CUSTOMER SATISFACTION SURVEY - 2015
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
N/A
Overall, how satisfied are you with our response time to your enquiries?
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
N/A
How satisfied are you with the time taken to process your orders?
Overall how satisfied are you with the delivery times for your orders
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
N/A
How satisfied are you with the packing and labelling of products dispatched to you?
Overall how satisfied are you with our goods transport arrangements?
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What aspect of our products were you most satisfied by?
Quality
Price
Product Support
Range of products available
Performance
Customer service
Repeat purchase experience
Do you use similar products from other companies?
Yes
No
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Thinking of similar products / services offered by other companies, how would you compare the attributes of the products / services offered by our company?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know
Product range
Customer Support
Price
Quality
Performance
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What do you like about our product / service?
What do you dislike about our product / service?
Date
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Month
-
Day
Year
Date
Company Name:
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