• Sauna Service Request – Orleans Hot Tubs

    Have your sauna details and photos/videos of the issue ready before you start.

  • Orleans Hot Tubs

    Service Team · (613) 702-7822 · 860 Taylor Creek Drive #1, Orléans, ON K4A 0Z9
  • Before you begin: please have your sauna information ready, photos of all 4 sides of the sauna, and photos/videos of the issue(s). On the next pages you'll pick which problems apply, and we'll only ask about those.
  • Does the main power box (usually on the roof or under the bench) have lit indicator lights or a tripped reset button?
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  • Electrical / Breaker Issues

  • Which breaker trips?
  • When does it trip?
  • Has the heater or control box been exposed to a lot of water, rain (outdoor barrel or cabin) or high humidity?
  • Have you smelled electrical burning, ozone, or melting plastic near the heater or junction box?

  • Contact Details

  • Format: (000) 000-0000.
  • Format: (000) 000-0000.

  • Your Sauna

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  • How is the sauna installed?
  • Technician access to the sauna
  • Pets on site?
  • If a service call is required
  • What's going on with your sauna? Check all that apply.*

  • No Heat / Inadequate Heating (Traditional Stone Heaters)

  • What is the current symptom?
  • Are the heating elements glowing red beneath the rocks?
  • Have you checked the high-limit reset button? Traditional heaters have a red or black reset button under the bottom of the casing. Have you pressed it until it clicked?
  • When were the sauna stones last inspected, restacked, or replaced?
  • Does the control pad show an error code?
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  • Infrared Emitter Failure / Incomplete Heating

  • Which heating panels are failing?
  • What type of emitters are installed?
  • Is there any visible damage to the emitters?
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  • Controller, Sensor & Display

  • What is the controller doing?
  • Is the small wall/ceiling temperature sensor securely mounted in its proper location?
  • Has the sensor wire been pinched, cut, or splashed with water?
  • Are rocks stacked too close to or touching the sensor?
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  • Structural, Wood, Door & Air Flow

  • Does the glass or wood door close fully flush against the frame?
  • Is the roller catch, magnetic latch, or ball catch broken or misaligned?
  • Can you feel cold drafts around the door seal?
  • Are the lower air intake vent (near the heater) and upper exhaust vent open and unblocked?
  • Are the barrel tension bands loose or sagging?*
  • Is water leaking in through the staves, roof shingles or roof membrane?*
  • Is there wood warping, bowing, or rot?*
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  • Should be Empty: