Workplace Services

Welcome - What can we do for you?
I want to report a fault...
I want to order / get support...
I want to ask a question or give feedback...
Please note: you may also scan the QR-code in the room/on the machine for easier reporting.
Additional information than can help us solve the problem:
Out of paper to refill the printer withOut of toner (please do not report low toner)Other
Lighting out of orderHeating problemsVentilation problemsBroken or missing furnitureDoor or key problemsOther
My access card is not workingI have lost my access cardCard reader out of orderI need to terminate my accessI need to prolong or have additional accessOther
Card reader nr*
See example below
Additional description (optional)
Prolonging or applying for additional access

Prolongation or application for additional access is done in BARS by your supervisor.
Cleaning
Cleaning service at Volvo Cars is a functional service based on quality levels. Hence, cleaning frequencies will differ between rooms, buildings and periods depending on current cleaning needs.
QR-CODES------------------------------------------------------------
General information QR-codes

To easen the way of fault reporting, QR-codes are used in most buildings. It is decided that QR-codes shall be placed in the following areas:

Conference rooms, pentry, coffee machines, water machines, sanitary areas, office supplies, office areas and some working stations.
Fault report a QR-code

Please try to scan the QR-code again to be sure your camera was not directed in a wrong angle. If the QR-code still doesen't work, please add a picture of the entire QR-code form and submit.
Add file/picture:*

Upload a File

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How to use and scan QR-codes

Use your smart phone and scan the QR-code with a QR-reader.

Examples of QR-readers for iOS:
- Coor's app (high security): Coor Service App
- Ad-financed app: QR-reader by TapMedia
QR-reader for Android:
- Ad-financed app: QR-reader by Scan.Inc
More information on how the QR-codes is shown in the video clip below: SmartResponse by Coor
IT-related faults/problems

Please report all IT related faults in Service Now or call +4631591000
Post-it & notepadsPensOffice accessoriesEnvelopesFolders & dividersCopy paperWhiteboard eraser
Batteries
Post-it & notepads
Folders & dividers
Pens
Office asseories
Envelopes
Copy paper
Please describe what is missing
Special order of office supplies
If you want to order material from this list:

KOPIERINGSPAPPER A3 80G OHÅLAT
KOPIERINGSPAPPER A4 80G OHÅLAT
KULSPETSPENNA BLÅ
STIFTPENNA VOLVO 0,7MM
BLYERTSSTIFT 0.7 HB
DOKUMENTTEJP 19 MM
TEJPHÅLLARE
KOLLEGIEBLOCK A4 STAPLES 80 BL LINJERAT
KOLLEGIEBLOCK A4 STAPLES 80 BL. RUTIGT
SPIRALBLOCK A7 10ST/FP
BLÄDDERBLOCK 60 X 85 CM 5ST/FP
SPIRALKLADD 147X297MM 70G 100 blad linj
PENNA ÖVERSTRYK BLÅ 5ST/FP
PENNA ÖVERSTRYK GRÖN 5ST/FP
PENNA ÖVERSTRYK ROSA 5ST/FP
PENNA ÖVERSTRYK GUL 5ST/FP
GEM 32 MM   100ST/FP
GEM 50 MM 100ST/FP
GEMKOPP
HÄFTAPPARAT HALVSTAPEL
HÄFTKLAMMER 26/6
KLAMMERBORTTAGARE
HÅLSLAG
WHITEBOARDMARKER BLÅ 10ST/FP
WHITEBOARDMARKER GRÖN 10ST/FP
WHITEBOARDMARKER RÖD 10ST/FP
WHITEBOARDMARKER SVART 10ST/FP
WHITEBOARDTORKARE
WHITEBOARDTORKARE REFILL
AKTMAPP CEXP PP A4 TRANSPARENT 100ST/FP
PLASTFICKA POLYETEN A4 100ST/FP
ÅTERVINNINGSKARTONG
PAPPERSKORG
BREVKORG STAPLES SVART
RADERGUMMI 30/FP
PÄRM JOPA KVIST A4 HALVRYGG VOLVO
PÄRM JOPA KVIST A4 HELRYGG VOLVO
PAPPERSREGISTER A4 1-12
PAPPERSREGISTER A4 1-31
PAPPERSREGISTER A4 A-Ö
POST-IT NOTISBLOCK 76-76 MM 12ST/FP
POST-IT NOTISBLOCK 76-127 MM 12ST/FP
BATTERI LR3 GP 24A-S2 1.5 VOLT AAA
BATTERI LR6 GP 15A-S2 1.5 VOLT   AA
BATTERI LR14 GP 14A-S2 1.5 VOLT
BATTERI LR20 GP 13A-S2 1.5 VOLT
SAX UNIVERSAL 210MM
GUMMIBANDSMAPP A-4 SVART
GUMMIBAND NR 38 150x3,0 mm
KARTNÅLAR RUNDA BLÅ
KONTORSLINJAL 30 CM
LIMSTIFT
KINABOK A4 80 BL. LINJERAT 5ST/FP
KINABOK A5 80 BL. LINJERAT 10ST/FP
MUSMATTA
FÖNSTERKUVERT C5 V2 VOLVO-PV
KUVERT C4 VOLVO-PV
CAPTURA KUVERT
TRANSPORTSEDEL 100ST/FP

Contact NARSERV at: NARSERV@volvocars.com.
Order Taxi

Please enter your request below and we will send you a taxi as soon as possible or at the requested time.
Place (reception)*
Time*
Number of persons*
Special requirements
MOVING SERVICES--------------------------------------------
Moving Services

Please use the following link to make your request

Workplace Services - Workplace Services (service-now.com)
Moving services

Please be aware that only authorized persons may place a move request. For information regarding routines for moving services, please contact your facility coordinator or admin assistant. If unsure who this person is, please contact your manager.

Enter your request below. It will be handled by Global Facility Management Volvo Car Group.
Region*
Building (VCT)*
Small move (1-10 persons)Large move (> 10 persons)Move of furniture or equipmentRemoval of furniture or equipmentReturn of IT equipmentReturn of moving boxesA new, or move of, network socket
This request requires that removal can be performed without refurbishment or layout changes. If not so, please choose the Large move instead.
Number of people to move?*
Move from room?*
Move to room?*
Desired moving date?*

MonthDayYear
Date
Please describe your moving request as clearly as possible in the field below. You will then be contacted by Global Facility Management Volvo Car Group for further assistance and information.
If you have furniture/equipment you wish to have removed, it is the quality and condition of the furniture/equipment that determine if it will be stored or disposed.
Order details (moving services):
Add file/picture:

Upload a File

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IT-related faults/problems

Please report all IT related faults in Service Now or call +4631591000
Access-related faults/problems

Please report all faults related to Access in Service Now
FURNITURE REQUEST----------------------------------------
Furniture Request

Please use the following link to make your request

Workplace Services - Workplace Services (service-now.com)
Furniture request

Please be aware that only authorized persons may place a furniture request. For information regarding routines for furnitures, please contact your facility coordinator or admin assistant. If unsure who this person is, please contact your manager.

Enter your request below. It will be handled by Global Facility Management Volvo Car Group.
Region*
Building (VCT)*
Standard chair/office chairSpecial office chairChange of furniture (table etc.)Increase amount of furniture (tables, chairs etc.)
Please be aware that office chairs as standard shall be replaced by a better used chair from the furniture storage. This according to Volvo Cars policy.
Please get in contact with your company health service (företagshälsovård) for advise and support regarding ordering a special office chair. Click here for contact details.
Please describe what you would like to change, and why, in the order details below. You will then be contacted by Global Facility Management Volvo Car Group for further assistance.
Please describe what type of furniture you would like more of, and why, in the order details below. You will then be contacted by Global Facility Management Volvo Car Group for further assistance.
Order details (furniture):
LAYOUT--------------------------------------------------
Layout Request

Please use the following link to make your request

Workplace Services - Workplace Services (service-now.com)
Layout services

Please be aware that only authorized persons may place a layout request. For information regarding routines for space and layout services, please contact your facility coordinator or admin assistant. If unsure who this person is, please contact your manager.

Please describe your layout request as clearly as possible in the field below. You will then be contacted by Global Facility Management Volvo Car Group.
Region*
Building (VCT)*
Order details (layout services):
Waste Management

Please note that SVS manage waste in production. Link to SVS here
Guarding services

Please enter your request below. It will be handled by Global Facility Management Volvo Car Group.

Please note that request must be sent in at least three days in advance.
Please use the following link to make your request

Workplace Services - Workplace Services (service-now.com)
Billing information:
Cost center*
Account*
Invoice reference*
Guarding information:
Date*
Time*
Location*
Guarding Service / Instructions*
Contact / client (name)*
Phone*
ARCHIVE-------------------------------------------------------------
Please use the following link to make your request

Workplace Services - Workplace Services (service-now.com)
Welcome to Archive Services, how may we help you?

