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There are sources of information intended to help consumers make good purchasing decisions, know their rights and responsibilities and resolve their problems that you might want to know about. For example:
The Canadian Consumer Handbook, which is produced by the Canadian government and provinces.
The Tarion Warranty Corporation (TWC) is a not-for-profit organization that administers and enforces the Ontario New Home Warranties Plan Act through the Ministry of Consumer Services.
The Ontario Film Authority (OFA) is responsible for the delivery of licensing and film classification services previously provided by the Ministry of Government and Consumer Services’ Theatres Regulation Unit.
Ontario One Call (OOC) is a contact centre that receives excavation locate requests to ensure homeowners, excavators and infrastructure owners are safe when digging.
The Bereavement Authority of Ontario (BAO) administers provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) on behalf of the Ministry of Government and Consumer Services.
The Condominium Management Regulatory Authority of Ontario (CMRAO) works in the public interest to license and regulate condo management professionals. This body was created through provincial legislation (Condominium Management Services Act, 2015).
The Condominium Authority of Ontario (CAO) is a newly established organization that aims to improve condominium living by providing services and resources for condo owners. They also handle disputes through their online Condominum Authority Tribunal (CAT)
The Technical Standards and Safety Authority (TSSA), which promotes and enforces public safety
Consumer Protection Ontario (CPO) helps promote/enforce the Consumer Protection Act and deals with complaints filed through the Ministry of Government and Consumer Services.
Ontario Motor Vehicle Industry Council (OMVIC), which regulates Ontario auto dealers.
BC One Call (BCOC) is here to make your excavation activity safe and trouble-free. It takes only one telephone call to us and within three days our members will tell you if, and where, their underground facilities are buried on your excavation site.
BC Housing (BCH) works in partnership with the private and non-profit sectors, provincial health authorities and ministries, other levels of government and community groups to develop a range of housing options, while also licensing resedential builders.
The Legal Services Society (LSS) provides legal information, advice and representation services to people with low incomes helping British Columbians with serious family problems, child protection matters, immigration issues and criminal law issues.
Technical Safety BC (TSBC) is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licenses and certificates.
Consumer Protection BC (CPBC) is the regulator of a variety of sectors and specific types of consumer transactions in British Columbia.
The Vehicle Sales Authority of British Columbia (VSABC) licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives and wholesalers.
The Electrical Safety Authority (ESA), which licenses, regulates and takes complaints concerning Ontario electricians.
The Alberta Funeral Services Regulatory Board (AFSRB) licenses funeral businesses, crematories, funeral directors, embalmers and pre-need salespeople. The board also sets educational standards, monitors performance standards and investigates consumer complaints.
Alberta One Call (AOC) is a contact centre that receives excavation locate requests to ensure homeowners, excavators and infrastructure owners are safe when digging.
Service Alberta (SA) is responsible for services including registries, land titles, and consumer protection.
Alberta Safety Authority (ABSA), the pressure equipment safety authority, is authorized by the Alberta Government for the administration and delivery of safety programs related to boilers, pressure vessels and pressure piping systems in Alberta.
The Alberta New Home Warranty Program (ANHWP) is Alberta’s most experienced, most trusted new home warranty provider.
The Alberta Film Classification Office (AFCO) rates films and trailers before they are released, licences distributors and gives information on film ratings.
Manitoba One Call (MOC) facilitates interior and exterior utility locate services for public and privately owned utilities.
The Consumer Protection Division of the Government of Manitoba (CPM) supports and protects the interests of Manitoba consumers, citizens, businesspeople, landlords, and tenants.
The Condominium Corporation of the Government of Manitoba (CCGM) manages the property and common assets on behalf of the unit owners (in keeping with The Condominium Act).
The Manitoba Film Classification Board (MFCB) is responsible for the delivery of licensing and film classification services in the province of Manitoba.
The Funeral Board of Manitoba (FBM) is committed to enhancing funeral and cemetery services within a fair, ethical and transparent marketplace.
Inspection and Technical Services Manitoba (ITSM) deals with the inspection of boilers, pressure vessels, and other technical systems when evaluating permits or new projects by engineers.
The Travel Industry Council of Ontario (TICO) is an organization mandated by the Ontario government to administer the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05
Licence Appeal Tribunal's (LAT) mandate is to provide a fair, impartial and efficient way to appeal decisions concerning compensation claims and licensing activities regulated by several ministries of the provincial government.
Financial Services Commission of Ontario's (FSCO) legislative mandate is to provide regulatory services that protect the public interest and enhance public confidence in the sectors it regulates.
The Commision for Complaints for Telecom-Television Services (CCTS) is an independent organization dedicated to resolving customer complaints about telecommunications and TV services.
The Canadian Radio-television and Telecommunications Commission (CRTC) is an government organization dedicated to resolving customer complaints about telecommunications and TV-Radio services.
The Ontario Securities Commision (OSC) works to protect investors, foster fair and efficient markets, and contribute to the stability of the financial system by making and monitoring compliance with rules governing the securities industry in Ontario.
