Interlogix are redeveloping their online technical support capabilities at support.interlogix.com.au and we are looking to our customers for valuable input.
Please take the time to complete this short survey which will help us deliver a more comprehensive and user-friendly online service.
What is the main purpose for using the support portal
Log support calls
Download technical manuals
View knowledge base articles
Online forum discussion
How often do you use the Interlogix Support Portal?
Never
Rarely
One a month
2-3 times per month
At least once a week
Daily
If you don't use the support portal as a key online resource for information, what are the contributing factors for this?
Difficult to navigate
I didn't know product information was available
I use Interlogix contacts to gather information I need
Search functionality is limited
Doesn't appear to be enough information to make it worthwhile
Further information
If you DO use the Support Portal for information, how often do you find the information you are looking for?
10% of the time
10-20% of the time
20-50% of the time
50-75% of the time
All the time
If you are not always finding the information you need, what are the main pieces of information missing (please list)
If you were to search for a product on the support portal, how do you typically conduct your search?
Product type Specific (eg. camera, panel)
Brand Name
Description (eg. 4 channel)
Part number
Other
If other, please comment
Please select the features that you would like improved
Improved search functionality
Comprehensive product information
Regular product updates
Company updates
Live chat
Online forum discussion
Mobile or tablet functionality (eg. iPhone or iPad)
Other
Are there any other features you would like to see on the support portal?
Overall, how satisfied are you with the Interlogix support portal functionality
1
2
3
4
5
6
7
8
9
10
It's awful
I love it
1 is It's awful, 10 is I love it
Please rate your level of satisfaction regarding your support calls and closure of tickets
Very unsatisfied
Unsatisfied
Somewhat unsatisfied
Neutral
Somewhat satisfied
Satisfied
Very satisfied
My technical support queries are usually answered within my expected timeframe.
There is a good level of communication when an issue is outstanding.
The team have a good amount of knowledge and can answer my technical support questions.
Additional comments
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