COMPLIANCE QUESTIONNAIRE
SERCO COMPANY PROFILE
Serco makes a difference to the lives of millions of people around the world. Our customers are national and local governments and leading companies. We have more than 50 years' experience of helping them to achieve their goals. Our service ethos means that our customers come back to us again and again. These long-term relationships help us to meet their changing needs and do what we do best.
VENDOR DETAILS
COMPANY PROFILE
Trading name
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Company Name
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Sponsor Name
Type of Ownership
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Company Website
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P.O Box
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Company Street Address
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Post box
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City
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Country
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Company Brochure
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Company Organisational Structure
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Annual Report
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Financial Report
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VENDOR DETAILS
KEY DECISION MAKERS
KEY DECISION MAKERS DETAILS
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COMMERCIAL - LICENCES AND INSURANCES
DEPARTMENT KEY DECISION MAKER DETAILS
Licenses and Insurances details - Please provide the following:
Trade License Certificate
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Employers Liability Certificate
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Workers Compensation Certificate
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Public Liability Certificate
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All Risks Certificate
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Professional Indemnity Certificate
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Motor Vehicle Insurance Certificate
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Any other license
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GOVERNACE AND ETHICS
In this section we want learn more about the values that sustain your culture, ethics and business principles, and the corporate governance processes that ensure you deliver your principles in practice. We at Serco and all it's entities see our Ethical principles are one of our core values, we want to ensure we engage a supply chain with similar values.
DEPARTMENT KEY DECISION MAKER DETAILS
Ethics - Management Accountability and History
Ethics - Management Conduct
Ethics Management System Compliance
Ethics Management System Elements - Please indicate what types of requirements are covered in your audit process of ethics practices.
Ethics Management System Elements - To which of the following external groups does your company communicate information about its ethics performance, practices and expectations?
Ethical Business Practices
Ethics - Employee training
Ethics - Non-Discrimination Management Conduct - Are job applicants NOT required to provide the following information:
Ethics - Non-Discrimination Policy & Procedures
Chamber of Commerce Certificate
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Ethical Policy
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Ethics Awards Certificates
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QUALITY MANAGEMENT SYSTEMS
Our reputation and capability to grow our business depends on our ability to provide products and services that are of a consistent, reliable and high quality, meeting or exceeding our customers' needs and achieving customer satisfaction. Embedded within the delivery of our services and products is a commitment to quality and continuous improvement. This increases our probability of enhancing customer satisfaction and the satisfaction of other interested parties. It gives the Company and its customers the confidence that the provision of services and products will be delivered effectively and consistently to the standards required. The implementation of a quality management system enables the company to analyse customer requirements, define processes that contribute to the achievement of a product or service that is acceptable to the customer and keep those processes under control.
DEPARTMENT KEY DECISION MAKER DETAILS
Quality - Management Accountability and History
Quality - Management Conduct
Quality Management System Compliance
Quality Management System Elements - Please indicate what types of requirements are covered in your audit process of Quality practices.
Quality Management System Elements - To which of the following external groups does your company communicate information about its Quality performance, practices and expectations?
Quality - Employee training
Quality Management Certificate
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Quality Management Policy
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HEALTH AND SAFETY
Our aspiration is "zero harm" to the world around us. We employ more than 100,000 people globally; our business process outsourcing (BPO) division serves customers in Europe, Asia, America, and Australia; our air-traffic controllers handle about six million aircraft movements each year; and around the world we support highly complex services. Wherever they work, our employees adhere to our health and safety procedures.
DEPARTMENT KEY DECISION MAKER DETAILS
Health and Safety - Management Accountability and History
Health and Safety - Management Conduct
Health and Safety Management System Compliance
Health and Safety Management System Elements - Please indicate what types of requirements are covered in your audit process of Health and Safety practices.
Health and Safety Management System Elements - To which of the following external groups does your company communicate information about its Health and Safety performance, practices and expectations?
Health and Safety - Employee training
Health and Safety Policies & Procedures - Please select Yes for those Principles below that are included in the scope of your Health and Safety Policy or supporting Rules and Procedures:
Health and Safety Management System
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Health and Safety Awards Certificates
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LABOR
Without qualified, motivated and inspired employees, we would not be able to make a success of our business. At the heart of our approach is our People Strategy. Its designed to ensure we continue to have the people and expertise we need to face todays challenges and those ahead of us. It recognises that a good business depends on good people and we expect this from all of our Procurement Partners
DEPARTMENT KEY DECISION MAKER DETAILS
Labor - Management Accountability and History
Labor - Management Conduct
Labor Management System Compliance
Labor Management System Elements - Please indicate what types of requirements are covered in your audit process of Health and Safety practices.
Labor Management System Elements - To which of the following external groups does your company communicate information about its Labor performance, practices and expectations?
Labor Laws - Employee training
Labor - Non discrimination Management Conduct - For each item below, please confirm if it is included in the scope of your labor policy or supporting rules and procedures:
Labor - Humane Treatment - Disciplinary measures
Labor Policy
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Labor Awards Certificates
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SOCIAL
Serco is passionate about service, particularly the provision of public services. Taxpayers want them to be efficient and effective; governments know they can often be improved. Consistently delivering this improvement, in many different fields, has made us one of the world’s largest outsourcing businesses. We operate across a wide range of markets, focusing on the public sector and selected commercial customers. Our vision is to be the leading service company in our chosen markets worldwide. Working in partnership with customers and staff we aim to transform the quality and efficiency of service delivery by creating an environment where decisions are made quickly, bureaucracy is reduced and continual improvement is normal practice. Wherever we operate, we want to be seen as the partner of choice for national and local governments – and as a company that’s attractive to employees, investors and local communities.
