Cancellation & Refund Policy
In-Person Events
If you register for an in-person event and must cancel your registration, all cancellations MUST be submitted in writing. Telephone requests WILL NOT be honored.
Cancellations received 60 days prior to the start of the onsite event, paid or unpaid invoice, will incur a $35.00 administrative fee. Cancellations received between 14 and 60 days prior to the first day of the event be eligible for a 50% refund of the invoiced amount. Cancellations received 14 days or less prior to the event will not be eligible for refund. All requests for refunds MUST be submitted in writing via the online form by the deadline(s) listed within this policy.
Substitutions are allowed by individuals within the same institution/company, provided the event/track is not on a waitlist. Substitutions should have the same member classification so that the payment is an even exchange transfer of payment. Requests for substitution must be submitted in writing.
Invoice or Bill Me Option
Individuals who have registered for ASCA events but have requested to be billed or invoiced and then cancelled registration to attend MUST notify ASCA of cancellation in writing. Failure to submit payment prior to cancellation is NOT proof of cancellation, and you will be held to payment obligations as specified by the date of cancellation. All Bill Me or invoice order payments must be received and/or postmarked by the advertised deadlines in order to receive any early discounted rates on registration fees. Payments postmarked after the deadline will be assessed the later fee.
Virtual Events
If you register for a virtual event and must cancel your registration, all cancellations MUST be submitted in writing. Telephone requests WILL NOT be honored.
Cancellations received 14 days prior to the start of the virtual event, paid or unpaid invoice, will incur a $35.00 administrative fee. Cancellations received between 14 and 3 days prior to the start of the virtual event are eligible for a 50% refund of the invoiced or paid amount. Cancellations received less than three (3) days prior to the virtual event, paid or unpaid invoice, will not be eligible for refund. All requests for refunds MUST be submitted in writing via the online form by the deadline(s) listed within this policy.
Substitutions are allowed by individuals within the same institution/company, provided the event/track is not on a waitlist. Substitutions should have the same member classification so that the payment is an even exchange transfer of payment. Requests for substitution must be submitted in writing.
Invoice or Bill Me Option
Individuals who have registered for ASCA events but have requested to be billed or invoiced and then cancelled registration to attend MUST notify ASCA of cancellation in writing. Failure to submit payment prior to cancellation is NOT proof of cancellation, and you will be held to payment obligations as specified by the date of cancellation. All Bill Me or invoice order payments must be received and/or postmarked by the advertised deadlines in order to receive any early discounted rates on registration fees. Payments postmarked after the deadline will be assessed the later fee.