• Dear BEEuser,

    This interactive troubleshooting has been designed to help you solve any issue that may arise with your BEE printer.

    We will be improving it continuously, so that eventually you will not need to request our support. However, in those situations where the troubleshooting does not solve the issue, you’ll be asked to submit a report form with all the relevant information. And we will do our best to provide you with a prompt response.

    Thank you.

    NOTE: optimized for the most recent web browsers.

  • Please choose the printer:*
  • Does your printer switch on now?*

  • You can verify on this link: https://www.java.com/verify

  • Is a Beta version of BEESOFT being used?*

  • Should a Beta version of BEESOFT be in use, some issues may arise, in which case we’d be very grateful for feedback via:customer_service@beeverycreative.com

    The latest stable non-Beta version of BEESOFT can always be installed, which should solve any issue. Please find it here:https://beeverycreative.com/beesoft/

    Should you have any more questions, just let us know. Thank you!

  • Please see if BEESOFT detects the printer (BEETHEFIRST is ready)*

  • The following image is an example when BEESOFT detects the printer correctly
     

  • Please follow these steps in the following order:

        1. Disconnect the USB cable and switch off the printer

        2. Switch the printer back on and reconnect the USB cable

        3. Run BEESOFT

  • Did it work?*

  • Since the last procedure didn’t work, please follow these steps in the following order:

        1. Disconnect the USB cable and switch off the printer

        2. Restart your computer

        3. Switch the printer back on and run BEESOFT

        4. Reconnect the USB cable

  • Did it work?*

  • Since the last procedure didn’t worked, please follow these steps in the following order:

        1. Disconnect the USB cable and switch off the printer

        2. Uninstall BEESOFT and install it again

        3. Restart your computer

        4. Switch the printer back on and reconnect the USB cable

        5. Run BEESOFT

  • Did it work?*
  • Please see if filament is being loaded through feeder tube*

  • Is there filament stuck in the extruder’s cogs (please see the following image)?*

  • Has filament come out of the extruder?*

  • Please download the BEE.stl file here.

    Here is preview of the BEE.stl 3D model:


  • Does the issue persist?*
  • Has filament come out of the extruder?*

  • Please download the BEE.stl file here.

    Here is preview of the BEE.stl 3D model:


  • Does the issue persist?*

  • Has filament come out of the extruder?*

  • Please download the BEE.stl file here.

    Here is preview of the BEE.stl 3D model:


  • Does the issue persist?*

  • Has filament come out of the extruder?*

  • Please download the BEE.stl file here.

    Here is preview of the BEE.stl 3D model:


  • Does the issue persist?*

  • Should whatever you’ve printed not correspond to what was expected, please browse through the modelling guidelines for 3D printing - they may help find a solution. You may also inspect your model for errors and automatically correct them with tools such as MeshMixer.

    Please describe your problem further and attach the 3D model in question in STL format.

  • Please indicate the type of issue:*

  • In case the blower is not working (see the following image), run the filament loading wizard, wait for printing and check if there’s air being pushed out of the blower by using a small piece of paper with around 5cm x 0.5 cm (2 in. x o0.2 in.). Be careful not to touch the extruder.

  • Is the small piece of paper moving or not moving at all?*

  • Access the filament loading wizard in BEESOFT and wait until the temperature tops out. Next, get a strand of PLA around 10 cm (4 in.) long and press it to the extruder nozzle.

  • Does the PLA melt?*
  • Does the issue persist?*

  • We are glad your issue has been solved. Should you have any questions, just let us know.

    Thank you!

  • Dear BEEuser,

    We are sorry to hear you are experiencing a problem with your BEE printer and that the troubleshooting did not solve the issue…

    Forms are boring, but this one exists to help you. Please fill it in as completely as possible, so that we can identify what is happening and provide a prompt solution.

    All relevant images and videos, as well as a detailed explanation of the issue will be key to improve the quality of our response.

    Thank you.

  •  - -
  • Upload a File
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  • Does your 3D printer have an external power source? *
  • Is the power source light on?*
  • Is your 3D printer logo light on?*
  • Are there sounds that suggest the printer is functioning?*
  • Upload a File
    Cancelof

  • The following image is an example of the BEESOFT folder you are looking for

  • Have you used filament other than that recommended by BEEVERYCREATIVE?*
  • Has any attempt to unmount the extruder in order to unblock it has been made?*

  • Please fill in the form and let us know the issue you are experiencing with your printer.

  • Upload a File
    Cancelof
  • Please choose the BEETHEFIRST series:*
  • Please choose the type of issue:*

  • Dear BEEuser,

    Since helloBEEprusa is a DIY 3D printer kit, most of the technical issues arise from one’s inappropriate assembly, configuration and use. Therefore, technical support is given through:

    • BEEVERYCREATIVE’s Forum (www.beeverycreative.com/forum) where our tech support team and helloBEEprusa users share their experiences, knowledge and solutions;
    • a 6 month warranty that guaranties the replacement of defective manufactured parts; BEEVERYCREATIVE may request  the return of this part in order to improve future developments.
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