For information regarding archiving routines, please click here
For information regarding GIS, please click here

For more information or question please contact : nicklas.olsson@volvocars.com
I would like to
Quantity of small boxes
Quantity of large boxes
CDSID*
Box ID*
Internal address*
COFFE MACHINE------------------------------------
To fault report a coffee or water machine please follow the instructions placed on the machine or scan the QR code.
Request for new, or move of existing, coffee or water machine

Please enter your request below. It will be handled by Global Facility Management Volvo Car Group.
Move of coffee or water machineRequest for new coffee or water machine
Machine number*
8-digitsfound on the side of the machine
Desired location*
How many people on the department would like a machine?
New desired location
YesNo
Make sure that the door to the machine would be able to be opened
YesNo
YesNo
YesNo
YesNo
Order details (coffee or water machines):
WASTE MANAGMENT(ORDER)---------------------------------
Waste management

Welcome to Waste Management request. Here you can order outplacement of waste bins and containers, or emptying of already outplaced waste bins and containers.

If you are unsure of the choices below, please describe your request in the field Order details (Waste Management). Your request will be handled by Global Facility Management Volvo Car Group.

If you want to report a fault, for example a waste bin is full and has not been emptied, please use the Waste icon under “I want to report a fault” instead.

For support with waste in production, please contact SVS here.
Outplacement of waste bins, pallets, containers etcEmptying of waste bins, pallets, containers etcOther request related to waste

Desired date

MonthDayYear
Date
Order details (Waste Management):
AV support

Please submit all AV related requests in Service now(e.g New equipement, Move or installation of AV equipement, Envoy support)
New AV equipmentMove or installation of AV equipmentBook AV equipmentEnvoy supportOther
ProjectorProjector screenMonitor screenVideo Conference equipmentSpeakers
ProjectorProjector screenMonitor screenSpeakersOther
Booking request shall be done with at least one weeks notice. Desired date to rent equipment*

MonthDayYear
Date
Desired time to rent equipment*

:HourMinutes
Building & Room for installation
Building & Room where equipment shall be removed from
Building & Room where equipment shall be placed*
Engineering Projects

Please use the following link to make your request related to Engineering Projects

Workplace Services - Workplace Services (service-now.com)
Access

Here you can get Help with access requests.

Please describe your needs or wishes as clearly as possible. Your request is sent to Facility Management Gothenburg for preparation and resource planning. Resource planning is scheduled each Monday and you will then be contacted within 3 days by the assigned Project Manager/ Real Estate Manager.
Hot Works

Please order support related to hot works here FM GOT: Fire Protection/Brandskydd information
Please use the following link to make your request

Workplace Services - Workplace Services (service-now.com)
Order request area:
WhiteboardOther boards or paintingsShelvesWagonsOther
Information will be updated in soon due to change of Resturant Vendors
Catering

Information will be updated in soon due to change of Resturant Vendors

Balansen
Phone: +4631595430

Höjden
Phone: +46105595098

Paletten
Phone: +4631594950

Träffpunkten
Phone: +4631593291

Varianten
Phone: +46105596546

You are also most welcome to visit the Restaurant to place your order.
My distribution center is not correctI can not set a substituteI will end my employment at Volvo CarsI can not find my letter/parcelOther
Please try the following before sending a request!

Username = your email address

If you have forgotten your password you can easily request a new at smartflow.coor.com . Choose "Forgotten password", enter your email address and you will recive a new password from smartflow@coor.com.

You can change your password at smartflow.coor.com . Choose "Click here to change password". The new password must consist of at least seven characters with at least one non-alphanumeric i.e. *, -, _, or).

If you tried to log in more than 3 times the system will lock your account, please complete and submit the form and we will unlock your account.

If this information was not useful, please fill out the form and we will help you!
I will end my employment at Volvo Cars

Please inform us on a substitute that can receive your mail after you have left the company.
I can not find my letter and/or parcel

If you collect your letter the same day you have received the notification the letter is to be found in the drawer marked "Todays Mail" in the distribution center. Letters are in numerical order (se tag no on your notification) and the higest number are closest to you.

Parcels can be found on top of or beside the distribution center.

If you can not find your letter or parcel check that it has not already been collected by a helpful colleague.

If this information was not useful, please fill out the form and we will help you!
Please specify your problem/question concerning SmartFlow
Distribution center*
Department (number)*
Email to the person you want to set as substitute*
Tag no (see notification)*
Your email (required)*
example@example.com
QUESTION------------------------------------------------------------
Please type your question
FEEDBACK------------------------------------------------------------
Please type your feedback
Information

Please check at Volvo Cars FM's homepage for information FAQs and other information regarding the services provided.

