• Covana Service Request – Orleans Hot Tubs

    860 Taylor Creek Drive #1, Orléans, ON · Service: (613) 702-7822
  • Before you begin: please have your Covana information ready, photos of the whole unit (open and closed), and photos/videos of the issue(s). On the next pages you'll pick which problems apply, and we'll only ask about those.

  • Contact Details

  • Format: (000) 000-0000.
  • Format: (000) 000-0000.

  • Your Covana

  • Covana Model*
  • What is the Covana installed on?*
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  • Technician access to the Covana
  • Pets on site?
  • If a service call is required:
  • What's going on with your Covana? Check all that apply.*

  • Won't Open or Close Properly

  • What happens when you turn the key switch?
  • Where does it stop?
  • Is the cover sitting level when closed?
  • Is anything blocking the movement (snow or ice load, branches, furniture, curtains)?
  • Has the Covana been exposed to heavy snow, ice or high winds recently?
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  • Electrical, Power or Key Switch

  • Does the key switch or remote light up or respond at all?
  • Is the breaker or GFCI that feeds the Covana tripping?
  • Is the Covana on the same circuit as the hot tub?
  • Any recent electrical work, power outage or surge?
  • Any visible damage to the wiring, key switch or control box (water, chewing, corrosion)?
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  • Cover, Insulation or Seals

  • What are you noticing?
  • Is water pooling on top of the cover?
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  • Frame, Posts or Structure

  • What are you noticing?
  • What do you think caused it?
  • Is it still safe to use (opens and closes without contact or binding)?
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  • Curtains, Lights or Accessories

  • Which accessory is affected?
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  • Should be Empty: