• DOGUE Country Retreat - New Guest(s) Details and Boarding Registration Form
    Welcome to DOGUE Country Retreat, Boutique Hotel & Day Spa for Dogs. As you have not had the luxury of staying with us before we ask you to complete the following questions to help us understand more about your needs and requirements.  **Please make sure you have completed the Initial Enquiry Form first (unless we have already spoken on the phone), you will then be advised over a phone call whether to complete this form.**
     
    Please keep in mind that DOGUE Country Retreat is a small and intimate haven, we hope you understand that we are not able to cater for all sizes, personality and breed of guest. We focus on small to medium sized guests under 15kg especially at peak times during the year. 
     
    Once you have completed this form we will be in touch regarding your stay at the DOGUE Country Retreat.  If you need to make a last minute booking please call the Retreat directly at (02) 4877 1877. 
     
    Please refer: to the Terms and Conditions and Pricing on the Retreat web page.
    Please note: Christmas, School Holiday and Easter bookings require a 50% non-refundable deposit that will be deducted from the accommodation cost.  All other bookings require a 10% non-refundable deposit.
    Christmas, Easter and School Holidays - minimum weekly (i.e. 5 day stay) bookings
    Full payment is required for accommodation stay before check-in and can be paid by cash, bank transfer, eftpos or credit card. Extra charges incurred during the stay will be paid at check-out.
    We will send you a separate confirmation email regarding payment.
     
    We look forward to taking exceptional care of your canine family members in your absence.
     
    Best Regards,
    Lemmy
    Guest Relations Manager
    DOGUE Country Retreat
  • Guest Name(s):
     
  • I / we would like to stay:
     
  •  - -
  •  - -
  • My main human's contact details are:
     
  • My second human's contact details are: 
     
  •  My Veterinary Clinic's Details:
     
  • Contacting your human during your stay:
     
  • My human is travelling:
     
  • Emergency Contact (in Australia)
     
  • GUEST(S) DETAILS
     
  • Please fill out a little more about yourself and/or other guests who would like to stay at DOGUE Country Retreat (one per guest please)
  • GUEST ONE
  •  - -
  • Please check the boxes below as they apply to you
  • PERSONALITY
  • SOCIABILITY
  • SLEEPING
  • TRAINING BACKGROUND
  • TOILET TRAINING
  • AWAY FROM HOME EXPERIENCE
  • BARKING
  • CHEWING
  • AGGRESSION
  • Please answer the following questions and provide any details...
  • Please provide details if you experience any of the following...
  • VACCINATION AND PARASITE PREVENTION DETAILS
     
  •  - -
  •  - -
  • (Please email a photo or copy of your C5 vaccination certificate or equivalent C5 vet certification to retreat@dogue.com.au)
     
  •  - -
  •  (Flea & tick treatment and vaccinations must be up to date prior to arrival. Additional treatments provided by DOGUE Country Retreat will be at carer"s cost) 
  • MEDICATION DETAILS
     
  • DINING DETAILS
     
  • GUEST TWO
  •  - -
  • Please check the boxes below as they apply to you
  • PERSONALITY
  • SOCIABILITY
  • SLEEPING
  • TRAINING BACKGROUND
  • TOILET TRAINING
  • AWAY FROM HOME EXPERIENCE
  • BARKING
  • CHEWING
  • AGGRESSION
  • Please answer the following questions and provide any details...
  • Please provide details if you experience any of the following...
  • VACCINATION AND PARASITE PREVENTION DETAILS
     
  •  - -
  •  - -
  • (Please email a photo or copy of your C5 vaccination certificate or equivalent C5 vet certification to retreat@dogue.com.au)
     
  •  - -
  •  (Flea & tick treatment and vaccinations must be up to date prior to arrival. Additional treatments provided by DOGUE Country Retreat will be at carer"s cost) 
  • MEDICATION DETAILS
     
  • DINING DETAILS
  • GUEST THREE
  •  - -
  • Please check the boxes below as they apply to you
  • PERSONALITY
  • SOCIABILITY
  • SLEEPING
  • TRAINING BACKGROUND
  • TOILET TRAINING
  • AWAY FROM HOME EXPERIENCE
  • BARKING
  • CHEWING
  • AGGRESSION
  • Please answer the following questions and provide any details...
  • Please provide details if you have any of the following...
  • VACCINATION, MEDICATION AND DINING DETAILS
  •  - -
  •  - -
  • (Please email a photo or copy of your C5 vaccination certificate or equivalent C5 vet certification to retreat@dogue.com.au)
     
  •  - -
  •  (Flea & tick treatment and vaccinations must be up to date prior to arrival. Additional treatments provided by DOGUE Country Retreat will be at carer"s cost) 
  • DINING DETAILS
  • EXTRA PAMPERING AVAILABLE
  • At DOGUE Country Retreat we also offer a range of specialised services to suit every guest's needs including weight loss programs, nutritional advice and, of course, extra pampering in the day spa.
    A grooming appointment is always a lovely way to end a holiday at the Retreat and to go home feeling fresh and looking your best!
     
