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Time is booked in 15 minute increments. Minimum booking is 3 hours.
Booking fees are non-refundable once received, but in the event that you need to cancel a booking for any reason, we'll simply apply the fee to your next booking with us. Cancellation credits remain valid for one year from the date of the original purchase. An additional $50 cancellation fee will be applied to all morning bookings cancelled later than 12pm the day prior, and all afternoon/evening bookings cancelled later than 6pm the day prior. Cancellation fees will be automatically charged to the credit card used at the time of booking.
*Please note that there is no fee to submit a request. The cancellation policy only applies once an agent has confirmed that we have a suitable nanny available, and you have approved for the agency to confirm your booking.