Membership Unfreeze Form
As of December 22, 2021, our BC clubs are closed. Account changes cannot be processed during this time. Please contact us once we re-open, and our team will be more than happy to assist you with your membership.
As of December 22, 2021, our BC clubs are closed. Account changes cannot be processed during this time. Please contact us after January 18, 2022, once we re-open, and our team will be more than happy to assist you with your membership.
If you are requesting to unfreeze your membership before your next billing date, you may see a small pro-rated charge added to your next instalment. The pro-rated charge is NOT an "extra charge" or "penalty" for unfreezing your membership, the pro-rated charge is simply to account for the days of access between your unfreeze date and your next billing date.
Please allow 48 hours for the unfreeze to take effect.
If you are wishing to unfreeze your membership immediately, call our Customer Service team at 1-888-261-8758, 11am to 7pm MST (7 days a week)