Ontario Energy Board (OEB) is an independent energy regulator whose goal is to ensure Ontario’s energy system remains sustainable, today and tomorrow, and that your energy rights are protected.
Ontario College of Trades (OCT) is an industry-driven, professional regulatory body that protects the public by regulating and promoting the skilled trades.
The College of Nurses of Ontario (CNO) is the governing body for Registered Nurses (RNs), Registered Practical Nurses (RPNs) and Nurse Practitioners (NPs) in Ontario, Canada.
The role of the College of Physicians and Surgeons of Ontario (CPSO) is to regulate the practice of medicine to protect and serve the public interest. All doctors in Ontario must be members of the College in order to practise medicine.
The Law Society of Ontario (LSO) governs Ontario’s lawyers and paralegals in the public interest by ensuring that the people of Ontario are served by lawyers and paralegals who meet high standards of learning, competence and professional conduct.
In Small Claims Court (SCC), you can sue for money or the return of personal property valued at $25,000 or less, not including interest and costs.
The Tourism Industry Association of BC (TIABC) is a not-for-profit tourism industry association that works with its members to ensure the best working environment for a competitive tourism industry.
The Financial Instituitions Commission's (FICOM) areas of regulatory responsibility include credit unions and trust companies, insurance companies, pension plans, mortgage brokers and the Credit Union Deposit Corporation.
The British Columbia Securities Commission (BCSC) is the independent provincial government agency responsible for regulating capital markets in British Columbia through the administration of the Securities Act.
Health Canada (HC) is responsible for helping Canadians maintain and improve their health. It ensures that high-quality health services are accessible, and works to reduce health risks.
The Financial Consumer Agency of Canada (FCAC) ensures federally regulated financial entities comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.
The Competition Bureau of Canada (CBC), as an independent law enforcement agency, ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace.
The Alberta Motor Vehicle Industry Council (AMVIC) is Alberta's motor vehicle industry regulator whose mission is to protect the public interest and promote trust and confidence in the motor vehicle industry through heightened awareness among industry stakeholders.
The Public Health Agency of Canada (PHAC) empowers Canadians to improve their health. In partnership with others, its activities focus on preventing disease and injuries, promoting good physical and mental health, and providing information to support informed decision making.
Mitigating risks to food safety is the Canadian Food Inspection Agency's (CFIA) highest priority, and the health and safety of Canadians is the driving force behind the design and development of CFIA programs.
Trans Canada (TC) provides programs and services that relate to areas such as safety, security, the environment and innovation in transportation by air, land and sea. The department is committed to ensuring Canada has aviation, rail, road and marine transportation systems that are safe, secure, environmentally responsible and innovative.
The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on such matters as mass marketing fraud (e.g., telemarketing), advance fee fraud (e.g., West African letters), Internet fraud and identification theft complaints.
At the BC Utilities Commission (BCUC), we are responsible for ensuring you receive safe, reliable energy and basic auto insurance services at fair rates from the businesses we regulate. We balance that responsibility with the need to ensure service providers are afforded a reasonable opportunity to earn a fair return on their investments.
Industry Training Authority (ITA) manages over one-hundred trades programs in BC, forty-nine of which are Red Seal.
College of Registered Nurses of British Columbia's (CRNBC) legal obligation is to protect the public through the regulation of registered nurses and nurse practitioners. This includes registering nurses, setting standards of practice, assessing nursing education programs in B.C. and addressing complaints about CRNBC registrants.
The College of Physicians and Surgeons of British Columbia (CPSBC) regulates the practice of medicine under the authority of provincial law. All physicians who practise medicine in the province must be registrants of the College.
The Alberta Securities Commission (ASC) is the regulatory agency responsible for administering the province's securities laws. It is entrusted with fostering a fair and efficient capital market in Alberta and with protecting investors.
The Alberta Energy Regulator (AER) ensures the safe, efficient, orderly, and environmentally responsible development of oil, oil sands, natural gas, and coal resources over their entire life cycle. This includes allocating and conserving water resources, managing public lands, and protecting the environment while providing economic benefits for all Albertans.
The Law Society of British Columbia (LSBC) the legal profession in BC, protecting the public interest in the administration of justice by setting and enforcing standards of professional conduct for lawyers. We also bring a voice to issues affecting the justice system and the delivery of legal services.
Alberta’s Apprenticeship and Industry Training system (AAIT) is driven by a partnership between industry and government. Apprentices, trainers, employers and government work together to create a training system that is industry-focused, resulting in a highly skilled, internationally-competitive workforce.
The College and Association of Registered Nurses of Alberta (CARNA) is the professional and regulatory body for Alberta’s more than 37,000 RNs, including nurses in direct care, education, research and administration as well as nurse practitioners. Our dual mandate centers on serving the public interest: as a regulator by ensuring ethical, safe, competent care by registered nurses and, as an association, by supporting the pursuit of excellence in RN practice.
