Pursuant to Section 8 of the Exclusive Rental Management Agreement between Owner and Vantage Resort Management, LLC (“Agent”), all Arrival and Departure Cleanings must meet Agent’s cleanliness standards, which include – at a minimum – the following:
a. Sweep debris outside of main entrance, walkway and stairway leading to unit (including underneath mat) into dust pan (not into bushes etc.)
b. Wipe down the front door, door handle/knob and trim.
c. Note condition of entryway rugs/doormats. Remove and wash / notify Agent if replacement is necessary.
d. Ensure entryway light is working properly. Replace bulb if needed. Notify Agent if a ladder is needed.
e. Mop tiles in foyer on the way out (after unit has been cleaned).
2. LIVING ROOM
a. Remove all trash.
b. Dust ceiling fans.
c. Dust HVAC intake vents.
d. Dust all furniture, lamps, picture frames, artwork and other decorative items.
e. Dust TV and other electronics (DVD players, game systems etc.). Do not wipe electronics with a wet cloth.
f. Check remotes for working batteries (turn on and off the television). Clean remotes controls with a disinfecting wipe. Replace remote batteries if necessary.
g. Clean all glass, mirrors and pictures.
h. Wipe down all light switches.
i. Dust all blinds and valances to remove dust and cobwebs.
j. Clean fireplace glass, mantle, hearth, firewood bins, ash bins etc.
k. Wipe leather / vinyl sofa and sectionals with a soft damp cloth using lukewarm water. Wipe over interior area of sofa seating. Wipe dry with a clean soft cloth. The rag must be chemical free. Chemicals will crack and destroy the leather. Cracked or torn areas of the sofa / sectional should be reported to Agent
l. Vacuum inside the sofa bed, and under all sofa and chair cushions. Ensure all mechanical parts of the sofa bed are working properly allowing the bed to open easily. Malfunctioning units or stains that cannot be removed should be reported to Agent. .
m. Check under and behind all furniture for crumbs, wrappers, cans, etc.
n. Clean all scuff marks and stains from the walls with the Magic Eraser. Do not use Magic Eraser on artwork or murals.
o. If carpet; edge carpets with a broom or use a vacuum attachment along the baseboards and behind furniture to pull any dust / debris onto main carpet area. Vacuum floor thoroughly.
p. If tile; mop or scrub floor.
3. KITCHEN a Refrigerator
Empty any/all food from refrigerator and freezer.
Dump remaining ice into disposal and turn on while running cold water to ensure disposal is working properly.
Rinse out ice bucket and dry thoroughly. Return bucket and place ice maker arm in up position to stop from making new ice.
Spray cleaner on cloth and use it to wipe down inside and outside including handles, seals, top of the fridge and exposed sides (spraying cleaner directly on appliance may cause damage).Use disinfecting cleaner inside and only stainless steel cleaner on the outside.
Verify that the refrigerator does not have lingering odors. Use Lysol spray if odors are present.
Ensure the refrigerator and freezer lights are working properly.
Check the temperature gages and set them to a mid to cool range.
Clean and remove all food, grease, marks, etc. from the burners, drip pans, control knobs, oven door and drawer under the oven. Spray cleaner on cloth (spraying cleaner directly on appliance may cause damage).
Burners must be completely removed to allow drip pans to be removed for proper cleaning.
Glass stove tops are to be cleaned with an approved cream cleanser. Ensure the inside of the oven is clean and free from burnt food particles and other debris.
Clean the drawer under the oven to remove food particles and other debris.
Wipe the range hood free from grease, food particles and dust.
Clean the top, sides and inside of microwave with all purpose cleaner only. Spray cleaner on cloth and wipe down; do not spray directly on appliance.
Clean microwave door, inside and outside.
Remove the glass rotating plate; clean in the sink with soap and water. Return the rotating plate dry.
Properly clean and remove cooking grease that builds up under the microwave and filters.
If there is a greasy filter, clean in the sink with soap and water. Place back dry.
d. Cabinets and drawers
Empty any/all food left in cabinets or drawers.
Wipe inside all cabinets and drawers to remove crumbs, dust and other particles.
Wipe all cabinet doors/handles as needed.
Check for dirty dishes / cookware.
Pull out several dishes, glassware, utensils, pots and pans and inspect.
Hold glassware up to the light to check for spots, lip prints or other residue.
Wash any dirty dishes in the dishwasher. Make sure dishes are dry before placing them back in the cabinets/drawers.
Check inventory for quality
If any dishes, pots and pans, silverware, utensils, etc. are in bad condition, please notify the Agent immediately so replacements can be arranged.
Spray cleaner on cloth to wipe down cabinet doors and drawer pulls.
Check dishwasher for dirty dishes and run if necessary.
If dishwasher has been left running, unload dishes from dishwasher and put away after drying them off.
Wipe front of dishwasher, knobs / buttons and handle. Spray cleaner on cloth (spraying cleaner directly on appliance may cause damage).
f. Counter tops and Sink
Make sure all countertop appliances are clean and working properly (do not submerge in water).
Empty crumbs from toaster into the trash.
Empty ground from coffeepot into the trash. Thoroughly clean and dry filter, coffee pot, base and hot plate.
Wipe down all small countertop appliances (move these items to clean underneath).
Wipe down the backsplash / wall above the counter.
Wipe down the wall under the breakfast bar area, if applicable. Use magic eraser for stubborn marks or shoe scuffs.
Clean and disinfect counter tops.
Clean and disinfect sink. Buff chrome faucet and handles to a shine.
Wipe inside the cabinet underneath the sink. Wipe contents under the sink including dish rack and fire extinguisher.
Remove used kitchen linens; during Departure Cleanings, bag up and return used linens to Agent.
