Please visit http://t.uber.com/apply

After clicking the link, please do the following:

1) Select your vehicle and driver type (i.e. UberBLACK, UberTAXI, uberX)

2) Fill out the application

3) We will then send you an email with next steps!

If you would like to learn more about how Uber works, please watch the below video. Thanks!

Thanks for your interest in partnering with Uber in Chicago. Here's what you need:

UberBLACK/UberSUV (City of Chicago): City of Chicago Chauffeur’s license, vehicle hard card, and vehicle you are going to drive. Please bring pictures of the exterior (each side with license plate visible) and interior of your car (front, back, dashboard)

UberBlack and SUV (Suburbs): Driver’s License, MVR (Motor Vehicle Registration), MPEA emblem, vehicle registration, vehicle insurance, and vehicle you are going to drive. Please bring pictures of the exterior (each side with license plate visible) and interior of your car (front, back, dashboard). Suburban drivers are also are required to complete a background check.

uberX: Partners must be 21 years of age or old, Illinois driver's license, Illinois state registration for your vehicle, proof of insurance with your name on policy.

uberTAXI (City of Chicago): Chauffeur's license and driver's license

uberTAXI (Evanston): Evanston Chauffeur's license, driver's license, Evanston city sticker, and MPEA permit

uberX is an option for drivers to drive their own personal 4dr vehicle (2004 or newer) to pick up riders who use the Uber application. We accept most vehicles 2004 and newer with 4 doors. We do not accept Lincoln Towncars, Ford Crown Victorias, or Mercury Grand Marquis’.

Here is a link to apply: www.uber.com/uberx

More info can be found here: www.uberxchicago.com

In order to qualify, you need:

- Illinois Drivers License 

- Personal Insurance for the vehicle 

- Illinois Registration 

- To be at least 21 years old

NOTE:
If you are already an UberBlack or uberTAXI partner, you'll need to create a new partner account using a different email address. Please visit http://partners.uber.com/ to signup. 

uberX:

We accept most vehicles 2004 and newer with 4 doors. We do not accept Lincoln Towncars, Ford Crown Victorias, or Mercury Grand Marquis’. When you visit partners.uber.com most accepted vehicles will be listed on the "vehicles" page. The car must be registered in Illinois, with your name on the insurance policy.

You are expected to take responsibility for maintaining the condition of your vehicle. It should be free of noticeable physical damage; large bumper stickers and decals; clean inside and out; and free of smells. A vehicle that has been a taxi needs to have it's decals, meter, and dome light removed.

UberBlack/SUV: 

Eligible Vehicles

Remember all vehicles should be 2009 or newer, have a black exterior and interior, and have livery (LY) plates. It is your responsibility to ensure proper licensing.

Sedans

Audi A8, A8L, Q5, Q5 Hybrid, Q7
BMW 7 Series, X5, Active Hybrid 5
Cadillac DTS, XTS
Hyundai Equus
Infiniti M35H, M37, M60
Lexus LS 460, LS600
Lincoln MKT, MKS, MKX
Mercedes-Benz E-Class, S-Class
Tesla Model S

SUVs
Cadillac Escalade
Chevrolet Suburban
Chevrolet Tahoe / Tahoe Hybrid
Ford Expedition / EL
GMC Yukon XL/Denali/Hybrid
Infiniti QX56
Lincoln Navigator
Mercedes-Benz GL-Class

UberBlack

You do not need to own a car to be a driver on the Uber system. Uber requires that every partner on the system is legally able to drive their assigned vehicle, whether the driver owns the car or not.

Uber does not provide cars for partners. Many partners and limo companies will lease their cars and are often looking for new quality drivers.

uberX

You do not need to be listed on the title or registration, but you do need to be able to provide proof of valid registration. Your name needs to be listed on the insurance policy for that vehicle as well.

Thanks for signing up to Partner with Uber! Please see below for next steps after applying:

1. Log in to your account on partners.uber.com using the Username and Password created when you signed up.

2. Add your vehicle

3. Upload your documents

4. We will then CONTACT YOU when we get the results of your background check.

Once we CONTACT YOU, you can be activated in one of two ways:

A. Come into the office on Tuesday, Wednesday or Friday between 1-5pm so we can assist you. Our offices are located at 300 N. Elizabeth in the West Loop. Only partners who have finished virtual onboarding at t.ubner.com/learn will be activated during these hours.

B. If you cannot make it to the office, please visit t.uber.com/uberxchiphoneshipping and we can arrange to ship you your phone.

Thanks again!

