BIB Share a Concern or Complaint

We want to hear from you, especially when something isn't working. Use this form for any concern about scheduling, staff, billing, communication, or your child's services.

Raising a concern will never affect your child's services, and we never retaliate against anyone who makes a complaint.

We'll acknowledge your concern within 3 business days and send you a written response within 5 business days.

In addition to completing this form, you can contact our Clinical Director, Heather Traeden, at 801-897-5604 or abatcam@balanceinbehavior.com.

If you think a child or vulnerable adult is in danger, don't wait for us. Call 911 in an emergency, the Child Abuse and Neglect Hotline at 1-855-323-3237 (24/7), or Adult Protective Services at 1-800-371-7897.

You can also contact the Utah Office of Licensing at any time at (801) 538-4242 or dlbc.utah.gov/submit-a-concern, or your insurance provider. You don’t need to complete our process first.

Would you like to share your name?

Name

First NameLast Name

Phone number

Email address

Your relationship to the client

Child/client's name

What is your concern about?

Please tell us what happened.

Include dates, who was involved, and anything else that helps us understand. Write as much or as little as you like.

Have you already talked with your BCBA or our Clinical Director about this?

What would you like to see happen?

An apology, a schedule change, a different staff member, a call back… there's no wrong answer.

Anything you'd like to attach?

For example: photos, emails, or billing statements.

Balance In Behavior Concern or Complaint Form