MOD Report
Stastics
Room Statistics
Time
In House
Arrivals
Departures
Occ Rooms
Occ %
Sat AM
Sat PM
Sun AM
Sun PM
Incidents/Guest Concerns
Incident #1
Click to edit
Guest Name
Room #
Valet ticket#
Description
Resolution taken
Follow up needed with Guest?
Incident #2
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Guest Name
Room #
Valet ticket#
Description
Resolution taken
Follow up needed with Guest?
Incident #3
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Guest Name
Room #
Valet ticket#
Description
Resolution taken
Follow up needed with Guest?
Comp Set Visits
Hotel #1
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Hotel Name
Atmosphere
Groups in house
Additional Comments
Hotel #2
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Hotel Name
Atmosphere
Groups in house
Additional Comments
Hotel #3
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Hotel Name
Atmosphere
Groups in house
Additional Comments
Hotel Inspection
Provide picture of any items in need of attention.
Room Inspection #1
Room Inspection #2
Room Inspection #3
Restaurant - Dinner
What time did you dine?
1
2
3
4
5
6
7
8
9
10
11
12
:
Hour
00
10
20
30
40
50
Minutes
AM
PM
AM/PM Option
Server Name:
Manager/Supervisor on Duty?
Greeting / Beverage Service
Yes
No
Greeted within 2 minutes
Offered Beverage
Attempted to upsell drinks
Informed of Soup of the day
Informed of Specials
Correct drinks served
Served ladies or host first
Menu Knowledge, Order Taking, & Delivery
Yes
No
Passed (missed less than 2 menu questions)
Server asked about menu specifics (temp, sides, etc.)
Attempted to upsell meal items/appetizers
Wrote order down
Repeated order back
Answered questions confidently
Special requests correct
Offered further assistance
Table Maintenance
Yes
No
Table Check back; 2 mins or 2 bites
Drinks refilled before 1/3 empty
Areas around table cleared
Unused items removed
Appropriate mise in place
Correct items served
Check presented promptly when requested
Any additional notes?
Restaurant - Breakfast
What time did you dine?
1
2
3
4
5
6
7
8
9
10
11
12
:
Hour
00
10
20
30
40
50
Minutes
AM
PM
AM/PM Option
Server Name:
Manager/Supervisor on Duty?
Greeting / Beverage Service
Yes
No
Greeted within 2 minutes
Offered Beverage
Attempted to upsell drinks
Informed of Specials
Correct drinks served
Served ladies or host first
Menu Knowledge, Order Taking, & Delivery
Yes
No
Passed (missed less than 2 menu questions)
Server asked about menu specifics (temp, sides, etc.)
Attempted to upsell meal items/appetizers
Wrote order down
Repeated order back
Answered questions confidently
Special requests correct
Offered further assistance
Table Maintenance
Yes
No
Table Check back; 2 mins or 2 bites
Drinks refilled before 1/3 empty
Areas around table cleared
Unused items removed
Appropriate mise in place
Correct items served
Check presented promptly when requested
Any additional notes?
Additional Comments
Anything we should know?
eSign & Submit
Manager Name
*
Submit
Should be Empty: