Number Porting Request

WHEN TO USE THIS FORM: 1. You have an existing phone or fax number service with another telecommunications provider and wish to transfer that number to Webvault to receive inbound calls on your eligible Webvault voice service.

Need Help with this Form?Call 1300 139 927 (Option #1) Email: support@webvault.com.auWeb: www.webvault.com.au

End Customer Information

Registered Company or Business Name:*

These are the customer account details as listed on the current telephone providers account for the service numbers that you wish to transfer.

ABN/ACN*

Authorised Contact*

Local Numbers Services to be Ported

If your current telecommunications provider is not in the list of wholesale carriers, then you must FIRST obtain the wholesale porting number and wholesale carrier name from your existing provider. If you are currently renting the service numbers from a carrier in the list (eg. Telstra/Optus), then you can specify your customer account number with that carrier as the Wholesale Porting Number.

Local Numbers (Including Area Code)

Wholesale Porting Number

Wholesale Carrier

NOTE: If you have more than one wholesale porting number for your services, please specify the details in the additional information section on the last page of this form. You can also attach a copy of your current telephone service providers bill so that we can verify your information.

LNP Checklist - (If the Below Items are not checked, the port will not be successful)*

The above service numbers and their phone lines (if applicable) are CURRENTLY ACTIVE and have NOT been cancelled.The above service numbers (if applicable) are not in rotary with other numbers. I have cancelled all "Line Hunt/Call Circulate" features on the above numbers.The above service numbers (if applicable) do NOT share a telephone line with an ADSL internet service. I have cancelled any ADSL services attached to the above numbers.

LNP Service Address

Local Number Portability regulations require a street address at which these service numbers will be used for emergency services.

Street Address

Suburb

Postcode

State

1300/1800 National Number Services to be Ported

If your current telecommunications provider is not in the list of wholesale carriers, then you must FIRST obtain the wholesale porting number and wholesale carrier name from your existing provider. If you are currently renting the service numbers from a carrier in the list (Eg. Telstra/Optus), then you can specify your customer account number with that carrier as the Wholesale Porting Number.

Wholesale Porting Number / Account Number

Wholesale Carrier

Service Number 1

Local Number Answer Point

Service Number 2

Local Number Answer Point

NOTE: A one-time porting fee of $50 (plus GST) applies to each 1300/1800 national service listed on this form.

NOTE: If you have more than two service numbers or have multiple wholesale porting numbers for your services, please specify the details in the additional information section on the last page of this form. You can also attach a copy of your current telephone service providers bill so that we can verify your information.

Preferred Service Cut-Over Day/Time

Please select one or more Days*

Please select one or more times frames*

8AM-10AM GMT+8 / AWST9AM-12PM GMT+8 / AWST12PM-2PM GMT+8 / AWST

NOTE: Service cut-over bookings are only available on Monday-Friday, 8AM-2PM GMT+8 / AWST and exclude public holidays. Webvault does NOT guarantee we can book a cut-over at the time you would prefer.

Billing Information

NOTE: You must have an existing Webvault account with an active voice service in order to apply for number portability.

If my porting application is successful, please bill my number services to the following Webvault account.

Company/Business Name*

Name of Authorised Account Contact*

Webvault Account #*

Account Type*

Terms & Conditions By submitting this porting application you understand and agree to the following terms: 1. Webvault provides no guarantee that it can port your telephone number from your current service provider. The authority to reject or accept a port depends on your current service provider and their wholesale carrier.2. Webvault provides no guarantee that your telephone number can be transferred withing any specified time frame. The minimum time-frame to obtain a cut-over booking is usually 2-3 weeks.3. Service cut-over times may only be booked between 8AM-2PM ( GMT+8 AWST ) on Monday to Friday, excluding public holidays.4. If a porting request is rejected this application must be resubmitted with the correct information, or only once the service problem preventing the port has been corrected.5. Porting a telephone number to Webvault from another carrier will normally result in loss of any associated services attached to that number with with your existing carrier (eg. Voicemail, PSTN Phone Line).6. Local Number Portability (LNP) does NOT guarantee you can keep your telephone number if you move to a different geographical location.7. Porting your telephone number can involve a brief outage of the service number at the time of the cut-over. Webvault is NOT responsible for any missed calls resulting from the cut-over or porting process. Porting of your telephone numbers is entirely at your own risk.8. A one-time transfer fee of $50 (plus GST) applies to the porting of each national 13/1300/1800 service number listed on this application.9. Webvault reserves the right to charge a monthly recurring rental fee for each number listed on this application.10. Cancellation by the customer of a number porting request less than three (3) hours before the scheduled cut-over time may cause a Short Notice Return fee of up to $2,500 (plus GST) to be charged to the customer.

Confirmation of Agreement*

I have read and agree to the above terms and conditions.

Porting Application Authorisation (SELECT ONE ONLY)*

I am the account holder of the above listed telephone numbers and hereby authorise the request to port the listed services to Webvault.I am a duly authorised agent for the current lessee of the above listed telephone numbers and hereby authorise the request to port the listed services to Webvault.

Name of Authorised Signatory*

Phone Number*

Email Address*

Digital Signature*

Date of Authorisation*

Date

Additional Information

Please specify any additional information that might be relevant in processing this application (EG): 1. Identify any fax numbers listed on this application. 2. If you have additional service numbers that could not fit in the above fields, please list them below along with their wholesale carrier account porting numbers. 3. If available, please attach below a copy of your current bill from your existing telephone service provider. This document can assist us in verifying the accuracy of your information.

Attached Current Service Providers Telephone Bill

Select File