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Customer Sending Drive
First Name *
Last Name *
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E-mail *

Confirmation Email *Case sensitive
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Request Type
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Primary Phone Number *

- Area Code Phone Number
Secondary Phone Number

- Area Code Phone Number
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Street Address *
Include Suite/Apt #
City *
State / Province *
Zip Code *
Country (if not USA)

Transfer Drive Options
Will you "provide" or "buy" a transfer drive to move the recovered data to? *

I will buy a transfer drive from $300 Data Recovery (if my data can be recovered). I will provide a transfer drive.
Rules for providing your own transfer drive:

1) Send us an empty drive. Your transfer drive will be formatted (all your data will be permanently deleted) before we start moving the recovered data.

2) If your transfer drive is too small or defective (i.e. contains bad sectors, un-mounts itself while moving data, etc), we will move your data to the smallest drive we have for sale.

3) The drive must be an external hard drive (with USB, Firewire, or Thunderbolt) or a bare SATA drive.

4) Transfer drive cannot be a NAS drive (with an ethernet connection) or a USB flash drive (unless the bad drive is also flash).

5) Drive must arrive in the same box as the bad drive (you cannot send in a transfer drive after we receive your bad drive). If you fail to include a transfer drive with your bad drive, we will move your data to the smallest drive we have for sale.

6) Drive should be equal or greater size than bad drive (you could send a smaller drive, but if it's not big enough to store all your data, we will move your data to the smallest drive we have for sale).
*

I understand all above the rules for providing my own transfer drive.
Check to indicate you understand: *

$300 Data Recovery will delete any data currently on my transfer drive. I will purchase a drive from $300 Data Recovery if my drive is too small or defective/bad.
What is the make/model of the transfer drive you are sending? *
Which drive would you like to buy from us? *
How should we format your transfer drive? *

Potential Fees
Select any that apply, to indicate you agree. If you're unsure, leave unchecked. We'll e-mail to confirm your total cost BEFORE we start recovering your data.

My hard drive is still inside my laptop or all-in-one computer (if not a simple task, we may charge $75 to remove the hard drive; non-refundable) My hard drive is larger than 2TB ($100 fee, only if recovery is successful) My drive is encrypted (i.e. File Vault or TrueCrypt) or contains Western Digital Smartware ($100 extra, only if recovery is successful) My drive is a portable external hard drive with a USB port built directly into the PCB (these are mostly USB 3 Western Digital My Passport drives; $100 extra, only if recovery is successful) My drive's cover (not the external "enclosure") has been opened ($50 up-front fee, non-refundable, put towards successful recovery) My hard drive is part of a RAID (RAIDs are charged PER drive) I have a Deleted Files or "Format" recovery (formatted hard drives, OS re-installs, trashed files; $300 charged up-front, non-refundable, +$100 for drives over 2TB)

Priority Service
We offer Priority Service for customers who need the fastest possible turn-around.

Paying the extra cost for Priority Service means your drive moves straight to the front of the queue. Start-to-finish turn-around is usually 1-2 days, but could be as soon as a same-day. This all depends on the exact problem with the hard drive and the amount of data needing to be recovered.

Priority Service cost $50 (up-front/non-refundable). If your recovery is successful, there is an additional $150 due (in addition to standard data recovery fee).

Find out more about our Priority Service here.
Sign me up for Priority Service, I need my data yesterday!

Terms/Conditions

Since your drive incurs one or more up-front fees, check the associated boxes below that apply to you and pay using your credit card (if you have a RAID, be sure to enter the correct "# of hard drives"). If you wish to pay over the phone rather than online, uncheck the "Potential Fees" or "Priority Service" fees above and skip this step.

Priority Service Fee (Non-refundable; +$150 due if recovery successful, in addition to normal data recovery fee) $ 50.00

# of hard drives

Cover Opened Fee ("cover" is the "lid" on the hard drive, not the enclosure) $ 50.00

# of hard drives

Deleted Files / "Format" Recovery: for hard drives *UP TO 2TB* (Non-refundable) $ 300.00

# of hard drives

Deleted Files / "Format" Recovery: for hard drives *LARGER THAN 2TB* (Non-Refundable) $ 400.00

# of hard drives

Total $ 0.00

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Expiration Date	Postal Code

Sign and date below if you have read and agree to all Terms & Conditions.
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