EMEA/East FM homepage

VCT/West FM Homepage
Property related faults/problems (e.g. broken toilet, tap, sink, lightning, door lock, ventilation etc)

Please report any faults related to property under the Property icon.
Order details:
Order details (Additional services):
Order details (Engineering Project):
Where is the fault/problem:
Building*
Area & Building*
Area Calculation
SNOW
KeepRoom
Out of hygiene supplies (toilet paper, soap etc.)Cleaning neededLighting out of orderSink out of orderToilet out of orderDoor/lock out of orderOther
Projector/TV/Screen not workingMissing/broken HDMI cablesWhiteboard markers missingBroken or missing furnitureCleaning neededOther
Projector/TV/Screen not workingMissing/broken HDMI cablesWhiteboard markers missingBroken or missing furnitureLighting out of orderHeating problemsVentilation problemsCleaning neededOther
Please use the following link to make your fault report

Workplace Services - Workplace Services (service-now.com)
Please describe the issues/requirements regarding waste management:
Out of toilet paperOut of paper towelsOut of handsoapCleaning neededOther
Please specify the problem with the furniture:
Please specify the problem related to cleaning
Floor*
Room*
Room/Zone*
Printer ID*
Look for label on printer
Where is the fault/problem:*
In what building is the fault/problem*
Order details fault report property Lindholmen
Building
Order details fault report property Polestar
Order details fault report property Volvo Bil (Building TU)
Order details fault report property Building DA, DB, DCV, PA
Order details fault report property Next Step
Continue to fault reporting
Continue to fault reporting
Add file/picture:

Upload a File

Cancelof
Your email*
Used for feedback and possible follow-up questions
Phone Number
Format: (000) 000-0000.
Phone Number*
Format: (000) 000-0000.
Map over distribution points & information regarding SmartFlow
SmartFlow - the way to recive mail and parcel

You will be notified via email when you have received a letter or parcel (goods handling parcels are exclude and handled as today). All letters and parcels are accompanied by a label with a unique number and in the notification you will find your letter/parcel number. You pick up your letters/parcels in one of the 14 distribution centers available at Torslanda.

Q&A

Please select the area for which you would like to see all frequently asked questions and corresponding answers
Mail handling (SmartFlow)CleaningFood & Catering
Q&A - Mail handling

Parcel
Xxxxx

REK
Xxxxx

DHL
Xxxxx
Back to start
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Should be Empty:

Rows	Amount
Waste bin office paper (190 l)
Waste bin office paper (370 l)
Waste bin confidential paper (190 l)
Waste bin confidential paper (370 l)
Waste bin corrugated paper (wellpapp 660 l)
Pallet or container cablage (elkablage)
Waste bin electronical waste (660 l)
Waste bin combustible waste incl plastics (brännbart 660 l)
Pallet or container for scrap waste (skrot/metall)

	Utdelningsställe	Kommentar
1	VAK	Personnel Entrance Inside the speedgates at HBBV
2	VAK HC	In the corridor outside of HCBVS
3	PVS	Behind the reception
4	PVE	Entrance To the right of the reception area, towards PVSV
5	PV2B	Outside the entrance to PV2B office, by the elevator
6	PV	Restaurtang Outside of the Hive Restaurant
7	PVD	By the entrance from PV area
8	SAA	Entrance In the printer roo´m on the first floor
9	RBV2	By the elevator on Rsecond floor
10	RAS	Outside of the restaurant
11	PVÖS	Kiosk Outside of the kiosk
12	PVH4	By the entrance doors to the office area coming from the reception
13	PVH5	By the entrance doors to the office area coming from the reception
14	PVÖL	Office area
15	VCI	Personnel Entrance By the personal entrance
16	TA34	In the corridor on the second floor
17	TB24	In the corridor on the second floor
18	TC16	In the corridor on the second floor
19	TC13	In the corridor on the second floor
20	TV/ÄT	Below staircase to TVK3
21	TB4	Paletten Opposite the entrance to Paletten Restaurant

QR-CODES------------------------------------------------------------

MOVING SERVICES--------------------------------------------

FURNITURE REQUEST----------------------------------------

LAYOUT--------------------------------------------------

ARCHIVE-------------------------------------------------------------

COFFE MACHINE------------------------------------

WASTE MANAGMENT(ORDER)---------------------------------

QUESTION------------------------------------------------------------

FEEDBACK------------------------------------------------------------

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