Return Merchandise Authorization (RMA)
Reseller and Product Information
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Rows
Please fill this column
Reseller business name
Name of the reseller contact person
Email address for reseller contact
Associated Reddie sales order #
Product
Model #
Serial #
Quantity returned
Delivery date
Installation date
Installation location
Reseller Description of the Issue
Please report the problem here
*
Please state the troubleshooting steps completed
*
Please upload evidence of the issue (Photos, videos, etc.)
*
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Reddie Authorization Decision
Reddie Authorization Decision
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Rows
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RMA number
Authorization status
Important distinction
Return instructions
Return deadline
Authorized by
Internal Engineering Inspection Report
This is completed by Reddie after receiving the hardware. Enter the actual findings only.
Internal Engineering Inspection Report
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Rows
Please fill this column
Date received
Physical condition on receipt
Serial number verified
Electrical inspection
Mechanical inspection
Display and image test
Thermal test
Signs of water ingress or impact
Evidence of installation or environmental damage
Root cause
Engineering recommendation
Final Warranty and Disposition Decision
Complete this section after Engineering submits its findings
Final Warranty and Disposition Decision
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Rows
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Engineering finding
Warranty eligibility
Final disposition
Freight responsibility
Engineering notes/rationale
Approver /approval date
RMA Closure Checklist
RMA Closure Checklist
Engineering inspection completed and documented
Warranty eligibility and final disposition approved
Reseller notified of decision and any charges
Repair, replacement, credit or return completed
Replacement serial number recorded, if applicable
Inventory updated in Reddie's inventory system
Shipping tracking number and costs recorded
RMA closed and warranty/failure data retained
Should be Empty: