Printer Toner or Paper Needed
See directions in the Student Manual (Paper and Toner)
Printer Paper Jam
If the jam is visible and you can easily remove it without pulling hard at the paper, please do so. Otherwise, follow the directions in the Student Manual (Service Calls) and then complete the Printer Problems: Report to Library Staff box, below.
Printer Service Maintenance Message
Follow the directions in the Student Manual (Service Calls) and then complete the Printer Problems: Report to Library Staff box, below.
Copier Toner or Paper Needed
Copier Paper Jam
The copier will provide directions for removing the jam. If you are unable to remove the jam by following the directions, place a service call per the directions in the Student Manual (Service Calls) and then complete the Copier Problems: Report to Library Staff box, below.
Copier Service Call Message
See directions in the Student Manual (Service Calls) and then complete the Copier Problems: Report to Library Staff box, below.
Scanner Troubleshooting
Lexis Printer Troubleshooting
Sierra Troubleshooting
If Sierra is frozen, try restarting the computer. If it still doesn't work after a computer restart, follow the Student Manual procedure on "Checking Out Materials When Sierra is Down".
If Sierra won't start or continues to freeze after you restart the machine, please complete the Sierra Problem - Report to Library Staff
Troubleshooting Staff Printers
HP 4015x OR HP 4100 Paper or Toner Issues
HP 4015x OR HP 4100 Other Problems
Samsung Paper
Samsung Toner or Service Maintenance Message
Building Problems: Assess the Problem then Report to Facilities or Public Safety
If the problem is not an emergency, call Nate(x4531) and clearly describe the location and problem. If it occurs in the evening or on a weekend when full-time staff is not available, report this information in the Building Problems: Report to Library Staff box.
If the problem needs to be urgently addressed, such as someone locked out of a study room or if a sink is overflowing, then contact Public Safety's non-emergency number(x3611)
If the problem is an emergency, something that may injure a person or if a patron is locked/stuck in a room or elevator, call Public Safety (x3333).