Aurora Diagnostics South Texas Dermatopathology Performance Survey
Courier Service (1 of 9)
1) Courier Staff Demeanor
Unsatisfactory
Adequate
Good
Excellent
N/A
2) Timeliness of Routine Courier Pick-ups
Unsatisfactory
Adequate
Good
Excellent
N/A
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Client Services (2 of 9)
1) Client Services Staff Demeanor
Unsatisfactory
Adequate
Good
Excellent
N/A
2) Promptness of telephone calls answered by the Client Services Dept.
Unsatisfactory
Adequate
Good
Excellent
N/A
3) Have you experienced any issues with ADX STDL in the last month?
Yes
No
If yes, please specify:
*
4) Have you experienced any issues with ADX STDL in the past 3-6 months?
Yes
No
If yes, please specify:
*
5) Timeliness of Issue Resolution
Unsatisfactory
Adequate
Good
Excellent
N/A
6) Comments regarding the services:
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Sales/Field Representative (3 of 9)
1) Sales Staff Demeanor
Unsatisfactory
Adequate
Good
Excellent
N/A
2) Promptness of Follow-up
Unsatisfactory
Adequate
Good
Excellent
N/A
3) Timeliness of Issue Resolution
Unsatisfactory
Adequate
Good
Excellent
N/A
4) Comments regarding sales/account representative performance:
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Report Delivery and Requisition (4 of 9)
1) Routine Result Turnaround Time
Unsatisfactory
Adequate
Good
Excellent
N/A
2) STAT result performance
Unsatisfactory
Adequate
Good
Excellent
N/A
3) Routine Auto-Fax Performance
Unsatisfactory
Adequate
Good
Excellent
N/A
4) How do you rate the ADX STDL requisition format?
Unsatisfactory
Adequate
Good
Excellent
N/A
Comments:
5) Timeliness of Supply Delivery
Unsatisfactory
Adequate
Good
Excellent
N/A
Comments:
6) Quaility of Supplies Provided by ADX STDL
Unsatisfactory
Adequate
Good
Excellent
N/A
Comments:
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Pathologist Performance and Report Quality (5 of 9)
1) Accuracy/Quality of Final Reports
Unsatisfactory
Adequate
Good
Excellent
N/A
If less than good, please specify why:
*
2) Clarity of reports and discussion of complex cases
Unsatisfactory
Adequate
Good
Excellent
N/A
If less than good, please specify why:
*
3) Availability of Pathologist Support
Unsatisfactory
Adequate
Good
Excellent
N/A
Comments:
4) Additional comments regarding the quality of Pathology services:
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Billing Services (6 of 9)
1) Billing Staff Demeanor
Unsatisfactory
Adequate
Good
Excellent
N/A
2) Have you had billing issues in the past 3-6 months?
Yes
No
N/A
If yes, please specify:
*
3) If you experienced a billing issue in the last 6 months, were you pleased with the resolution?
Yes
No
N/A
If no, please specify:
*
4) When you have feedback from your patients about our billing office staff / services, is it positive?
Unsatisfactory
Adequate
Good
Excellent
N/A
Comments:
5) Promptness of telephone calls answered by billing department
Unsatisfactory
Adequate
Good
Excellent
N/A
6) Is our pricing competitive?
Yes
No
N/A
If no, please specify why:
*
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Managed Care Services (7 of 9)
1) What percentage of work must you send elsewhere because of Managed Care Contracts?
0%
< 10%
< 20%
< 50%
Other (please specify)
2) Which Managed Care Contracts require you to send elsewhere?
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IT Services (8 of 9)
1) Do you have an EMR system in your practice?
Yes
No
2) If no, do you plan to get an EMR in the next 12 months?
Yes
No
N/A
3) Do you have an lab interface with ADX STDL?
Yes
No
N/A
If no, would you like one?
*
4) IT Staff Demeanor
Poor
Adequate
Good
Excellent
N/A
5) Access to IT Staff
Poor
Adequate
Good
Excellent
N/A
6) Promptness of response to reported issues
Poor
Adequate
Good
Excellent
N/A
7) Have you experienced any IT issues in the past 3-6 months?
Yes
No
N/A
8) Were you satisfied with the resolution of the issue?
Yes
No
N/A
If no, please specify:
*
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Overall Performance (9 of 9)
1) How would you rate the OVERALL quality of service that Aurora Diagnostics South Texas Dermatopathology provides?
Poor
Adequate
Good
Excellent
N/A
2) Do you intend to continue using Aurora Diagnostics South Texas Dermatopathology for your pathology needs?
Yes
No
If no, please specify why:
*
3) Are you currently using other labs?
Yes
No
If yes, why:
*
4) Are there any services you would like to see us offer that we currently are not offering?
5) What recommendations for improvement do you have for us?
6) Would you like someone to contact you to follow-up?
Yes
No
If yes, please provide contact details:
*
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