Click & Collect Training Guide v200815

Inside the storeFrom the allocated area in the selected store carparkAt the store petrol station

There is no minimum spend however there is a £4 charge on orders under £40£20£40

£5 per collection£3 per collection£4 per collection on order under £40, the service is free on orders over £40

Up to 1 pm on the day of collectionUp to 11 pm the day before collectionCustomers can amend/cancel their order when they arrive to collect their groceries

Customers will need to take their booking confirmation, debit/credit card used to pay for order and photographic IDCustomers will need to take their booking confirmation and the debit/credit card used to pay for orderCustomers will need to take their booking confirmation and photographic ID

30 minutesOne hourTwo hours

Inform Customer Services that you are taking a break and what time you will be backCall ODMTell no one you are going on a break

Challenge backDon't take on board their adviceCall ODM for advice

Anything you wantSmart black trousers and smart black shoesTrousers and high-heeled shoes with open toes

A hoodieA long sleeved top in any colourA black long sleeved top

Text your results to ODMSign and time the signing in book at the customer service deskSpend time in the car park

Have you confirmed the shifts you are due to be working with ODM?

Full Name*

First NameLast Name

Exec Code*

6 digit ODM code

Result

That's the Assessment done, just a couple more questions...