TERMS & CONDITIONS
1. Consultation Services
Circle J Horsemanship provides personalised horse-training advice through pre-recorded video consultations.
Advice is based on the information, questionnaire answers and video footage supplied by the client.
As every horse and rider is different, our recommendations will be tailored to the circumstances presented.
2. Payment & Bookings
Full payment is required before a consultation commences.
Your consultation will not be processed until payment, the completed questionnaire and all required footage have been received.
Payments are made in Australian dollars (AUD).
Refunds and cancellations are handled in accordance with Australian Consumer Law.
3. Turnaround Time
Please allow approximately 5–7 business days from receipt of your completed submission and payment for your personalised video response.
Weekends and public holidays are excluded.
If further information or footage is required, we will contact you. This may extend the turnaround time.
4. Video Submissions
Clients are responsible for providing clear, accurate and relevant footage.
Clients must disclose any known dangerous behaviours, injuries, medical concerns or relevant training history.
Circle J Horsemanship may request additional information or footage before providing advice.
Clients must have permission to submit any footage involving other people or horses they do not own.
5. Horse & Rider Safety
Working with horses involves inherent risks, including serious injury.
Our consultations are provided remotely, and we cannot physically assess your horse, your riding ability, your equipment or your training environment.
Clients are responsible for deciding whether they can safely undertake any suggested exercises.
If an exercise feels unsafe or beyond your ability, do not attempt it. Seek assistance from a suitably qualified professional in person.
Circle J Horsemanship may recommend in-person professional assistance where remote advice is not appropriate.
6. Veterinary & Health Concerns
Our consultations are for horse-training and horsemanship education only.
We do not provide veterinary diagnosis or treatment.
Any suspected pain, lameness, injury or medical condition should be assessed by a registered veterinarian before proceeding with training.
7. Results & Expectations
Every horse and rider progresses differently.
Circle J Horsemanship does not guarantee a particular training outcome or that a behavioural issue can be resolved through a video consultation.
Our aim is to provide practical, constructive advice based on the information available.
8. Follow-Up Consultations
Follow-up support is included only where specified in the consultation package purchased.
Additional footage reviews, questions or consultations outside the selected package may incur additional fees, which will be disclosed before purchase.
9. Privacy & Video Footage
Client information and submitted footage will be used to assess and respond to consultation requests.
We will not publish identifiable client videos, names or personal details for promotional or educational purposes without obtaining separate permission.
Information may be processed or stored through third-party services used to deliver consultations, subject to applicable privacy requirements.
10. Cancellations & Refunds
If you wish to cancel your consultation, please contact Circle J Horsemanship as soon as possible.
Refund requests will be assessed according to the work already completed, the circumstances of cancellation and your rights under Australian Consumer Law.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer rights or guarantees that cannot lawfully be excluded.
11. Acceptance of Terms
By submitting a consultation request, you acknowledge that you have read and understood these Terms & Conditions and agree to the conditions of the service.
You understand that horse training carries risks and that remote advice is not a substitute for an in-person assessment where one is required.
Circle J Horsemanship
circlejhorsemanship@yahoo.com