Shake out kitchen rugs over the trash, outside or on living room carpet to be vacuumed. Wash rug if necessary.
Use a mild carpet cleaner to gently buff light stains or spots on carpet / rugs.
If tile; sweep thoroughly and mop with all-purpose cleaner or approved “maintain product” only. Do not use bleach or detergent.
Mop or scrub floor.
Verify floors are not sticky.
h. Kitchen trash
Empty trash and remove from the kitchen area.
Clean inside and behind the trash can. Place additional trash bags in the bottom of the can. Put a new trash bag in the trash can. Tie off any excess bag on the side of the can.
4. DINING ROOM
a. Wipe down dining room table.
b. Dust any dining room furniture, artwork, mirrors or misc. items.
c. Clean all light switches and outlets.
d. Clean and dust the chandelier / light fixture. Ensure no light bulbs are burnt out. Replace any if needed.
e. Wipe all chair seats, backs and armrests.
f. Move chairs to clean underneath the table.
g. If carpet; edge carpets with a broom or use vacuum attachment along the baseboards and behind furniture to pull any dust / debris onto main carpet area. Vacuum floor thoroughly
h. If tile, mop or scrub floor.
a. Check all closets and drawers for items left behind. Notify Agent immediately if items are found. If items are found, items must be bagged and tagged with unit information and date found.
b. Check under the beds for debris and trash.
c. Remove all trash and replace trash bags.
d. Clean all mirrors.
e. Windex all windows and wipe window sills.
f. Dust the ceiling fan.
g. Dust all lamp shades and light fixtures.
h. Dust all furniture; dressers, nightstands etc.
i. Dust the TV and other electronics (DVD player etc.). Do not wipe electronics with a wet cloth.
j. Clean all light switches and outlets.
k. Check remotes for working batteries (turn on and off the television). Clean remotes controls with a damp cloth.
l. Clean sliding glass doors to include glass, frame and inside the track.
m. Straighten all closets and remove and non-plastic hangers.
n. Wipe blinds and valances to remove dust and cobwebs.
o. Shake out bedding and thoroughly inspect mattress pads, pillows and comforters for blood or bodily fluid stains.
If replacements are needed notify office immediately.
Items should be bagged and tagged with unit information and date.
p. Examine the bed and surrounding furniture for bed bugs.
Closely check around the sides, tops and bottoms of each mattress and box spring set.
Closely check front headboards on each bed.
Open and throughout inspect inside of all drawers adjacent to the beds.
If live bed bugs are found, notify Agent immediately.
q. Neatly fold extra blankets and put them on a shelf in the closet along with extra pillows.
r. Straighten all closets and remove any non-plastic hangers.
s. Wipe down both sides of bedroom and closet doors.
t. Clean scuff marks / stains off walls with Magic Eraser.
u. Edge carpets with a broom or use vacuum attachment along the baseboards and behind furniture to pull any dust / debris onto main carpet area. Vacuum floor thoroughly.
v. Strip beds of used linens; during Departure Cleanings, bag up and return used linens to Agent
6. LAUNDRY ROOM / WASHER AND DRYER
a. Check for items left behind in the washer/dryer. If found, notify Agent immediately. Items should be bagged and tagged with unit information and date.
b. Empty dryer lint filter and clean any detergent spills on the machine or surrounding floor.
c. Dust shelves.
d. Sweep around and in between washer and dryer, if possible.
e. Vacuum with wand to reach dust or cobwebs in the corners.
a. Remove used soap, shampoo and any personal items left behind.
b. Clean soap holders.
c. Remove trash. Clean trash can inside and outside. Install a fresh bag and tie off any excess bag on the side.
d. Put bathmats in the washing machine.
e. Scrub shower/tub.
Make sure no hair, sand, dirt etc. is in the tub / drain.
Use mold remover on grout as needed.
f. Clean shower glass doors to remove soap scum. Finish with glass cleaner.
g. Inspect shower curtain liners for mildew. Discard and replace with new ones if mildew is present.
h. After cleaning, wipe the shower and tub to be completely dry.
i. Dust vanity light fixtures. Ensure no light bulbs are burnt out.
j. Wipe down all baseboards.
k. Clean all light switches and outlets.
l. Clean mirrors and medicine cabinet.
m. Clean and disinfect the sink and faucet.
n. Buff chrome faucets, towel racks, toilet paper holders, shower rods etc.
o. Check all shower curtains for mildew/wear. Replace if necessary or notify office if in need of replacement.
p. Clean ceiling vent fan with damp cloth or duster.
q. Clean and disinfect toilet area from top to bottom and behind the toilet. Scrub the inside of the toilet with a brush and leave toilet seat up with sanitary slip applied. Never throw soap, paper towels or other trash in the toilet.
r. Clean scuff marks / stains off walls with Magic Eraser.
s. Mop or scrub floor.
t. Return bathmats and/or rugs to their original location.
u. Remove used bath linens; during Departure Cleanings, bag up and return used linens to Agent.
a. Ensure all outdoor lights are working properly.
b. Wipe off balcony / patio furniture. Chair cushions should be shook out to remove any dust and loose debris. Do not sweep onto lower floors or common areas.
c. Wipe down the inside and outside of entry doors.
d. Wipe blinds and valances to remove dust and cobwebs.
e. Vacuum sliding glass door tracks with handheld vacuum. Wipe out tracks to remove stuck on dirt the vacuum did not pick up.
f. Dump any ashes from the ashtray in the trash; clean the ashtray.
g. Remove all trash from balconies / porches.
h. Sweep all balconies, porches and walkways.
9. BEFORE LEAVING
a. Set the thermostat to 74 in the summer, 55 in the winter.
b. Empty vacuum bag or container. Clean inside and dry.
c. Put away all supplies that stay inside the unit. d. Lock all windows and doors.