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  • Are you a regular client of any DOGUE stores or the Retreat? Please specify which store and on what basis?
     
  • If you are not a regular attendee to grooming or day care, we may organise a time for you come in for a behavioural assessment – this will cost the equivalent of a half day in day care ($25).
     

  • TERMS AND CONDITIONS OF STAYING AT DOGUE COUNTRY RETREAT
  •  
     Check-in: 9:00am – 11:00am and Check-out: 2.00pm – 4:00pm, 7 days a week.

    During peak holidays and public holidays these do change.

    Please note: the term “carer” refers to the person responsible for making decisions and making all payments for the duration of the guests stay. The term “guest” refers to all the carer’s dog(s) staying at the DOGUE Country Retreat.
  • GENERAL TERMS:

    • DOGUE Country Retreat exercises reasonable care for safety but cannot guarantee against accidents or loss.
    • Carer is liable for any property damage or injury caused by their dog(s)
    • DOGUE is not responsible for loss/damage to belongings.
  • BOARDING REQUIREMENTS:
     
    • All dogs MUST wear a collar with ID (ID tag or personalised collar)
    • All harnesses, food, treats, and toys MUST be labelled.
    • All food being supplied MUST be in separate individual containers or zip lock bags PER MEAL
    • No food bowls or large bedding will be accepted.
    • Training pads (if used) must be supplied by the carer.
  •  DESEXING: 

    • All guests over 6 months must be desexed (certificate required).
    • Males with contraceptive chip permitted (with proof).
    • Puppies under 6 months may board, if not in season or sexually mature.
  • VACCINATIONS & HEALTH:
     
    • Current C5 Vaccination Certificate or valid Titre Certificate required.
    • These records must be provided at least 48 hours prior to check-in.
    • Guests must be flea-free and tick-free and up to date with flea, tick and worming treatments.
  • FLEA, TICK & ILLNESS PROTOCOL:
     
    • DOGUE may apply treatment if parasites are detected, and costs will be added to the final bill.
    • DOGUE is not liable for any tick paralysis, snake or insect bites, or canine influenza.
    • The rural environment increases exposure risks compared to urban areas.
     
  • MEDICATION & VETERINARY CARE :  
    • All Prescription medications must be in original containers and are clearly labelled.
    • DOGUE staff administer medication per vet instructions.
    • DOGUE is authorised to obtain veterinary care as needed at the carer’s expense.
    • Every attempt will be made to contact the carer first.
  • SENIORS, SPECIAL NEEDS & HEALTH:

    • Senior and special-needs guests are more vulnerable to illness or stress. By boarding, carers acknowledge and accept this risk.
    • If a dog passes while in our care, they will be respectfully transported to the carer’s vet (or nearest 24-hour facility if necessary). Trip charges apply.
  • FIRE AND NATURAL EVENTS: 
    • Comprehensive fire and evacuation plan is in place.
    • DOGUE is not liable for injury or loss due to fire or natural disasters.
     
  • ABANDONED GUESTS:   
    • If uncollected after 14 days and we have had no contact from carer, DOGUE reserves the right to rehome or make appropriate arrangements. 
  • PAYMENT TERMS:

    Deposits:

    • Off Peak: 10% (non-refundable)
    • Peak: 50% (non-refundable). If more than 14-days notice is given for Peak cancellation, 10% of the total booking is non-refundable and all remainder is held on credit. Credits are valid for 12 months.
    • Deposit payments secure your reservation and are non-refundable, as they cover administrative costs and the loss of bookings during high demand periods.

    Remaining balance:

    • Full payment due before or at check-in (Bondi transport dogs cannot pay at drop off).
    • No refunds for early departures.
    • All fees must be paid before departure.

    We do not refund over-payments but hold them as credit on our account.

  • Canine guests shall not leave DOGUE Country Retreat until all fees owing to DOGUE Country Retreat have been paid in full.
     
    Once we have received your booking and processed it, we'll send a confirmation email. Please check the details carefully and let us know if you have any questions.
     
    Payments:
     
    Payment can be made via Cheque, Cash, Credit Card (over the phone or the credit card authorisation form coming in your confirmation email), Eftpos on site or Bank Transfer to:
    • Account Name: DOGUE Retail
    • BSB: 082 140
    • Account Number: 58 375 8701
    • Reference: Please put the Guest's full name in payment reference details
    • Please email a payment confirmation receipt through to retreat@dogue.com.au
     
  • By checking the box below, placing your name as requested & submitting this document, you are bound by the declaration below
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  • Thank you so much for taking the time to complete this form, it helps us to assess your suitability for DOGUE Country Retreat and to be able to tailor your stay to your requirements. We will be in touch with further information very soon.
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