Definitions
Throughout this document, the term “Astrologer” or “Moonstruck Astrology” refers collectively to the company and brand Moonstruck Astrology, its owner Carol Ann Neville, and any and all affiliated entities, subsidiaries, successors, assigns, employees, contractors, and representatives operating under or on behalf of any of the above. Any rights, protections, limitations of liability, or legal provisions granted to Moonstruck Astrology in these terms shall extend equally and fully to all parties included in this definition.
1. General Disclaimer
The Astrology services, reports, digital products, consultations, courses, and content provided by Moonstruck Astrology, operated by Carol Ann Neville, are intended for educational, informational, and entertainment purposes only. Astrology services are not a substitute for professional medical, psychological, legal, or financial advice. Clients and customers are encouraged to exercise their own judgment and to consult licensed professionals for matters related to health, mental health, legal concerns, or financial planning.
2. Nature of Services
Astrology is symbolic and interpretive in nature. No reading, report, or consultation should be interpreted as a guarantee of specific outcomes, a prediction of future events, or a directive for making major life decisions. All interpretations are based on the practitioner’s professional analysis and are offered as one lens of understanding among many. Results, insights, and personal resonance with the material will vary from person to person. Subjective satisfaction with an interpretation is not grounds for a claim of defective or inadequate service.
Moonstruck Astrology requires an accurate birth time in order to perform Astrology readings accurately. Providing an inaccurate time is not grounds for a refund if services have already began. Not knowing an accurate time or not providing a time at all will result in a cancellation of the appointment and a refund if services have not began. Refunds are at the discretion of the Astrologer.
3. Scope of Services
Moonstruck Astrology’s services are limited exclusively to Astrology services. Carol Ann Neville is not a licensed therapist, counselor, psychologist, psychiatrist, medical professional, financial advisor, attorney, or any other licensed practitioner. Nothing provided through Moonstruck Astrology’s services should be construed as professional advice in any licensed field. The client acknowledges that Moonstruck Astrology does not operate under the standards of care, ethical codes, or regulatory requirements applicable to any licensed profession, and that no professional-client relationship outside of the stated service scope is created by engaging with these services.
4. No Guarantee of Satisfaction
Moonstruck Astrology does not guarantee personal satisfaction with any reading, report, consultation, course, or digital product. Due to the inherently subjective and interpretive nature of the services offered, individual experiences and levels of resonance with the material will vary. A client’s personal dissatisfaction with the content, tone, or conclusions of a session or report does not constitute grounds for a refund, chargeback, formal complaint, or legal claim. By engaging with any service, the client acknowledges and accepts this inherent variability.
5. Voluntary Engagement Acknowledgment
By purchasing or engaging with any Moonstruck Astrology service, product, or content, the client confirms that they are doing so of their own free will and volition. The client acknowledges that they were not coerced, pressured, or misled into making any purchase or booking, and that they had adequate opportunity to review all relevant terms, service descriptions, and pricing before engaging. The client further acknowledges that they understand the nature and scope of the services as described in these terms.
6. Assumption of Risk and Informed Consent
By purchasing or engaging with any services, products, or content, you acknowledge that you are voluntarily seeking guidance and that you understand the inherently interpretive nature of this work. You accept full responsibility for how you choose to apply or act upon any information received. You further acknowledge that differences in personal expectation, interpretation, or satisfaction do not constitute a failure of service on the part of the practitioner.
7. Refund and Dispute Policy
All sales of digital products, written reports, course materials, and pre-recorded content are final and non-refundable. Live consultations and readings are non-refundable as Moonstruck Astrology does a majority of the work before the client’s session. The client may reschedule up to 24 hours before their consultation. The consultation will be canceled after 3 reschedules and there will be no refund. If a client fails to attend a scheduled session without providing any notice, the session will be considered complete, no refund or reschedule will be offered, and a brief email may be sent with any important astrological findings within 1 week of the missed appointment at the Astrologer's discretion.
In the event of a dispute, the client agrees to contact Moonstruck Astrology directly to attempt resolution in good faith before pursuing any external action. Any unresolved disputes shall be governed by the laws of Virginia, and both parties agree to resolve such disputes through mediation or binding arbitration in Roanoke, Virginia, rather than through litigation. The client agrees to waive any right to participate in a class action lawsuit or class-wide arbitration related to these services.
