1. All citizen complaints will be reviewed and/or investigated.
2. A Professional Standards report is completed.
3. A letter acknowledging receipt of the complaint is sent by the Professional Standards Manager to the complainant.
4. The complainant will be interviewed.
5. All facts pertinent to the incident will be compiled.
6. The investigator will prepare a complete report after the investigation is completed. The Professional Standards Manager reviews the completed investigation for thoroughness.
7. If the complaint is classified as "sustained”, recommendations for discipline are forwarded with the report to the Chief of Police.
8. If the recommendation to the Chief of Police is that the complaint is classified as "exonerated” "unfounded”, “sustained”, "not sustained” or "not involved” the complainant will be notified in writing.
9. If the recommendation to the Chief of Police is that the complaint is classified "sustained”, appropriate corrective action will be taken.
DISPOSITION OF A COMPLAINT
Each complaint is judged according to the following categories:
1. Sustained: The investigation disclosed sufficient evidence to clearly prove some of the allegations made in the complaint.
2. Not Sustained: The investigation failed to discover sufficient evidence to clearly prove or disprove the allegations made in the complaint.
3. Exonerated: The investigation indicated the acts did occur, but the acts were justified, lawful and proper.
4. Unfounded: The investigation indicated that the act or acts complained of did not occur.
5. Not Involved: The investigation established that the officer subject to the complaint was not involved in the alleged complaint.