1. Knowledge/Skill Set: completion of required trainings, independent problem solving, utilizing resources
2. Quality Work: LOCSIs, PCISPs, Case Notes, Emails
3. Attitude: agency and team meetings, consumer meetings
4. Productivity and Efficiency: timely submission of work
5. Reliability and Dependability: email responsiveness, phone calls, and requests
6. Collaboration and Teamwork: global thinking
7. Communication: professional and responsiveness
8. Leadership: ability to motivate and facilitate