8. Chargeback and Payment Dispute Policy
Clients agree to contact Moonstruck Astrology directly to resolve any billing concerns before initiating a chargeback or payment dispute with their bank or credit card company. If a client initiates a chargeback or payment dispute without first attempting to resolve the matter directly with Moonstruck Astrology, the client shall be responsible for the original charge, and all chargeback fees assessed by payment processors. Moonstruck Astrology reserves the right to pursue recovery of all amounts owed through collections, small claims court, or any other legal means available under the laws of Virginia. A chargeback initiated without prior good-faith communication with Moonstruck Astrology may be treated as a fraudulent dispute.
9. Limitation of Liability
Under no circumstances shall Moonstruck Astrology or its owner be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of or reliance upon any services, content, or products provided. The maximum liability of Moonstruck Astrology in connection with any service shall not exceed the amount paid by the client for that specific service.
10. Indemnification
The client agrees to indemnify, defend, and hold harmless Moonstruck Astrology, its owner, employees, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to the client’s use of services, violation of these terms, or any action taken based on information received through Moonstruck Astrology’s services. This includes, but is not limited to, claims arising from defamatory statements, fraudulent chargebacks, frivolous legal actions, or the misrepresentation of services received.
11. Attorney’s Fees and Legal Costs
In the event that any legal action, arbitration, or formal proceeding is brought by the client against Moonstruck Astrology in connection with services provided under these terms, and Moonstruck Astrology is found to be the prevailing party, the client shall be responsible for all reasonable attorney’s fees, court costs, arbitration fees, and related legal expenses incurred by Moonstruck Astrology in defending against the claim. This provision is intended to deter frivolous, bad-faith, or retaliatory legal actions and applies to all disputes arising from or related to these terms.
12. Right to Refuse or Terminate Service
Moonstruck Astrology reserves the right, at its sole and absolute discretion, to refuse service to, cancel bookings for, or terminate the client relationship with any individual at any time and for any reason, including but not limited to abusive or threatening behavior, violation of these terms, fraudulent activity, or any conduct that Moonstruck Astrology deems disruptive or incompatible with the professional delivery of services. In the event of termination initiated by Moonstruck Astrology, a refund may be issued at Moonstruck Astrology’s sole discretion. No refund is guaranteed upon termination, and the decision to issue one is final and non-negotiable.
13. Right to Pursue Collections
If a client fails to pay any amount owed to Moonstruck Astrology, including but not limited to fees resulting from fraudulent chargebacks, missed session charges, or administrative fees, Moonstruck Astrology reserves the right to refer the unpaid balance to a third-party collections agency and/or to pursue recovery through small claims court or other legal proceedings in the Virginia. The client shall be responsible for all costs associated with collection efforts, including agency fees, court filing fees, and any additional legal expenses incurred by Moonstruck Astrology in the recovery process.
14. Public Reviews and Defamation
Moonstruck Astrology respects the right of clients to share honest feedback about their experience. However, if a client posts a public review, social media post, or statement that is demonstrably false, misleading, or defamatory, Moonstruck Astrology reserves the right to respond publicly with factual, non-confidential information about the transaction in order to correct the record. No private client data or confidential session content will be disclosed in any public response. Moonstruck Astrology further reserves the right to pursue legal remedies for defamation, tortious interference, or any other actionable harm resulting from knowingly false public statements made by a client or former client.
15. Communication and Feedback Policy
All complaints, concerns, feedback, and service-related inquiries must be directed to Moonstruck Astrology via email at carolannastrologer@gmail.com. Moonstruck Astrology commits to acknowledging all communications within 10 business days and to making a good-faith effort to resolve any concerns in a timely and professional manner. Clients are expected to communicate respectfully and in good faith. Moonstruck Astrology reserves the right to discontinue services to any client who engages in abusive, threatening, harassing, or defamatory communication.
