1.  All dogs must be dog-friendly and people-friendly. They must be non-aggressive and non-protective of food and toys. If we determine at any time that a dog’s behavior is aggressive, we reserve the right to dismiss him/her from daycare at our discretion.

2.  If your dog eliminates on the grounds outside of Buster & Lilly’s, please clean up and deposit in the appropriate receptacles.

3. All dogs must arrive and leave on a leash and wearing a flat, leather or nylon, quick-release collar with tags. Buster & Lilly’s personnel may remove the collar for safety reasons.

4.  All dogs must be in good health, spayed or neutered, physically sound and adequately protected from disease. Any dogs receiving a Bordatella Inter-nasal immunization may not come to Buster & Lilly’s for the following week and if symptomatic until all symptoms subside.

5.  All dogs must be relatively clean, brushed, and flea free.

1.  In consideration of being permitted to use the services and facilities of Buster & Lilly’s, I/we, the undersigned owner(s), hereby release, waive and discharge Buster & Lilly’s, its shareholders, staff, sub-contractors and volunteers from all liability for any and all loss or damage, and any claim or damages resulting there from, on account of injury, loss, damage, ailment or disease to my/our dog(s), even resulting in death, while my/our dog(s) is/are under the care of Buster & Lilly’s.

2.  I/we agree to indemnify Buster & Lilly’s, its shareholders, staff, sub-contractors and volunteers for any loss, liability, damage or cost they may incur due to my/our presence or the presence of my/our dog(s) in or upon Buster & Lilly’s premises and while my/our dog(s) is/are under the care of Buster & Lilly’s

3.  I/we hereby assume full responsibility for any harm or damage caused by my/our dog(s) while in or upon Buster & Lilly’s premises and while my/our dog(s) is/are under the care of Buster & Lilly’s. I/we further agree to indemnify Buster & Lilly’s, its shareholders, staff, sub-contractors and volunteers for any loss, liability, damage or cost they may incur due to any harm caused by my/our dog(s).

4.  I/we expressly agree that this release, waiver, and indemnity agreement is intended to be as broad and inclusive as permitted by the State of Oregon, and that if any portion thereof is held invalid, it is agreed that the balance shall, not withstanding, continue in full legal force and effect.

5.  I/we further understand and agree that in admitting my/our dog(s) to Buster & Lilly’s, the operators of Buster & Lilly’s have relied on my/our representation that my/our dog(s) is/are in good health and has/have not harmed or shown aggression or threatening behavior toward any person or any other dog.

6.  I/we further understand that any problem, including but not limited to injury and illness, that develops with my/our dog(s) will be treated as deemed best by the staff of Buster & Lilly’s, in their sole discretion, and that I/we assume full financial responsibility for any and all expenses involved, and that I/we hereby agree to indemnify Buster & Lilly’s, its shareholders, staff, sub-contractors and volunteers for any expenses incurred for such treatment.

7.  I/we understand that all fees are non-refundable for any reason.

8.  I/we have read and understand the attached Rules and Regulations and Cancellation Policy and agree to abide by them.

9.  I/we accept all the terms, conditions and statements of this Agreement and Release.

* Payment is expected at the time of service.   5% interest will be added to invoices over 30 days.  Invoices past 90 days will go to collections *

Sleepovers at Buster & Lilly’s are designed to relieve the stress, which normally accompanies the separation of our furry family members from their non-furry counter parts.

After breakfast each morning, guests join their friends and our staff for a day of fun and frolic in our play areas. Our fantastic staff provides activity and attention to meet the demands of each guest. Some enjoy playing all-day while others would prefer to be carried or cuddled. We gladly accommodate all of our guests’ special needs. Our goal is for the activity of the day to lead to a relaxed sleepy guest at night.

Our guests enjoy dinner at approximately 4:00 pm and then have several more hours to socialize and get ready for a good nights sleep. We have created a sleeping environment that has all of the comforts of home. Each guest has a perfectly pup-sized private kennel with a nice cozy raised bed & blanket.

All of our kennels are furnished with blankets to relax on and raised Kuranda beds for a rejuvenating night’s sleep. Please, tell us if you would like us to remove any furnishings from your dog’s room. We recommend that if your dog has not been left for the night in a confined space such as your bathroom or utility room, or if he/she has never been boarded before that you experiment a little before his/her first experience with us. You are also welcome to bring bedding, however, if it is destroyed by your dog it will be bagged and returned to you in that condition.  ***

We require that all guests come with enough food for their entire stay, so that we can keep them on the diet which they are accustomed to and avoid any intestinal upset. We recommend that you bring special treats, chewies, toys, and anything else that you would like in their kennel to make their stay more enjoyable. Please, make sure these are all items that you feel comfortable with your furry family member having when left unsupervised in his/her room.

Missed Meal:

If your dog refuses to eat more than 2 consecutive meals Buster & Lilly’s may begin to add chicken broth, cottage cheese, canned food and other food items to entice him/her. Please, note if there are any foods your dog may not eat.

Stomach Upset:

If your dog vomits several times and/or begins to have chronic diarrhea Buster & Lilly’s will take him/her off of his/her regular diet and feed rice and cottage until the upset ceases. Please, note if there is any reason we should not do this.

To avoid digestive issues, guests must bring their own food from home. It is recommended that at least two extra meals are packed just in case.

Illness:

If your dog becomes ill during his/her stay at Buster & Lilly’s, we will make every attempt to reach you. However, this may not be possible. If Buster & Lilly’s takes your dog to the veterinarian there will be a $25.00 trip charge and a charge of $5.00 per hour in addition to all veterinary fees. Buster & Lilly’s will take your dog to the veterinarian of our choice.

Drop-Off and Pick-Up:

Dogs may be dropped-off between 9:00 a.m. & 5:00 p.m. Monday-Sunday.

Any dog that is not picked up by 7:00 p.m. will be boarded at the standard sleepover rate. If there is no space available owners will be responsible for any and all fees that apply.

FLEA POLICY:

If live fleas are discovered, your pet will immediately be given a dose of CapStar. Within 24 hours, a dose of Frontline will also be administered at a cost of $20.

 

• We do not offer same day boarding services.   For the safety and comfort of your dog, we want them to get acclimated to the environment, staff and other dogs.  Therefore, we do require a few visits to the daycare prior to boarding. 
• Although we are closed for daycare on Sundays, we are still staffed and all dogs are in the social daycare environment
• ​For reservations that fall in high-volume times such as Spring Break, Thanksgiving & Christmas, we require a $50 deposit for NEW CLIENTS only and have a two-night minimum for all reservations.
• ​Less than 24hr Notice Cancellation will result in a $25 non-refundable deposit in order to make another reservation.
• No-Call No-Shows will result in a $50 non-refundable deposit in order to make another reservation

 

*** Comfort items like beds, blankets and toys are allowed. However, it is highly recommended that all bedding items be capable of fitting in a standard size washing machine. We are not responsible for damaged bedding. Do not bring anything you would not normally leave alone with your pet. Toys should possess minimal choking hazards. Please bring only toys, chews and treats that are appropriate for independent use. Ropes and rawhide toys/chews will not be given for safety reasons.