Feedback and complaints
Tell us what is working, what is not, or anything that worries you. Making a complaint will never affect your supports. If someone is in immediate danger, call 000.
What would you like to share?
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A complaint
Feedback or a suggestion
A compliment
A privacy concern or a request to see or correct my information
Which area is this about?
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Canberra (ACT)
Sydney (NSW)
Not sure
Would you like to stay anonymous?
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No, you can contact me
Yes, keep me anonymous (we can still act on it, but we cannot tell you the outcome)
Your name
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First Name
Last Name
Best phone number
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Please enter a valid phone number.
Format: 0412 345 678.
Email
example@example.com
How would you like us to contact you?
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Phone call
Email
Text message
Through my advocate or support person
Who are you?
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The person receiving support
Family member or carer
Advocate or support person
Support coordinator or other professional
Axis Supports staff member
Someone else
Name of the person receiving support (optional)
Does the person know about this and agree to it?
Yes
No
Not sure
They are not able to tell us
What is it about?
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A support worker or staff member
The support or service received
Rostering, shift times or missed shifts
Communication
Fees, invoices or billing
Safety or wellbeing
Privacy or personal information
Something else
Tell us what happened
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Include what happened, when and where, and who was involved, if you know.
When did it happen?
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Day
-
Month
Year
2 digit day, 2 digit month, 4 digit year
Date
Have you already raised this with us?
Yes
No
Who did you speak to, and when?
What would you like to happen?
For example, an apology, a change to your supports, or a different worker.
Would you like help from an advocate?
Yes, please help me find one
I already have one
No, thank you
Add photos or documents (optional)
Upload a File
Drag and drop files here
Choose a file
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You can also contact the NDIS Quality and Safeguards Commission at any time, including instead of us: call 1800 035 544 or visit ndiscommission.gov.au. Need an interpreter? Call TIS National on 131 450. Deaf, hard of hearing or speech impaired? Use the National Relay Service.
I agree to Axis Supports using these details to respond to and resolve my feedback, as set out in our Privacy Policy (axissupports.com.au/privacy), and I have permission to share any details about someone else.
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I agree
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