The Lucky Pet LLC reserves the right to refuse business to anyone for any reason. If your dog arrives to us with fleas, they will receive flea treatment at your expense (an additional $10 charge). If your dog arrives matted, we will contact you for approval to shave your dog, however if you are unable to be contacted for any reason, The Lucky Pet, LLC reserves the right to reschedule your dog to a later date when grooming options can be discussed. In tact, female dogs that are in their heat cycle will not be groomed. Drop off and pick up times are flexible but a fee may be charged for after hour drop off and pick up requests. All dogs must be current on vaccinations at the time of their appointment to receive service. All reservation requests are tentative and must be approved. You will receive confirmatoin once your reservation request has been approved. If you do not receive confirmation within 24 hours, please contact us directly at 225-253-6656.