16. Recording and Session Documentation
Clients may not record, screenshot, transcribe, or otherwise capture any live consultation, reading, or session conducted by Moonstruck Astrology without express written or verbal consent prior to the session. Any unauthorized recording of a session constitutes a material breach of these terms and may result in immediate termination of services, forfeiture of any remaining sessions or credits, and legal action. Clients may not share any recordings online without consent of Moonstruck Astrology.
17. Electronic Agreement and Acceptance
By completing a purchase, booking a consultation, subscribing to a membership, or accessing any paid or free content provided by Moonstruck Astrology, you acknowledge that you have read, understood, and agreed to these terms in full.
18. Confidentiality and Privacy
Moonstruck Astrology takes client privacy seriously. Personal information and consultation content will not be shared publicly or with third parties without express written consent. Anonymized testimonials, examples, or case studies may be used for educational purposes only with identifying details removed. Clients who wish to opt out of any anonymized use of their data may do so in writing at any time.
19. Intellectual Property and Liquidated Damages
All content, including but not limited to written reports, digital products, course materials, videos, social media posts, books, and educational curricula, is the intellectual property of Moonstruck Astrology and is protected under applicable copyright law. No content may be reproduced, distributed, resold, or shared without express written permission from the owner.
Any unauthorized reproduction, distribution, resale, or public sharing of Moonstruck Astrology’s proprietary content shall constitute a material breach of these terms. The client agrees that actual damages from intellectual property theft are difficult to quantify, and therefore agrees to pay liquidated damages of $300 per instance of unauthorized use, in addition to any actual damages, attorney’s fees, and legal costs incurred by Moonstruck Astrology in enforcing its intellectual property rights. Moonstruck Astrology reserves the right to pursue all available legal remedies, including injunctive relief, to prevent further unauthorized use.
20. Testimonials and Client Feedback
Moonstruck Astrology reserves the right to use anonymized client feedback and testimonials for promotional and educational purposes. No client’s full name or identifiable details will be shared publicly without explicit written permission. If a client does not wish for their anonymized feedback to be used, they may notify Moonstruck Astrology in writing.
21. Force Majeure
Moonstruck Astrology shall not be held liable for any delay or failure to perform services due to circumstances beyond its reasonable control, including but not limited to illness, injury, natural disasters, pandemics, government actions, internet or technology failures, platform outages, power failures, or acts of God. In the event of such circumstances, Moonstruck Astrology will make reasonable efforts to reschedule or deliver services as soon as practicable. Force majeure events do not entitle the client to a refund, though Moonstruck Astrology may offer rescheduling or credit at its sole discretion.
22. Gift Purchases and Third-Party Bookings
If a client purchases a service, reading, report, or digital product on behalf of another individual (a “gift recipient”), the purchaser acknowledges and agrees to these terms on behalf of both themselves and the gift recipient. The gift recipient’s dissatisfaction with any service received does not entitle the original purchaser to a refund, chargeback, or any other form of compensation. Moonstruck Astrologys obligation is to deliver the purchased service in accordance with its standard professional practices, and the subjective experience of the gift recipient is not a measure of service quality or completion. The purchaser assumes full responsibility for informing the gift recipient of the nature of the service being provided.
23. Governing Language
These terms are drafted and executed in the English language. The English-language version of this agreement shall be the sole authoritative version for all purposes, including interpretation, enforcement, and dispute resolution. In the event that these terms are translated into any other language, whether by the business, a third party, or an automated translation service, the English-language version shall prevail in the case of any inconsistency, ambiguity, or dispute arising from the translation.
24. Modification of Terms
Moonstruck Astrology reserves the right to update, modify, or revise these terms at any time. Continued use of services after any modification constitutes acceptance of the updated terms.
25. Age Requirement
By engaging with any services or content provided by Moonstruck Astrology, you confirm that you are at least 18 years of age. Services are not intended for minors, and Moonstruck Astrology does not knowingly collect personal information from individuals under the age of 18.
26. Severability
If any provision of this agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
27. Entire Agreement
These terms constitute the entire agreement between the client and Moonstruck Astrology with respect to the services provided and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written. No modification, amendment, or waiver of any provision of these terms shall be effective unless made in writing and signed by Moonstruck Astrology. The failure of Moonstruck Astrology to enforce any provision of these terms shall not constitute a waiver of its right to enforce that provision or any other provision in the future.