At Uconnect Worldwide Network, we understand that unforeseen circumstances may prevent registered attendees from participating in our events. To maintain fairness and transparency, we operate under the following refund and registration policy:
1. Full Refund Eligibility
A 100% refund (or event credit note) of the registration fee will be granted only under the following exceptional circumstances:
- Medical Emergencies: Severe illness, physical injury/accident, or death of an immediate family member.
- Force Majeure: Acts of God (e.g., severe natural disasters), acts of war, or severe political unrest directly affecting the delegate’s place of origin or event location.
Documentation Requirement: To qualify for a full refund under these conditions, attendees must submit valid supporting documentation (e.g., official medical certificates, news reports, or travel advisories) alongside their written request.
2. Partial Refund Schedule
For all standard cancellation requests that do not meet the full-refund criteria, refunds are tiered based on the notice period prior to the conference start date:
Conference Refund Policy
- 4 months or more before conference: 90% refund
- 3 months before conference: 70% refund
- 2 months before conference: 40% refund
- 1 month or less before conference: 0% refund (Non-refundable)
Notes:
- Approved refunds may be issued either as a direct return of payment to the original source or as a credit note applicable toward future Uconnect events.
- We do not refund Hotel and Flight Bookings.
3. Payment Timelines & Registration Retention
- Payment Due Date: Registration records and reserved spots are held for two (2) weeks from the date of registration.
- Automatic Voiding: If full payment is not received within this 2-week window, the registration will be automatically voided and the reserved slot released.
- Guest Registrations: All accompanying guests must have their payment confirmed and fully settled prior to attending any event functions.
4. Code of Conduct & Financial Liability for Damages
- Conduct Expectation: All delegates and their registered guests are required to maintain a standard of respectful and professional conduct throughout the event.
- Disruption & Termination: Any attendee exhibiting disorderly, disruptive, or illegal conduct may face immediate removal from the conference without eligibility for a refund.
- Property Damage & Equipment Breakage: Attendees and their guests are held fully liable for any destruction, loss, or breakage of venue/event equipment or facilities (including during specific social functions such as Chill and Dine and the Gala Dinner). Financial penalties covering the full repair or replacement costs will be assessed and billed directly to the responsible delegate.
5. Dispute Resolution
5.1. Friendly Consultation: Any matters not covered by this Agreement shall be settled through friendly consultation.
5.2. Jurisdiction: Any dispute arising out of or related to this Agreement that cannot be settled by negotiation shall be submitted to the competent court located in Singapore for legal proceedings.
6. Miscellaneous Provisions
6.1. Assignment: Neither party may assign any rights or obligations under this Agreement to any third party without prior written consent from the other party.
6.2. Effective Date: This Agreement shall take effect upon Confirmed registration by authorized representatives of both parties.
6.3. Confidentiality: The content of this Agreement contains confidential business information. Neither party shall disclose relevant confidential information to any third party without prior consent.
Contact Us
For questions regarding this policy or to submit a refund request, please contact our support team at data@uc-network.com.