ABA Service User Consultation

ABA is committed to delivering the best possible service to our members. To ensure we are doing this we would like to hear your thoughts and opinions on what we are doing well and how we could improve. We will also use the results of this consultation to feedback to our funders. Your contribution in this consultation is very much appreciated.

Which services do you use at ABA?

How did you find out about ABA?

On a scale of 1-10 (1 being poor, 10 being excellent) can you tell us how much you benefit from ABA's service?

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My benefit from ABA's service

If you have benefitted from ABA’s service can you explain how?

How has ABA made a difference to your life?

What do you think works well at ABA?

What could be done better?

Is there anything else you would like to see in place at ABA?

Do you get what you want from ABA? If not, can you explain what doesn’t fulfil your wants?

Would you like to be more involved in ABA – through, for example, helping to plan the service or volunteering? If yes, please explain

Which other services do you use?

ABA’s aims are listed below. Please tell us on a scale of 1 – 10 (1 being poor, 10 being excellent) how much you believe we have fulfilled these aims:

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To provide and deliver services that are flexible, accessible and promote choice and independence
To provide multi-cultural services that takes account of an individual's background
To reduce stigma within communities and overcome the barriers that affect people with visual impairments
To reduce social isolation and improve health and wellbeing of an individual
To raise awareness of issues that affect people with visual impairment
To support carers and families to provide information, advice and access for people with disabilities

Do you feel the staff have helped you since you have been accessing services at ABA?

Were the staff able to help you with any concerns or problems?

Do you feel the staff’s support was timely?

Did the staff give you enough information?

• Do you have any other comments or feedback on ABA?