If you have not submitted your background check yet, please head to t.uber.com/ChiBGC - this form takes less than five minutes to complete and we will reach out to you with next steps.

If you have submitted your background check, we receive most background check results in 4-5 days, but occasionally they take up to 10 days to complete, so your patience is appreciated.

If your background check results come back satisfactory, WE WILL REACH OUT TO YOU via email to inform you of next steps to get activated! 

At Uber, we choose to Partner with top Drivers that have clean background checks. A background check can be disqualified for the following reasons:

1) Multiple moving violations

2) Criminal Record

3) Less than 1 Year of Licensing

This list is not all-inclusive and potential Drivers can be disqualified for other reasons not noted.

For the most up-to-date insurance news, please visit the two below blogs!

http://t.uber.com/insurance

http://blog.uber.com/uberXridesharinginsurance

Surge pricing is Uber's system to raise prices when demand for cars increases. When it's active, Surge Pricing will automatically respond to high rider demand by increasing prices in 25% intervals.

Why Does Uber Raise Prices?

There are two big reasons Uber uses Surge Pricing.

1. Increased Efficiency

At some point while using Uber, you'll see that high demand can hurt your efficiency as a driver. During periods of high demand your requests could come from 10 minutes, 15 minutes, or even 20 minutes away. These long requests are a bad experience for both you and the rider.

By raising prices for even just a few minutes, Uber surge Pricing lowers demand enough to restore efficiency and maximize rider and driver happiness.

2. Increased Supply

During major events, such as holidays or concerts, surge pricing ensures that you and other drivers receive a significant increase in earnings. This encourages more drivers to be available during the busiest periods, when riders need you most.

How do I Handle Surge Pricing

Simply drive as normal. When things are very busy, you will see your fares are higher. Check for emails and text messages from the Chicago Uber team to stay updated when Surge Pricing will be used for weekend nights or major events.

Important: Your client will see and confirm the increased price before they can request a car. Every rider already knows when the price will be higher, so you shouldn't need to tell them. To prevent confusion, please avoid quoting fares on busy nights because your quote may be different than the surged price.

Please note that documents will show as "Pending" until Uber has an opportunity to review them. No additional action is required at that time.

How to Upload Docs

Due to the small size of our team, we cannot handle documents on a walk-in basis. If you are having trouble getting your documents uploaded on partners.uber.com, please email them to chicagodocs@uber.com.

To access the Uber online training videos, please CLICK HERE see below!

Thanks!

Please note that a Vehicle will show as "Pending" until Uber has an opportunity to review them. Please email us at partnerschicago@uber.com if your vehicle has been pending for more than 24 hours.

How to add a vehicle via partners.uber.com

Due to the small size of our team, we cannot handle vehicle additions on a walk-in basis. If you are having trouble adding your vehicle on partners.uber.com, please email the documents and a few pictures of your vehicle to chicagodocs@uber.com.

uberX and UberBlack

Please email partnerschicago@uber.com your new registration (uberX) or vehicle hard card (UberBlack) to change plate numbers.

uberTAXI

As of 10/15/2013, all referrals must be done via the UberDriver application. You can refer friends by pressing the blue button on the bottom of the offline screen in the UberDriver app. You’ll need their name and email/phone number. Referral incentives are automatically added to the miscellaneous payment section of your invoice once your referrals completes the required number of trips.

Please note that partners that have already created a partner account cannot be referred. Here is a quick link that will show you how to refer another driver: http://t.uber.com/driverreferral

Thanks for partnering with Uber and please let us know if you have other questions!

In order to process the cleaning fee in a timely manner and determine if we can charge the Rider appropriately, please provide the following:

1. Trip ID #

2. Provide picture proof of the mess

3. Provide a receipt of cleaning costs incurred (if you have one)

4. Describe what happened in detail

Uber's cancellation policy states : Riders may be charged a cancellation fee if they cancel more than 5 minutes (10 minutes for BLACK/SUV) after their driver has accepted a trip.

However, a client will not be charged a cancellation fee if:

- If they cancel within 5 minutes (10 minutes for BLACK/SUV)

- If it is their first cancellation ever (they will instead receive an email notice with our cancellation policy for future reference)

- If the driver does not arrive on location in a reasonable amount of time

- If the driver chooses "Do not charge client" or "Other" from the cancellation menu

Important: If a client asks you to cancel the trip, simply select "Client Requested Cancel" from the cancellation menu and you will be paid a cancellation fee if one applies.

Have a question about a specific trip? Please fill out the required information below.

