardiopulmonary Services Survey
Which service did you receive?
Sleep Study
Respiratory Therapy
Cardiac Rehab
Pulmonary Rehab
PFT
I was able to be seen in a timely manner.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
During my visit, I was met with personalized and compassionate care.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Staff was responsive to my needs during my visit.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The information provided to me by my Care Team answered my questions and concerns in a way that I could understand.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I felt involved in decisions regarding my care and treatment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
When I left my appointment I understood the information provided and my next steps.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The facility environment was clean, comfortable, and well-maintained.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I would recommend Hermann Area District Hospital and its services to others.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
What could we have done to make your experience better?
What did you appreciate most about your visit?
Emergency Department Survey.
We would like to know how you feel about the services we provide so we can be sure that we are meeting your needs. Your responses are directly responsible for improving our services to you and your family.
During my visit, I was met with personalized and compassionate care.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I was assessed promptly after arriving at the Emergency Department.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Staff was responsive to my needs during my visit.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The information provided to me by my Care Team answered my questions and concerns in a way that I could understand.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I felt involved in decisions regarding my care and treatment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I was kept informed about delays and what to expect next during my visit.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Before leaving, I understood my discharge instructions, medications, follow-up care, and symptoms to watch for.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The facility environment was clean, comfortable, and well-maintained.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I would recommend Hermann Area District Hospital and its services to others.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
What could we have done to make your experience better?
What did you appreciate most about your visit with us?
Imaging Department Survey.
We would like to know how you feel about the services we provide so we can be sure that we are meeting your needs. Your responses are directly responsible for improving our services to you and your family.
During my visit, I was met with personalized and compassionate care.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Staff was responsive to my needs during my visit or stay.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The information provided to me by my Care Team answered my questions and concerns in a way that I could understand.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I felt involved in decisions regarding my care and treatment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I was seen within a reasonable amount of time after arriving for my appointment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I was informed of how and when I would get my results.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The amount of time I waited for my test results was acceptable.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The facility environment was clean, comfortable, and well-maintained.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I would recommend Hermann Area District Hospital and its services to others.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Was there anything that stood out most about your radiology experience?
Inpatient Satisfaction Survey / Care Management.
We would like to know how you feel about the services we provide so we can be sure that we are meeting your needs. Your responses are directly responsible for improving our services to you and your family.
During my visit, I was met with personalized and compassionate care.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Hospital staff presented and conducted themselves professionally throughout my stay.
Strongly Disagree
1
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3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Staff was responsive to my needs during my visit or stay.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The information provided to me by my Care Team answered my questions and concerns in a way that I could understand.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I felt involved in decisions regarding my care and treatment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I had confidence and trust in the healthcare provider(s)/doctor caring for me.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
If I received telehealth services, I was able to see and hear the physician through the telehealth device.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
If I received telehealth services, I feel the physician adequately addressed my healthcare needs during my telehealth visit.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
If I received therapy services, I felt better prepared to return home or to my next level of care after therapy.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Case Management helped arrange any services and/or equipment I needed for a safe discharge.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I felt prepared for discharge because I understood my discharge instructions and knew who to contact if I had questions after leaving the hospital.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The facility environment was clean, comfortable, and well-maintained.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I would recommend Hermann Area District Hospital and its services to others.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
What could we have done to make your experience better?
What did you appreciate most about us?
Laboratory Department Survey.
We would like to know how you feel about the services we provide so we can be sure that we are meeting your needs. Your responses are directly responsible for improving our services to you and your family.
During my visit, I was met with personalized and compassionate care.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The phlebotomist introduced themselves and identified their role.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The procedure was explained to me before it began.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Staff was responsive to my needs during my visit.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The information provided to me by my Care Team answered my questions and concerns in a way that I could understand.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I felt involved in decisions regarding my care and treatment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The facility environment was clean, comfortable, and well-maintained.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I would recommend Hermann Area District Hospital and its services to others.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
What could we have done to make your experience better?
What did you appreciate most about your visit?
Rehab Services Survey.
We would like to know how you feel about the services we provide so we can be sure that we are meeting your needs. Your responses are directly responsible for improving our services to you and your family.
During my visit, I was treated with personalized, compassionate care.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Staff was responsive to my needs during my visit or stay.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The information provided to me by my Care Team answered my questions and concerns in a way that I could understand.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I felt involved in decisions regarding my care and treatment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I was seen within a reasonable amount of time after arriving for my appointment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
My therapy session allowed enough time to address my needs and concerns.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel confident completing my home exercise program independently.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The facility environment was clean, comfortable, and well-maintained.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I would recommend Hermann Area District Hospital and its services to others.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
What stood out most about your therapy experience?
What could we have done to make your experience even better?
Southwest Medical Associates Patient Satisfaction Survey.
We would like to know how you feel about the services we provide so we can be sure that we are meeting your needs. Your responses are directly responsible for improving our services to you and your family.
During my visit, I was met with personalized and compassionate care.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Staff was responsive to my needs during my visit or stay.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I was able to schedule an appointment within a time frame that met my needs.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The information provided to me by my Care Team answered my questions and concerns in a way that I could understand.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I felt involved in decisions regarding my care and treatment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The facility environment was clean, comfortable, and well-maintained.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
When I left my appointment, I understood my next steps and when I would receive my test results (if any testing was performed).
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I was seen within a reasonable amount of time after arriving for my appointment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I would recommend Hermann Area District Hospital and its services to others.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
What stood out most about your experience at your visit today?
Is there anything else that would make it easier for you to receive care from our office? (for example, appointment times, communication methods, language assistance or transportation)
Associated Medical Arts Patient Satisfaction Survey.
We would like to know how you feel about the services we provide so we can be sure that we are meeting your needs. Your responses are directly responsible for improving our services to you and your family.
During my visit, I was met with personalized and compassionate care.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Staff was responsive to my needs during my visit or stay.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I was able to schedule an appointment within a time frame that met my needs.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The information provided to me by my Care Team answered my questions and concerns in a way that I could understand.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I felt involved in decisions regarding my care and treatment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The facility environment was clean, comfortable, and well-maintained.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
When I left my appointment, I understood my next steps and when I would receive my test results (if any testing was performed).
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I was seen within a reasonable amount of time after arriving for my appointment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I would recommend Hermann Area District Hospital and its services to others.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
What stood out most about your experience at your visit today?
Is there anything else that would make it easier for you to receive care from our office? (for example, appointment times, communication methods, language assistance or transportation)
Surgery Department Survey.
My test/procedure was scheduled and conducted in a timely fashion.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
During my visit, I was met with personalized and compassionate care.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Staff was responsive to my needs during my visit or stay.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The information provided to me by my Care Team answered my questions and concerns in a way that I could understand.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I felt involved in decisions regarding my care and treatment.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I was given sufficient information about how/when I would get my test results.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I had a prompt return on phone calls.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The facility environment was clean, comfortable, and well-maintained.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I would recommend Hermann Area District Hospital and its services to others.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
What could we have done to make your experience better?
Was there anything that stood out most about your Surgery experience?
Submit your survey
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