This web site is owned and operated by Property Wealth Partners and will be referred to as "PWP", "We", "our" and "us" in this Privacy Policy.
PWP takes the privacy of those that visit or submit information to our web site seriously. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.
We need to collect personal information about you to assist you with an enquiry you make on our website. This privacy statement tells you how we collect your information, what we use the information for and who we share the information with. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.
How information is collected from you.
We will collect your information from you directly whenever we can, like from a form you complete on our website. We may verify that information from sources referred to in that form.
How information is collected from other sources.
Sometimes we will collect information about you from other sources as the Privacy Act 1988 permits. We will do this only if it’s reasonably necessary to do so, for example, where:
- we collect information from referral partners who have referred us to you arising from services we can provide to you;
- we can’t get hold of you and we rely on public information to update your contact details; or
- we exchange information with your legal or financial advisers or other representatives.
How your information may be used.
We may use your information for purposes including:
- giving you information about a product or service;
- processing your request for a product or service;
- administering the product or service we provide you, which includes answering your requests and dealing with your complaints;
- identifying you;
- telling you about other products or services we make available and that may be of interest to you, unless you tell us not to;
- allowing us to run our business efficiently and perform general administrative tasks;
- preventing or investigating any fraud or crime or any suspected fraud or crime;
- as required by law, regulation or codes binding us; and
- any purpose for which you have given your consent.
You can let us know at any time if you no longer wish to receive direct marketing offers from us. We will process your request as soon as practicable.
What happens if you don’t provide information.
If you don’t provide your information to us, it may not be possible to:
- provide you with the product or service you want;
- verify your identity or protect against fraud; or
- let you know about other products or services that might be suitable for your financial needs.
Sharing Your Information We may use and share your information with other organisations for any purpose described above.
Sharing within the Group.
PWP may belong to a larger group of companies collectively called the "Group". We may share your personal information with other Group members to supply the services you request or to provide product and service information relating to your request.
Sharing with your representatives and referees.
We may share your information with:
- your representative or any person acting on your behalf (for example, lawyers, settlement agents, accountants, mortgage brokers, or real estate agents); and
- your referees, like your employer, to confirm details about you.
Sharing with third parties.
We may share your information with third parties outside of the Group in relation to services we provide to you. Those third parties may include:
- those involved in providing, managing or administering the product or service we provide to you;
- companies or persons that may be able to assist with your enquiry;
- authorised representatives of PWP;
- fraud reporting agencies (including organisations that assist with fraud investigations and organisations established to identify, investigate and/or prevent any fraud, suspected fraud, crime, suspected crime, or misconduct of a serious nature);
- government or regulatory bodies (including ASIC and the Australian Tax Office) as required or authorised by law (in some instances these bodies may share it with relevant foreign authorities);
- our accountants, auditors or lawyers and other external advisers;
- organisations that maintain, review and develop our business systems, procedures and technology infrastructure, including testing or upgrading our computer systems; • any joint venture partners that conduct business with us;
- organisations involved in a corporate re-organisation or transfer of Group assets or business;
- organisations that assist with our product planning, research and development;
- mailing houses and telemarketing agencies who assist us to communicate with you;
- other organisations involved in our normal business practices, including our agents and contractors; and
- where you’ve given your consent.
Sharing outside of Australia.
We are not likely to disclose your information to organisations overseas. However, we may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. We do endeavor to ensure that satisfactory security is in place for any provider of such services.
Accessing and correcting your Information.
You can ask us to access and seek to correct information we hold about you, by contacting us.
Complaints.
If you have a complaint against us about a privacy issue, please contact us.
Information about other people.
If you give information to us about another person (like your spouse) in relation to the services we provide, you will let that other person know that -
- we have collected their information to provide those services or for any other purpose set out in this privacy notice;
- we may exchange this information with other organisations set out in this privacy notice;
- we handle their personal information in the way set out in our Privacy Policy and this privacy notice and they can:
- access or request a copy of that privacy policy or this privacy notice; or
- access the information we hold about that other person, by contacting us; and
- we may not be able to provide those services to you unless we obtain their information.
Are "Cookies" used on the website?
"Cookies" are small pieces of information that are placed on a web user's hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the PWP site if you do so.
How is personally identifiable information safeguarded?
PWP utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, encryption, and passwords to protect electronic information.
Links to other web sites.
PWP's web site may contain links to other internet web sites. PWP neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-PWP web sites.
How to opt out of correspondence.
Based on the information a user has provided, PWP may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.