We suggest that drivers wait for users for at least 5 minutes after arriving at the trip starting point. After the 5 minute free waiting period, a user can ask a driver to continue waiting. After the user have given you permission, you may hit "begin trip" and the user will start to get charged for the fare. Otherwise, hit cancel in the top left-hand corner to go back on duty. As long as it has been more than 5 minutes and is not the customer's first cancellation, you will be paid the $5 cancellation fee.

Star ratings are way for riders to provide feedback and one of the metrics we can use to ensure the quality of our partners.  Due to US privacy laws, partners cannot view specific rider’s trip ratings and vice versa riders will never be able to view your specific rating of them. Cancelled trips do not count toward your rating.  

You have access to your aggregate rating over time on your dashboard. Your rating is an average of (up to) your last 500 trips, with a sample set this large your rating gives an accurate representation of the happiness your riders have with your service.

The most common reason riders complain is when their driver takes an inefficient route.  When riders don’t have a preferred route, they appreciate when the driver puts their destination address into their GPS before beginning the trip. Increasing your knowledge of the city’s streets and main attractions will help riders appreciate your service.

Pro tips for 5-stars: Riders appreciate it when you are friendly (smile a lot), put their destination into the GPS before hitting begin trip, have a clean vehicle, and provide water in your vehicle. Thanks!

For more tips on how to be a 5 star rated driver, please visit http://video.uber.com/5-stars/

There is no tip with uberX or UberBlack. The Uber experience means not having to reach for a wallet at the end of a ride. As a result, we message to riders that tipping is not required - we never want riders to feel obligated to pay extra at the end of Uber trips. If a rider offers a tip, please remind that them that tipping is not necessary with Uber. New riders may not know that there is no tip with Uber and could feel cheated if they later learn that tipping was not required. However, if the rider still insists, you can accept the tip.

Surge pricing is Uber's system to raise prices when demand for cars increases. When it's active, Surge Pricing will automatically respond to high rider demand by increasing prices in 25% intervals.

Why Does Uber Raise Prices?

There are two big reasons Uber uses Surge Pricing.

1. Increased Efficiency

At some point while using Uber, you'll see that high demand can hurt your efficiency as a driver. During periods of high demand your requests could come from 10 minutes, 15 minutes, or even 20 minutes away. These long requests are a bad experience for both you and the rider.

By raising prices for even just a few minutes, Uber surge Pricing lowers demand enough to restore efficiency and maximize rider and driver happiness.

2. Increased Supply

During major events, such as holidays or concerts, surge pricing ensures that you and other drivers receive a significant increase in earnings. This encourages more drivers to be available during the busiest periods, when riders need you most.

How do I Handle Surge Pricing

Simply drive as normal. When things are very busy, you will see your fares are higher. Check for emails and text messages from the Chicago Uber team to stay updated when Surge Pricing will be used for weekend nights or major events.

Important: Your client will see and confirm the increased price before they can request a car. Every rider already knows when the price will be higher, so you shouldn't need to tell them. To prevent confusion, please avoid quoting fares on busy nights because your quote may be different than the surged price.

I was Driving in a Surge area but did not get Surge Pricing

The surge zone shows POTENTIAL surge. The surge multiplier tied to specific trips is shown in the bottom right corner when the request comes through.

You should never feel pressured to take more passengers than you can legally seat in your vehicle.

If this happens, politely let your clients know that someone else in the group will have to request another Uber for the extra passengers.

When will I get Paid

Uber calculates payments on a weekly cycle that starts Monday at 4AM to the following Monday at 3:59AM. Payments will be deposited on Thursday.

On Mondays, your Uber Partner statements are posted to partners.uber.com for your review under the Invoices section.  There you will be able to review each trip to see how much driver revenue you have made from the trip including tolls. Riders are billed tolls upfront and partners are reimbursed tolls in full the following week. You can log in using your Uber Driver username and password. Payments are then processed Wednesday evening and in your bank account Thursday morning.  

For a quick reminder on how to access your invoices, please use this link: http://t.uber.com/GetInvoice 

I Still haven't Gotten Paid

Please visit http://vault.uber.com to ensure your bank account information is updated. After your payment information is updated, we will attempt to resubmit payment within 3 business days.

How are trip costs calculated? How much do I get paid?

When will I get Paid

Uber calculates payments on a weekly cycle that starts Monday at 4AM to the following Monday at 3:59AM. Payments will be deposited on Thursday.

On Mondays, your Uber Partner statements are posted to http://partners.uber.com for your review under the Invoices section.  There you will be able to review each trip to see how much driver revenue you have made from the trip including tolls. Riders are billed tolls upfront and partners are reimbursed tolls in full the following week. You can log in using your Uber Driver username and password. Payments are then processed Wednesday evening and in your bank account Thursday morning.  

