When a disclosure is made, it is important that the following procedure is followed:
- Remain calm - the person has decided to disclose to a trusted individual;
- Use TED (Tell, Explain, Describe) to ask only open questions such as:
- 'Tell me what happened'
- 'Please explain what you mean when you say .....'
- 'Can you describe the person?' or 'Can you describe the place?'
Under no circumstances should a member of staff or volunteer carry out their own investigation into a disclosure, allegation or suspcion of abuse.