DEPARTMENT KEY DECISION MAKER DETAILS
Social - Management Accountability and History
Social - Management Conduct
Social Management System Compliance
Social Management System Elements - Please indicate what types of requirements are covered in your audit process of Social practices.
Social Management System Elements - To which of the following external groups does your company communicate information about its Social Performance, Practices and Expectations?
Social Laws - Employee training
Social Policy & Procedures - Please select one for each of the following items
Social - Does your company comply with Legislation regarding Working Hours and Conditions
Social - Employees wages and Contract conditions - Please select one for each of the following items
Social - Employment laws - Please enter the legal minimum ages of employment for workers in the country/province/region where your company is located to perform
Social - Employee Wages and Benefits - Confirm which of the following items are included in your companies wage calculation?
Does your company allow / provide any of the following;
What is the average number of persons per 10 square meters in a dormitory?
Social Policy
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Social Awards Certificates
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ENVIRONMENTAL
Serco is committed to responsible stewardship of the environment, wherever we operate and specifically where our activities have the potential to adversely affect the environment. We aim to identify and reduce our environmental impacts, by minimising the use of energy and other resources and by reflecting our principles of sustainable development in all our activities. Our policy and guiding principles on environmental issues are embedded in our business through our management systems.
DEPARTMENT KEY DECISION MAKER DETAILS
Environmental - Management Accountability and History
Environmental - Management Conduct
Environmental Management System Compliance
Environmental Management System Elements - Please indicate what types of requirements are covered in your audit process of Environmental practices.
Environmental Management System Elements - To which of the following external groups does your company communicate information about its Environmental performance, practices and expectations?
Environmental Laws - Employee training
Environmental Policy & Procedures - Please mark Yes for those principles below that are included in the scope of your Environmental policy or supporting rules and procedures:
Environmental Management System
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Environmental Awards Certificates
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BUSINESS CONTINUITY
Business Continuity Management is a strategic, integrated, business discipline encompassing the tactical capability of the organisation to plan for and respond to unplanned disruptions, in order to continue operating at an acceptable pre-defined level. Our Business Continuity and Crisis Management objectives are to: 1, Understand the business continuity risk profile of our contracts, services and operations 2, Establish recovery priorities 3, Document Crisis Management, Business Continuity and Incident Management actions required 4, Comply with applicable external requirements, meeting and exceeding the expectations of our regulators and customers 5, Build a culture that actively encourages business continuity awareness, builds resilience from the outset and ensures we cooperate with our partners with whom we share responsibilities, premises or activities
DEPARTMENT KEY DECISION MAKER DETAILS
Business Continuity - Management Accountability and History
Business Continuity - Management Conduct
Business Continuity System Compliance
Business Continuity System Elements - Please indicate what types of requirements are covered in your audit process of Business Continuity practices.
Business Continuity System Elements - To which of the following external groups does your company communicate information about its Business Continuity performance, practices and expectations?
Business Continuity - Employee training
Business Continuity Plan
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Business Continuity Awards Certificates
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EMERGENCY PREPAREDNESS
As community-minded professionals, many from military backgrounds, Serco’s disaster preparedness experts are acutely aware of the public anxieties regarding unforseen Emergencies. Serco are leading efforts to build public confidence in the authorities’ ability to handle various catastrophes, manmade or otherwise.
DEPARTMENT KEY DECISION MAKER DETAILS
Emergency Preparedness - Management Accountability and History
Emergency Preparedness - Management Conduct
Emergency Preparedness System Compliance
Emergency Preparedness System Elements - Please indicate what types of requirements are covered in your audit process of Emergency Preparedness practices.
Emergency Preparedness System Elements - To which of the following external groups does your company communicate information about its Emergency Preparedness performance, practices and expectations?
Emergency Preparedness - Employee training
Emergency Preparedness - Do your company operations involve any of the following processes or activities?
Emergency Preparedness - Does your company provide any of the following;
Please indicate whether your emergency programme includes these elements:
Does your company have or provide any of the following;
Please indicate if your company has any of the following firefighting aids are available for immediate use?
During the last 5 Years has any of the following occurred within your company
Does the potential exist for workers in your company to be exposed to any of the following while at work?
Emergency Response Plan/s
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Emergency Preparedness / Response Awards Certificates
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WASTE AND AIRBORNE EMISSIONS
We aspire to "zero harm" for our people and our customers and the world around us. Across our business, Serco aims to have a minimal impact on the environment. Our environmental policy is driven by the desire to do what's right - for the world we live in, for our reputation as a business, and because it makes economic sense to find ways to reduce our energy consumption and environmental impact. Managing our ecological footprint is good for business and good for the planet.
DEPARTMENT KEY DECISION MAKER DETAILS
Please indicate if your company has the following
Please indicate what type of waste water is generated in your company
Which of the following methods are used to control airborne emissions at your company?
Please indicate which of the methods below are used to manage the Waste water:
Does your company generate Regulated quantities of airborne emissions from its operations that require permitting and/or reporting to authorities?
Yes
No
If “Yes”, which of the following types of emissions are generated?
Does your company generate a programme and/or procedures for management of airborne emissions, including monitoring, characterisation, control, and treatment?
Yes
No
Please indicate if your company has / provides the following;
Please indicate what points do you integrate controlled material requirements into your operations?
During the last 12 months, has your companies products been rejected by the buyer or banned from any market as a result of the use of controlled materials?
Yes
No
Waste / Airborne Emissions Policy
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Waste / Airborne Emissions Awards Certificates
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