TERMS and CONDITIONS Order Processing 1. Please email all Wholesale/Dropship orders to online@desirerugs.co.uk or use the Trade Portal if you have an Approved Trade Account. 2. Orders received by 1 pm will be aimed for same-day dispatch. 3. Shipping costs may vary based on combined items, total weight, and dimensions. Payment Terms 1. Payment is required before dispatch unless otherwise agreed upon. 2. If Payments/Credit Payments are Overdue: The Wholesaler is allowed to suspend delivery under all or any contracts with the buyer. All outstanding balances must be paid in order to resume trade. Pricing and Discounts Prices are subject to change without notice. Bulk discounts apply based on the volume of the order. Shipping and Delivery For wholesale orders meeting the minimum requirement of £500, Free Shipping is provided. Delivery times are estimated and are not guaranteed. Returns and Exchanges Our warehouse cannot be used for customer returns. Returns for reasons other than incorrect items or manufacturer's defects should be directed to your business address. Defective products return period Dropship: within 30 days of delivery, however, we must be notified within 7 days of receipt. Wholesale: Notified and returned within 7 days of receipt. All returns must be authorised and in original or suitable for transit packaging. Intellectual Property All designs, product descriptions and trademarks are the property of the wholesaler, Desire Rugs Ltd, and must not be used without written permission. However, you are allowed to use any product photos available on the Desire Rugs website. TERMINATION The Seller reserves the right to terminate the contract immediately if the Buyer commits any breach of its terms. Upon termination, the Buyer must settle any outstanding balances immediately, unless a written agreement has been made for payment in instalments. DROPSHIPPING Liability: We are not liable for any items lost or damaged by the courier. However, we will make all necessary inquiries with the courier regarding undelivered or damaged items. Claims: We will process claims for lost or damaged items and provide credit for any successful claims once we receive credit from the courier. Please note that we cannot guarantee claim approval. Courier Procedures: Couriers hold items at local delivery depots for a limited time. If your customer does not rearrange delivery or pick up the item, it will be returned to the sender, and any incurred costs will be charged to you. Repackaging Cost: If an item needs repackaging after being opened, additional packing costs may apply. WRONG ITEM SENT 1. Resolution Process: If we mistakenly send the wrong item to your customer, we will promptly resolve the issue. Please provide relevant information and images to verify the received item. 2. Return and Replacement: We will arrange for the incorrect item to be returned to us at no extra cost to you. The correct item will be sent once we receive the incorrect item. 3. Replacement Timing: If you need the replacement item sent sooner, we can charge for the replacement and issue credit for the returned item once received, if the item is in unused and resellable condition. 4. Customer Promises: We may not be able to honour any promises made to your customer without prior agreement from us. DEFECTIVE ITEMS 1. Coverage: We will replace items with manufacturer defects or provide a credit for the item and the initial postage fee, provided the following conditions are met. 2. Verification: To confirm a manufacturer defect, please provide all necessary information and images. Once verified, we will arrange for the item to be returned at no cost to you. 3. Inspection: Upon receiving the item, our qualified team will inspect it in our warehouse. If the defect is confirmed, we will proceed with the replacement or credit. If the item is NOT defective and the issue is due to customer or courier error, no replacement or credit will be issued, and the return cost will be charged. 4. Customer Promises: We may not honour any promises made to your customer without prior agreement from us. 5. Expedited Replacement: If you need the replacement item sent sooner, we can charge for the replacement and issue a credit once the defective item is returned and confirmed to have a genuine defect.