Surgi's Heating and Air Conditioning - Service Evaluation
Please assist Surgi's in improving our Service Department by filling out the form below.
Service Type
Equipment Repair
Preventive Maintenance
Serviceman
Please choose the best answer for each question.
Rows
Strongly Disagree
Disagree
Agree
Strongly Agree
Not Applicable
Office Staff:
Was our office staff helpful and courteous?
Were your questions answered satisfactorily?
Serviceman:
Arrived at the estimated time
Introduced himself and was courteous and attentive
Treated my home with care and respect
Spent the time to clearly understand my problem
Explained that there was a fixed cost that covered the trip and diagnosis
Thoroughly inspected my system inside and out
Presented me with a list of potential problems and the cost of each repair that I could approve before the repair was made
Performed the repair in a professional and timely manner
Answered all of my questions concerning my system(s)
Offered a 15% discount on repairs if I enrolled in Surgi's Gold Star Service plan
Left a completely filled out invoice stating the nature of the problem, the recommended repairs and the repairs actually made
In The Future:
I would request this serviceman for future repairs
I would recommend Surgi's to my friends and neighbors
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Area Code
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Date of Service
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