Custom Template Request

To have custom templates designed, please fill out the following form. The Design Department will then contact you to confirm any applicable design fees and the details of your request. A completed form is required PER TEMPLATE SET.

2023 Updates

Over the course of the year we have been evaluating our design services that we offer. As a result, we've restructured some of our fees for template installation charges.

As ROES has evolved to allow more freedom in your template designs and choices, we've had reconsider the time taken to install these more complicated template sets. In response we have restructured how we price our template installation fees to be more fair across the board. They have been broken down into 2 categories: Basic and Advanced Installation. Both installation methods still have a $10 minimum installation fee, but our baseline installation fee is now $2 per template and that covers the cost of setup by Design and installation by our Software Techs.

Basic Installation is for simpler templates with no text effects on dynamic text, few photo nodes, and a static background such as ID cards and basic sports or school templates only requiring dynamic text.

Advanced Installation will include effects such as color changing backgrounds, multiple text effects, or overlapping photos. While some of these effects are easily achieved in programs such as Photoshop they take a lot more time to prepare for installation as well as to install.

We have broken down how we will be determining the cost for templates falling under the "Advanced Installation" umbrella below:

TEMPLATE INSTALLATION FEES

Basic (no/minimal effects)	$2 ea/$10 minimum
Advanced (multiple effects - additional fees apply*, see below)	Baseline $2 ea/$10 minimum
+ Multiple Dynamic Text Font Styles/Effects**	+$1 per template
+ Curved/Angled Dynamic Text	+$1 per template
+ Gradients on Dynamic Features (Text or Background)	+$1 per template
+ Color Changing Background (Single Custom Color Picker)	+ $5 single flat fee
+ Color Changing Background (Custom Colors)	+ $2 per template
+ Dynamic Font Colors (Custom Colors/Matching Background)	+ $2 per template
+ Dynamic Font Colors (Pager Tool - You Choose)***	No Additional Fee
+ Overlapping Photos and/or Feathered Edging Requiring Specific Masking	+ $2 per template

*Additional fees only apply to dynamic elements that need to be set up separately in ROES and does not apply to static or flattened text/elements.

**We reserve the right to adjust our charges based on the amount of work required after we have reviewed your templates. You will be notified of potential additional charges before installation if you wish to modify your templates.

***Allowing use of the Pager Tool can create the possibility of "breaking" templates, especially in the case of text with effects. All effects to the specific text will need to be added by the user. We only recommend this for users comfortable and familiar with the tool.

For example:

6 templates with color changing background, set colors (+$2), with a stroke, drop shadow, (+1) and gradient (+$1) on dynamic text: $6 per template, $36 total install

We have also updated our Invoices to now include template installation charges to better outline the services required on our end to have your templates installed. If you're ever not sure what it may cost to have your templates installed, we can review them beforehand to give you an idea of what to expect before submitting your request. In addition, we have put together a helpful list of information of what is and isn't possible when installing templates due to the limitations within ROES as well as some good design practices to keep in mind when designing your templates.

As always, we are happy to help you with any designs needs and look forward to working with you in the future! If you have any questions, you can email designrequests@richmondprolab.com directly.

TURNAROUND FOR DESIGN SERVICES ONLY

The turnaround for your request starts once ALL required information has been submitted and does not include installation into our ordering software. Requests are processed between 9:00am - 4:00pm EST. Any requests submitted after the 4pm cut-off time will be processed the next business day.
When submitting your files, please remember to include all of the following items (if applicable):
• Rendered Samples

• Fonts
• Logos

• References
• Special Graphics
ACCOUNT INFORMATION
Account Number:*
Account Name:*
Contact Name:*
Phone Number:*
Email:*
ORDER INFORMATION

Templates are installed into software after we receive approval from you on the final design. Please take into consideration the time it takes to create a new, custom design and the turnaround between edits. It could take up to a month for a brand new custom design from start to finish.

it takes approximately 5 business days for installation, or longer depending on the amount of templates and style of the design.
Date

MonthDayYear
Date
Time

:HourMinutesAM/PM Option
What date do you need these templates available for ordering?*

MonthDayYear
Date
Rush Services Requested:*

Yes
The date you've selected indicates that you will need Rush Services. Requests for Rush Services will incur a fee of 50% of the order total. Rush Services must be approved by the Design Department. You will be notified if we are unable to accommodate your rush request. Rush services do not apply to software installation, printing, or shipping costs, nor do they impact shipping methods or transit/delivery times.

If you do not need Rush Services, please select a date that allows for our turnaround of at least 5 business days.
Will you be submitting your final printwork through our Full-Service Department for processing?*

YesNo
Have you already contacted the Full-Service Department at fullservice@richmondprolab.com?*

YesNo
The Full-Service Department is a separate paid service, you can learn more here.

If you will be submitting your order using these templates on your own using your preferred software listed below, please select "No".

How would you like to proceed with your template request?*
Would you like to use a house design or a custom design?*

HouseCustom
Collection Name:*
Set Name/Color/Sport:*
Please provide examples of what you'd like us to design. Even an image that conveys the look you are interested in would help. Please attach a zip file if you have multiple samples.*
If your files exceed 20MB, please upload them to our Hightail Dropbox: https://spaces.hightail.com/uplink/RichmondProLab
Are you submitting via Hightail?*

YesNo
If you don't have any samples, please give us all the information you can about what you have in mind in the field below:
Which products do you need templates for? Be sure to specify the exact products (i.e. 3.5" luster button, 1.5x2 double-sided keychain).*
Click here to view our product and price guide.

REQUEST DETAILS ADD TO AN EXISTING SET
Name of set:*
Location in ROES:*
Which products do you need templates for? Be sure to specify the exact products (i.e. 3.5" luster button, 1.5x2 double-sided keychain).*
Click here to view our product and price guide.

REQUEST DETAILS MODIFICATIONS TO AN EXISTING SET
Name of set:*
Location in ROES:*
Which templates need modifications? Be sure to specify the exact products (i.e. 3.5" luster button, 1.5x2 double-sided keychain).*
Please specify what changes are needed:*
Please attach any references or rendered files. Multiple samples should be in a zip file.
If your files exceed 20MB, please upload them to our Hightail Dropbox: https://spaces.hightail.com/uplink/RichmondProLab
Are you submitting via Hightail?*

YesNo

TEXT & FONT INFO
Static Text:*
Font & Font Color:*
Dynamic Text:*
Font & Font Color:*
By default all products will contain the static and dynamic text listed. Please specify any products that should NOT contain the dynamic or static text listed above:
Fonts Please attach any fonts you want used on your template. Attach a zip file if you have multiple fonts. (20MB max file size).

LOGO INFO
Apply school crest/sport team logo?*

YesNo
Where should this logo be applied?*
Attach logo: (20MB max file size)*
*Please make sure the formatted files are in RGB color space.
Only apply to the following products:
Apply studio logo?*

YesNo
Where should this logo be applied?*
Attach logo: (20MB max file size)*
*Please make sure the formatted files are in RGB color space.
Only apply to the following products:

ADDITIONAL GRAPHICS
Do you have any additional graphics to add to your templates?*

YesNo
Please attach any additional graphics that you want placed on your templates. Please attach a zip file if you have multiple graphics.*
If your files exceed 20MB, please upload them to our Hightail Dropbox: https://spaces.hightail.com/uplink/RichmondProLab
Are you submitting via Hightail?*

YesNo
*Please make sure the formatted files are in RGB color space.
Please specify where and how these graphics should be used on your templates. Please be as clear and specific as possible.*

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