Appointments Missed
Please notify us at least 24 hours in advance if you are unable to make your appointment. Clients that miss their appointments or do not give adequate notice will be considered a “no show.” We understand that missed or cancelled appointments happen for a number of reasons and that some are unavoidable. If we feel this policy is being abused, clients who miss more than one appointment may be subject to an office visit fee.
Appointment Tardiness
We make every attempt to see you close to your appointment time. The doctors do however sometimes run late due to the nature of the medical industry. Please call us if you are running late. If you arrive more than 10 minutes late for your appointment, we will see if it is at all possible for you to be seen, but it may be necessary to reschedule an appointment.
Payment
Payment is due at time of service. We accept all major credit cards and care credit.
Prescriptions
Please give at least 3 business days to refill necessary prescriptions. The best way to request a refill is through our website or email.
Surgeries & Dental Cleanings & Sedation Procedures
A deposit of $300 is required to reserve your pet’s surgery, dental or sedation procedure date and time. Please notify us a minimum of 72 business hours in advance for canceling these procedures. Mainstay reserves the right to charge a $300.00 cancellation fee if we are notified less than 72 business hours prior to the procedure.