Seniors Home Support Program Development & Operations Coordinator
Muslim Food Bank & Community Services Society (MFBCS)
Position Overview
MFBCS is seeking a motivated and hands-on Program Development & Operations Coordinator to help establish and operate a new Seniors Home Support Program.
The program will function as a social enterprise, providing personal and eligible medical home support services while developing sustainable revenue through government-funded contracts and private fee-for-service clients.
Position: Seniors Home Support Program Development & Operations Coordinator
Position Type: Full-Time
Organization: Muslim Food Bank & Community Services Society (MFBCS)
About Us
Muslim Food Bank & Community Services Society (MFBCS) is a national registered Canadian charity founded in 2010. We serve over 6,000 families across Canada, including newcomers, refugees, seniors, and low-income households.
Our services include food security, case management, housing support, counselling, youth programming, seniors' services, and employment support, delivered in multiple languages.
About the Role
The successful candidate will support the practical launch and day-to-day operation of the program, including business development, client recruitment, caregiver coordination, scheduling, community outreach, billing, and administrative systems.
The role will also support the program's development as a sustainable social enterprise serving seniors through personal and eligible medical home support services.
Key Responsibilities
- Assist with establishing and launching the Seniors Home Support Program.
- Conduct market research and support development of service packages and pricing.
- Identify potential clients and build relationships with referral organizations.
- Promote services and help generate private-pay client revenue.
- Assist with government contract opportunities and funding applications.
- Coordinate client registration, caregiver scheduling, and service delivery.
- Support recruitment and onboarding of personal support workers and other care professionals.
- Track billable hours, client registrations, revenue, and operational expenses.
- Maintain service quality records and prepare regular performance reports.
- Support the program's progression toward financial self-sufficiency.
Qualifications
- Diploma or degree in healthcare administration, business, social services, or a related field.
- Two to four years of relevant experience in home care, healthcare coordination, community services, or business development.
- Strong communication, organizational, and customer service skills.
- Experience in client acquisition, outreach, and service coordination.
- Ability to work independently and take responsibility for practical program implementation.
Assets
- Familiarity with Canadian home care services.
Please complete the application form below to apply.