• Swim Spa Service Request – Orleans Hot Tubs

  • Orleans Hot Tubs

    Service Team · (613) 702-7822 · 860 Taylor Creek Drive #1, Orléans, ON K4A 0Z9
  • Before you begin: please have your swim spa information ready, photos of all 4 sides of the swim spa, and photos/videos of the issue(s). On the next pages you'll pick which problems apply, and we'll only ask about those.

  • Contact Details

  • Format: (000) 000-0000.
  • Format: (000) 000-0000.

  • Your Swim Spa

  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • How is the swim spa installed?
  • Technician access to the swim spa
  • If a service call is required
  • Pets on site?
  • What's going on with your swim spa? Check all that apply.*

  • Swim Current / Propulsion

  • Which propulsion system does your swim spa use?
  • What happens when you try to start the swim current?
  • How is the current controlled?
  • Does the controller show an active speed percentage or workout program even if the water is not moving?
  • If equipped with a variable-frequency drive (VFD) or hydraulic drive: are there any lit red/yellow fault lights on the drive controller in the equipment bay?
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof

  • No Heat / Temperature

  • If a dual-temp model, which zone is affected?
  • Does the topside show a heating indicator (flashing heat icon, red light, or Heater On)?
  • Have you run the swim spa for 1–2 hours with the filters removed to rule out a pressure-switch cutoff?
  • Does the swim spa have auxiliary heating?
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof

  • Electrical / GFCI Breaker Tripping

  • Which breaker is tripping?
  • When does the breaker trip?
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof

  • Structural, Plumbing & Leaks

  • At what level does the water stop dropping?
  • Is standing water collecting on the vault floor?
  • Is the sump pump running to pump water out?
  • Does the leak get much faster when the swim current runs at full power?
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof

  • Filtration, Circulation & Water Movement

  • Which pump is malfunctioning?
  • What are the pump symptoms?
  • Are any suction grates or floor drains blocked by debris?
  • Was the swim spa recently drained and refilled (possible airlock)?
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof

  • Controls, Keypads & Automation

  • Which control is failing?
  • Control symptoms
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Upload a File
    Drag and drop files here
    Choose a file
    Cancelof
  • Should be Empty: