SmartPhone User's Survey Questionnaire
This questionnaire is design to provide feedback on consumer behaviour towards SmartPhones. Please fill in the following questionnaire if you are a "SmartPhone User". This questionnaire is ONLY for SmartPhone users. All your personal details would be kept confidential. To fill this form it will take approx. 10 min.
Name
*
Age group
*
Less than 18
18-25
26-35
35-45
45+
Gender
*
Male
Female
Email
*
Education
*
Non- Graduate
Graduate
Graduate & above
Profession
*
Student
Working Class
Self-employed
Other
Income
*
Below 3 lakhs
3 – 6 lakhs
6 – 8 lakhs
Above 8 lakhs
Unemployed
Currently you own:
*
Nokia
Sony Ericsson
Blackberry
Samsung
HTC
iPhone
Other
Smartphone Model No.
*
Purchased in Year
*
Please Select
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
Cost of your Smartphone at the time of purchase in Rs.
*
Below 7000
7000 - 12000
12000 - 18000
18000 - 25000
Above 25000
No. of hours a day you spend on Smartphone
*
Less than 1 hour
1-3 hours
4-6 hours
6-8 hours
8-10 hours
More than 10 hours
The service provider is
*
AirTel
Vodafone
Reliance
Idea
BSNL
MTNL
TATA Docomo
Aircel
Other
You are into
*
Pre-Paid
Post-Paid
Only for PREPAID user: Recharge card
Every 15 days
Every month
Every two months
Other
You average monthly mobile recharge / billing amount in Rs.
*
Less than 200
200 - 400
400 - 700
700 - 1000
1000 - 1500
1500 - 2000
2000 - 3000
Other
Source of information while making purchase decision of Smartphone
*
TV advertisements
Print ads
Gadget shows
Internet
Gadget magazines
Word of mouth
Newspapers
Social networking sites
Rate the following parameters of Smartphone that you consider while PURCHASING. (1: low and 5 : high)
*
1
2
3
4
5
Email
Multimedia
Application Market
Operating System
Camera
Storage
Battery Backup
Phone Design
Keypad
LCD/ Touch Screen
Radio Technology (eg.3G, Wi-fi)
Brand
Price
Rate the following parameters of your smartphone on basis of SATISFACTION. (1: low and 5 : high)
*
1
2
3
4
5
Email
Multimedia
Application Market
Operating System
Camera
Storage
Battery Backup
Phone Design
Keypad
LCD/ Touch Screen
Radio Technology (eg.3G, Wi-fi)
Brand
Price
Which of the following operating systems of Smartphones you are aware of:
*
Blackberry
Apple iPhone
Android
Symbian
Palm
Windows mobile
None (not aware)
Indicate the operating system of your Smartphone:
*
Blackberry
Apple iPhone
Android
Symbian
Palm
Windows Mobile
Don't know
Other
Are you "AWARE" about the following features of your SmartPhone?
*
Yes
No
Voice Calls
SMS/Texting
E-mail
Push Email
Web Browser
Operating System
Contact Management System
Calendar
Data Storage
Wi-Fi/ WLan
3G / EDGE
GPS
Office features
Social Networking Integration
Applications
Flash Camera
Gaming
Music compatibility
Do you "USE" the following features of your SmartPhone?
*
Yes
No
Voice Calls
SMS/Texting
E-mail
Push Email
Web Browser
Operating System
Contact Management System
Calendar
Data Storage
Wi-Fi/ WLan
3G / EDGE
GPS
Office features
Social Networking Integration
Applications
Flash Camera
Gaming
Music compatibility
Please rate the following features of your Smartphones on the basis of "IMPORTANCE" to you. (1:less Importantant and 5: highly Important)
*
1
2
3
4
5
Push Email
Web Browser
Operating System
Contact Management System
Calendar
Data Storage
Wi-Fi/ WLan
3G / EDGE
GPS
Office features
Social Networking Integration
Applications
Flash Camera
Gaming
Music compatibility
What kind of Smartphone applications do you use?
*
Free Applications
Paid Applications
From where do you download Applications?
*
iPhone App store
Android App store
Blackberry App world
Windows mobile marketplace
Nokia ovi store
Internet
Service Provioder (eg. Aircel)
Types of applications you use?
*
Games
Entertainment
Books
Travel
Utilities
Education
Lifestyle
Reference
Music
Sports
Navigation
Productivity
Business
News
Health & Fitness
Social Networking
Photography
Finance
Medical
Weather
How often you worried about security measures of smartphones?
*
Never
Few times
Sometimes
Often
Very often
How frequently do you change security settings?
*
Everyday
Once a week
Once a month
Never
Other
Which of the following security measures you take?
*
Third party solution ( e.g. Antivirus)
Encrypt data
Lock down Bluetooth, Wi-Fi in public places
Back up data
Apply software/firmware updates from phone vendor
Only download applications from reputable sources
Set a password on your phone
Please tick the appropriate option.
*
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Smartphone enhanced my Time planning.
After purchasing Smartphone I think I needed some of the additional features.
New technological properties increase my willingness to acquire new Smartphone.
I think, With 3G technology coming to India Smartphones will take over Cell phones.
I think, Android operating system will be most favourable for Smartphones in near future.
According to me, Smartphone is becoming status symbol.
I always make my bank transactions using Smartphone.
I kept my personal and confidential data in Smartphone.
Using Bluetooth & Wi-Fi in public places decrease the security level of Smartphones.
Future Smartphones should come with pre-loaded antivirus to prevent data-loss.
I think Smartphone is replacement for PC/ Laptop.
My Smartphone is total value for money product.
Overall I am satisfied with my Smartphone.
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