The College of Physicians and Surgeons of Alberta (CPSA) registers physicians, accredits health facilities, supports continuing competence, investigate physician-related complaints, contributes to public policy affecting health care delivery, and guide professional conduct and ethical behaviour of physicians.
The Law Society of Alberta (LSA) regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers. We derive our authority from the Legal Profession Act of Alberta and set out standards through a Code of Conduct and the Rules of the Law Society of Alberta.
The mission of the Financial Institutions Regulation Branch (FIRB) is to provide a legislative and regulatory framework to promote the orderly growth and development of cooperatives, credit unions and caisses populaires, and the insurance industry in Manitoba and ensure adequate standards are maintained to protect the public.
The Manitoba Securities Commission (MSC), a division of the Manitoba Financial Services Agency, is an independent agency of the Government of Manitoba that protects investors and promotes fair and efficient capital markets throughout the province.
Small Claims Court is a part of the Manitoba Court (MC) of Queen's Bench and hears claims for an amount of money that does not exceed $10,000.00 (excluding interest, costs and disbursements). The claim may include general damages up to $2,000.00. General damages are not specific damages but a general amount that may be awarded by the court.
The Civil Division of the Alberta Courts (AC) hears most civil claims up to $50,000, subject to the restrictions in the Provincial Court Act, and landlord and tenant disputes under the Residential Tenancies Act and the Mobile Home Site Tenancies Act. The Civil Division also conducts pre-trial conferences and alternative dispute resolution proceedings. Civil claims that cannot be heard in the Provincial Court or exceed $50,000 must be heard in the Court of Queen’s Bench.
In Small Claims Court BC (SCCBC), people can settle their differences in cases worth up to $35,000. The rules and procedures for small claims are less formal and complicated than Supreme Court. Anyone who uses small claims court is encouraged to settle by agreement, rather than in a trial. If necessary, a trial is held and a judge will decide the claim.
The Canadian Motor Vehicle Arbitration Plan (CAMVAP) is a cross-Canada program that you can use to resolve disputes with a manufacturer about defects in your vehicle’s assembly or materials, or how the manufacturer is applying or administering its new vehicle warranty. Disputes are resolved through binding arbitration.
The Public Utilities Board of Manitoba (PUBM) is an independent, quasi-judicial administrative tribunal that has broad oversight and supervisory powers over public utilities and designated monopolies, as set out in statute. The PUBM considers both the impact to customers and financial requirements of the utility in approving rates.
The College of Registered Nurses of Manitoba (CRNM) has been the professional regulator for RNs in Manitoba since 1913. Our mandate is to protect the public in a variety of ways, ranging from establishing and maintaining a registration process that ensures RNs are qualified and competent, to processing complaints about the nursing practice and RNs.
The College of Physicians and Surgeons of Manitoba (CPSM) is the statutory body responsible for maintaining standards of medical practice within Manitoba since and has been self-regulated since 1871.
The aim of the Law Society of Manitoba (LSM) is a public well served by a competent, honourable and independent legal profession.
The Advertising Standards Canada (ASC) is the national not-for-profit advertising self-regulatory body. We are committed to fostering community confidence in advertising and to ensuring the integrity and viability of advertising in Canada through responsible industry self-regulation.
The Real Estate Council of Ontario (RECO) is responsible for regulating real estate professionals in the province on behalf of the Ontario government. We protect the public interest through a fair, safe and informed marketplace.
The General Insurance OmbudService (GIO) is an independent dispute resolution service that is responsive, thorough and focused on the successful resolution of consumer complaints.
The OmbudService for Life and Health Insurance (OLHI) is Canada’s independent complaint resolution service for consumers of Canadian life and health insurance. Canadians trust us to resolve their insurance complaints about life, disability, employee health benefits, travel, and investment products such as annuities and segregated funds. We also provide general information about life and health insurance.
The Ombudsman for Banking Services and Investment (OBSI) resolves disputes between participating banking services and investment firms and their customers if they can't solve them on their own. We are independent and impartial, and our services are free to consumers. You must first complain to the firm involved, but if you remain unsatisfied you have a right to bring your case to us. As an alternative to the legal system, we work informally and confidentially to find a fair outcome.
The ADR Chambers (ADRC) is an alternative dispute resolution company that provides conflict resolution services across Canada and internationally. Our services include Mediation, Arbitration, Neutral Evaluation, Med/Arb, Fairness Monitoring, Investigations and Private Appeals.
Under the Criminal Code of Canada, anyone who by deceit or falsehood or other fraudulent means defrauds the public or any person, whether ascertained or not, of any property, money or valuable security or any service may have committed fraud.
Under civil law, fraud is said to be the intentional or reckless misrepresentation of fact by words, conduct or silence in the face of a duty to disclose, which deceives another and causes legal injury to them.
If you are concerned you could be a victim of fraud, or you are just uncertain, you could consult the Canadian Anti-Fraud Centre.
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