For a quick reminder on how to access your invoices, please use this link: http://t.uber.com/GetInvoice 

I Still haven't Gotten Paid

Please visit http://vault.uber.com to ensure your bank account information is updated. After your payment information is updated, we will attempt to resubmit payment within 3 business days.

How are trip costs calculated? How much do I get paid?

When will I get Paid

Uber calculates payments on a daily cycle that starts and ends each day at 4:00am. Payments will be deposited 3 business days after you complete a trip. 

Example:

Trips completed at 6:00pm on Monday will be deposited on Thursday

Trips completed at 3:30am on Tuesday will be deposited on Thursday

Trips completed at 5:00am on Tuesday will be deposited on Friday

Daily Payment Schedule:

Monday trips are paid on Thursday

Tuesday trips are paid on Friday

Wednesday trips are paid the following Monday

Thursday trips are paid the following Tuesday

Friday / Saturday / Sunday trips are paid on Wednesday

For a quick reminder on how to access your invoices, please use this link: http://t.uber.com/GetInvoice

I Still haven't Gotten Paid

Please visit http://vault.uber.com to ensure your bank account information is updated. After your payment information is updated, we will attempt to resubmit payment within 3 business days.

How are trip costs calculated? How much do I get paid?

This happens most often when the phone has been accidentally muted.

1) Make sure that the volume toggle on the left-hand side of the phone is in the "up" position. If you see red / orange, that means the phone's sound has been disabled. The toggle is found right above the "+" sign on the left side of the iPhone. If that toggle is already in the "up" position, try pushing it down and up multiple times as that often fixes the problem.

2) If you plug the phone directly into a USB port in your vehicle, it can deactivate the sound. Use the cigarette-lighter charger we provided to get the beep back.

Pro tip:

If you find the beeping to be too loud or too quiet, you can use + and - buttons to adjust the volume of the dispatch alert while in the UberDriver app.

Sometimes the charging cables will go bad, so try getting a new cable first. They are very cheap and found in almost all electronics and convenience stores. If you have tried another cable and charger option and your phone still won't charge, swing by during office hours. Please note that our office is now located at 300 N Elizabeth. Our office hours are Tuesday, Wednesday or Friday from 1pm-5pm.

Password Reset

http://t.uber.com/password

Network Issues

1) Turn on & off airplane mode: Head to settings in the phone --- press the toggle button next to 'Airplane Mode' to turn on --- press the toggle button again next to 'Airplane Mode' to turn off. This will reset your network settings.

2) Try a hard reset: Please hold down the power button and home button for 15 seconds until the apple logo appears. Once the logo appears, it may take up to 60 seconds for the phone to restart. 

If either of these methods do not solve your issue, please come into the office on Tuesday, Wednesday or Friday between 1-5pm so we can assist you. Our offices are located at 300 N. Elizabeth in the West Loop.

Please fill out your information at the following link: http://vault.uber.com.

Note: Your routing and bank account numbers can be found on a check. Use the electronic or ACH R/T number if given a choice.

Click here to reset your password: http://t.uber.com/password

Forgot Username:

Just use your email address instead of your username to log in!

If needed, you can find your username later by logging into http://partners.uber.com under "Contact Info" --> "Uber Account Information"

We are very sorry to hear you either misplaced your phone or it was stolen. If you ever lose your Uber phone, please stop by the office for a replacement. The cost to replace a lost or stolen device is $200. If you ever find your lost or stolen device, we will be happy to refund the $200 charge.

Are you an UberBLACK SUV or uberXL partner and more than 4 passengers rode in your vehicle during a recent trip? If so, please see below.

Uber waives the first UberSUV/uberXL upcharge fee for a rider's first occurence in order to ensure they do not have a bad experience in their early interactions with our product. With that being said, we then send the rider an email about our UberSUV/uberXL Upcharge policy and the rider is then charged for all future occurences.

Would you like for us to review your trip? If so, please fill out the below information!

Having difficulty logging into your account? Please follow the below instructions:

1) Turn on your device

2) Press the Uber App at the bottom of your screen

3) Enter your email address where it says username & your password where it says password

4) If you forgot your password please visit https://partners.uber.com/forgot-password/ to reset your password.

5) Once logged in, please press "Select a Vehicle"

6) Select your vehicle

7) Hit "Go-Online" and start driving!

Remember to enter your bank account information at vault.uber.com before driving!