CLOUDFIRE ONSITE ATTENDANCE FORM
COMMUNITY
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HALCYON GLADES
HALCYON VISION
JOB DESCRIPTION
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CUSTOMER INFORMATION
CUSTOMER NAME
SITE REFERENCE
FAULT INFORMATION
TYPE OF FAULT
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NETWORK - CONFIGURATION
NETWORK - CABLE / WIRELESS
HARDWARE - COMPONENT
HARDWARE - POWER LOSS
HARDWARE - CONFIGURATION
DAMAGE?
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YES
NO
ABLE TO REPRODUCE?
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YES - CONSTANT
YES - INTERMITTENT
NO - RESOLVED
NO - UNABLE TO DETERMINE / NFF
PHOTO UPLOAD
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JOB SIGNOFF
FOLLOWUP ACTION?
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YES
NO
MONITOR ONLY
BILLING METHOD
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INVOICE
CREDIT CARD
MAINTENANCE CONTRACT
ENGINEER NAME
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Jackson Harders
Brad Collins
ENGINEER COMMENTS
TODAYS DATE
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Day
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Month
Year
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Hour
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10
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30
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50
Minutes
AM
PM
AM/PM Option
PARTS
Nanostation Loco M5 - $116.60
Air Gatway LR - $59.40
Home Panel (w\Power Supply) - $625.90
Grandstream Video Phone - $300.00
Grandstream Audio Phone - $120.00
Power Supply - $25.00
Other
LABOUR
Labour Onsite 30 mins - $60.00
Labour Onsite 60 mins - $120.00
Labour Callout Fee - $45.00
Other
WARRANTY
YES - All Parts and Labour are covered under Warranty or Maintenance
Grace Period - 50% Hardware to charged
NO - All Parts and Labour to be Charged
CUSTOMER SIGNATURE
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