The Restaurant To-Do List
Check the activities which influence sales:
Vacuum the floor
Sweep the floor
Verify cash
Send out thank you cards to guests who visited yesterday
Personally thank a guest as they leave with a handshake
Check the temperatures of refrigeration
Monitor plates on the way to the dining room
Inventory critical food items
Check the status of sales vs. historical and vs. projected
Monitor what is being said via social media
Say something great via social media
Say thank you to a staff person
Give a random act of kindness to someone on the team
Give a random act of kindness to a guest
Verify the status of labor costs for the day
Verify the status of "up-selling" for the day
Verify hand washing is being done
Inspect restrooms personally
Talk on the phone to a consultant or advisor
Talk on the phone to an associate
Order products
Search online for new products, services, equipment or vendors
Learn and practice with new software or push button tech tools
Give special instructions to team member(s)
Role play with team member(s)
Role play with team member(s) with how to get a better connection with guest to the point of having contact information. (Such as address, email, Twitter, Facebook, LinkedIn, cell phone numbers, etc.)
Motivate guests to say something via online review sites. (While mentioning the name of the person who might have WoW'd them.)
Inspecting garbages to determine waste, customer happiness with products and staff training levels
Auditing guest checks to verify accuracy, trends and patterns, satisfaction, speed and guest expectations
Walk a guest out in the rain holding the umbrella
Walk a guest into the building when it rains holding an umbrella
Give out samples of brand new menu items to create smiles and hear feedback.
Look for and read the advertisements in the local newspaper with the question: "Who can be collaborated with?"
Review Jay Conrad Levinson's book "Guerrilla Marketing" with team members and possible options to apply today.
Help a guest celebrate something great to give a reason for a photo, email and/or greeting card
Thanks for sharing!
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