Jame Dog Daycation - Hills Home Pickup Booking & Service Agreement (FB Post Oct 2026)

This agreement outlines the arrangements and responsibilities associated with Jame Dog Daycation's Home Pickup & Drop-Off Service.
Please complete and sign this agreement before your dog's first Home Pickup session.

For your dog's first Home Pickup session, we ask that an owner or authorised person is present at the property.
This allows our team to:
• Confirm how to safely access your property and your dog
• Locate your dog's lead, harness and other necessary items
• Understand any gates, locks, alarms or access requirements
• Confirm where your dog should be returned at the end of the day
• Confirm the secure location of your key, such as a lockbox, and any access code or other information required for future visits.
Once these arrangements have been established, you do not need to be home for future pickups or drop-offs unless otherwise agreed.

I authorise Jame Dog Daycation and its authorised employees to enter my property for the purpose of collecting and returning my dog for booked Home Pickup sessions.

Any access codes or key locations provided to Jame Dog Daycation will only be used for the purpose of providing the Home Pickup service.

Where I provide Jame Dog Daycation with a key location or other physical access device, I authorise Jame Dog Daycation to securely retain it for the duration of my Home Pickup booking.
I understand that:
• I should notify Jame Dog Daycation promptly if locks, codes or access arrangements change.
• Jame Dog Daycation will take reasonable care when using keys and access information.
• Access information may be made available to authorised Jame Dog Daycation team members who require it to complete my dog's pickup or drop-off.

I understand that any other animals at the property must be safely managed so that Jame Dog Daycation staff can enter and leave the property without unreasonable risk.

Jame Dog Daycation will take reasonable care to return your dog to the nominated area and secure the property in accordance with the instructions you have provided.
Once your dog has been returned to the nominated location and our team member has left the property, Jame Dog Daycation is no longer supervising your dog.
The owner is responsible for ensuring that the nominated area is suitable and secure for the dog to remain in unattended.
Jame Dog Daycation cannot reasonably supervise or control what a dog does after our team has left the property. This may include, for example, chewing household items, accessing food or belongings, digging or other behaviour occurring after the completed drop-off.

The owner is responsible for providing accurate access instructions and ensuring that Jame Dog Daycation can safely access the property on the scheduled day.
This includes ensuring, where applicable, that:
• Keys are in their agreed location
• Lockboxes are accessible
• PINs or access codes are current
• Gates and doors can be opened as arranged
• Alarm instructions are accurate
• The dog is located in the agreed area
• There are no unexpected hazards preventing safe access
Jame Dog Daycation team members are not required to enter a property where they reasonably believe doing so may place them, the dog or another person at risk.

Our Home Pickup route operates to a schedule and our driver may not be able to wait at a property or return later in the morning.
If we cannot collect your dog because the agreed access arrangements have not been made available, for example, a gate is unexpectedly locked, a key has not been provided, an access code has changed or your dog cannot be located in the agreed area, the booking may be treated as a late cancellation.
The session and applicable Home Pickup fee may therefore remain payable.
Where the access issue is caused by Jame Dog Daycation, this provision will not apply.

Home Pickup and Drop-Off times are provided as approximate windows rather than guaranteed individual arrival times.
Our intended Friday windows are approximately:
Morning Pickup: 7:30am - 9:30am
Afternoon Drop-Off: 3:00pm - 5:30pm
Actual arrival times may vary due to traffic, weather, road conditions, changes to the route, dog handling requirements or other circumstances outside our reasonable control.
Where there is a significant delay, we will make reasonable efforts to notify affected owners.

Home Pickup places are permanent weekly or fortnightly bookings and form part of a carefully planned bus route.
Because removing or adding a household can affect the route for all clients, Home Pickup bookings require greater cancellation notice than our standard daycare service.
Home Pickup cancellation notice: Cancellations must be received by midnight Monday of the week of the scheduled booking. Any cancellation received after this time will be considered a late cancellation.
Cancellations received before the applicable cancellation deadline will be managed in accordance with Jame Dog Daycation's Home Pickup cancellation policy.
Cancellations after the deadline may result in the daycare and Home Pickup fees remaining payable.
Jame Dog Daycation may waive or vary a cancellation fee where appropriate in exceptional circumstances.

Please let us know as early as possible if:
• You are moving house
• Your access arrangements change
• You change locks or security codes
• You wish to change from weekly to fortnightly attendance or vice versa
• You wish to discontinue the Home Pickup service
A change of address does not automatically guarantee that Home Pickup can continue, as the new address must fit within the established route.

Jame Dog Daycation will take reasonable steps to keep property keys, access codes and household access instructions secure.
Owners should avoid providing unnecessary alarm, personal security or other confidential information that is not required for us to collect and return their dog.
Please notify us immediately if you believe a key, code or other access method needs to be changed.

Where appropriate, Jame Dog Daycation may send a message or other confirmation that your dog has been collected or safely returned home.

By signing below, I confirm that:
• I have provided accurate information about accessing my property and handling my dog.
• I authorise Jame Dog Daycation staff to enter my property as described in this agreement.
• I authorise my dog to be collected and returned when I am not present.
• I understand that I am responsible for keeping access instructions current.
• I understand the Home Pickup service operates as a permanent weekly or fortnightly booking.
• I understand the applicable daycare, transport and cancellation fees.
• I understand that pickup and drop-off times are approximate windows.
• I will notify Jame Dog Daycation of changes that may affect safe access to my property or dog.
• I have nominated where my dog is to be left after drop-off and consider that location appropriate and secure.
• I understand that this agreement operates alongside Jame Dog Daycation's general daycare terms and conditions.