• Hot Tub Service Request – Orleans Hot Tubs

    Share your hot tub details and upload photos/videos of the issue so we can schedule service.
  • Orleans Hot Tubs Service Team · (613) 702-7822 · 860 Taylor Creek Drive #1, Orléans, ON K4A 0Z9
  • Before you begin: please have your hot tub information ready, photos of all 4 sides of the hot tub, and photos/videos of the issue(s). On the next pages you'll pick which problems apply, and we'll only ask about those.

  • Contact Details

  • Format: (000) 000-0000.
  • Format: (000) 000-0000.

  • Your Hot Tub

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  • How is the hot tub installed?
  • Technician access to the hot tub
  • Pets on site?
  • If a service call is required
  • What's going on with your hot tub? Check all that apply.*

  • No Heat / Temperature Issues

  • Are the pumps running normally or shutting off unexpectedly?
  • Does the topside show a heat icon / light showing the heater is calling for heat?
  • Does the display show an error code?
  • Have you checked your filter recently?
  • Have you tried running the hot tub with the filter cartridge removed for 1–2 hours to see if heating resumes?
  • Is the hot tub in Economy, Sleep, or Standard / Ready mode?
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  • Electrical / Breaker Tripping

  • When does the breaker trip?
  • What is tripping?
  • Does the GFCI breaker Test button depress and click when power is engaged?
  • Has any electrical work or equipment wiring been modified recently?
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  • Leaks / Water Loss

  • At what level does the water loss stop?
  • Have you opened the main equipment door to check for dampness around pump unions, heater nuts or the pack?
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  • Pump, Jet or Motor Problems

  • What does the pump do when activated from the topside control?
  • Which pump is affected?
  • Are any jets working normally?
  • Have you checked that the individual jet faces are turned counterclockwise to the open position?
  • Was the hot tub recently drained and refilled?
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  • Topside Controller & Electronics

  • What is the topside display doing?
  • Are the buttons sticking physically when pressed?
  • Is there visible moisture, condensation, or peeling under the topside panel or overlay sticker?
  • If equipped with Wi-Fi / app control, does the hot tub respond through the app even if the topside does not?
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  • Water Quality / Chemical / Odour

  • Do you have a recent test strip result?
  • What does the water look like?
  • What sanitation system do you use?
  • Is there any scale buildup (rough, sandpaper-like texture) on the shell or heater?
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  • Should be Empty: